[rt-users] Customize Quicksearch RT 4.0.4
Hi,
I have upgraded to RT 4. I have defined a few different custom statuses in
RT_SIteConfig such as:
Set(%Lifecycles,
default = {
initial = [ 'new' ],
active = [ 'open', 'stalled', 'next_rel', 'inv_pend',
'cust_info' ],
inactive= [ 'resolved', 'rejected', 'deleted' ],
When I log in I see the QuickSearch includes these columns (''next_rel,
'inv_pend', 'cust_info').
The summaries Active Tickets I own and Waiting Tickets I own group
tickets by state (ie. Active or Waiting) regardless of their status.
Is there a way to customize the Quicksearch to group by state, ie. 3
columns Active, Waiting, Planning?
Also where can the state of a status be defined, for example cust_info
should be a Waiting state?
Thanks for any help
Sean
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston TBA
Re: [rt-users] Upgrading from RT 3.6.2 to RT 4.0.4
Thanks Kevin and Jared, This helped. I should have done the database upgrade (rt-setup-database) to just to 3.7.87, then ran upgrade-mysql-schema.pl and then went back and finished the data upgrade. Seem to be good now, Sean RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
[rt-users] Upgrading from RT 3.6.2 to RT 4.0.4
Hello, I'm am working on upgrading from RT 3.6.4rc2 to RT 4.0.4. I am having some difficulties with the sequence of instructions provided in README, UPGRADING.mysql and version upgrades (UPGRADING-3.6, UPGRADING-3.8 and UPGRADING-4.0). Even though I have MySQL version 4.1 but as I am running RT 3.6 I must follow the procedure outlined in UPGRADING.mysql. This tells me to follow the instruction in README up to point 6b. In README step 2 I have to run ./configure, do I run this with default options or specify: --with-db-database=rt3 (to point to my current database)? After this I fix all the required dependencies. I skip README 6a as I am upgrading, instead I follow README 6b where I run make upgrade, which works. After make upgrade it tells me to run make upgrade-database which tries to connect to rt4 database (with ./configure default) or rt3 database if I used --with-db-database=rt3, both of these fail with: Access denied for user 'rt_user'@'localhost' to database 'rt3' OR Access denied for user 'root'@'localhost' (if I used root) I guess I missed something which caused this failure. Any ideas? It then directs me back to UPGRADING.mysql step 4 which tells me to apply Apply the RT 3.8 schema upgrades.. Is this etc/upgrade/ upgrade-mysql-schema.pl? Are these steps correct? Or is there a worked example of an upgrade frmo RT3 to RT4? Also at what point am I supposed to apply the changes outlined in UPGRADING-3.6, UPGRADING-3.8 and UPGRADING-4.0? Thanks for any help! Sean RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
[rt-users] Can't change ticket statuses
Hello,
After recently installing RT4, I have a load of ticket migrated from 3.8.
Previously on RT3 when as user logged in they were able to see and change
all the statuses of ticket they raised or owned.
Now in my new RT4 installation when a ticket is in Waiting state the status
cannot be changed at all. When the ticket is in active
state I have only the options {open, new, stalled, reject, deleted}
available in the dropdown.
This is what I have in RT_SiteConfig.pm:
@ActiveStatus = qw(new open po_req inv_po in_test) unless @ActiveStatus;
@InactiveStatus = qw(resolved rejected deleted) unless @InactiveStatus;
Am I missing something, or does this have to do with LifeCycle in RT4?
Thanks
Sean
2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
Hi, yes zooming also causes the same problem. When I turn off either scripting or CSS the problem disappears. I'm trying to figure out what IE is doing differently than Firefox/Chome. Sean On Sat, Jul 2, 2011 at 2:11 PM, Christopher Lasater clasa...@taleo.comwrote: Hey Sean, Does zooming make the problem worse or do we have different issues? -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto: rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Friday, July 01, 2011 3:20 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 It sounds dumb, but I think the issues I related to zooming in. If I have no zoom at 100% everything works fine. The second I try to zoom its freezes and if I am at 115%, which was my default, then it freezes when I get into rt at a glance. I can zoom in and out like crazy in Firefox without experiencing any problems. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto: rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Friday, July 01, 2011 3:04 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 Mod_perl2, External Auth to an LDAP server, LDAP Importer. Not sure what else you would be interested in. Problem occurs with or without IE compatibility mode. VirtualHost server.example.com:80 AddDefaultCharset UTF-8 DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl /VirtualHost Set( $rtname, 'server.example.com'); Set ($WebPath , ); Set ($WebBaseUrl , server.example.com:80); Set ($WebURL , http://server.example.com/;); Set ($WebDomain, server.example.com); Obviosly I changed my servername to server.example.com all FQDN 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
Yeah I can't recreate the issue there, perhaps I haven't created a large enough ticket. More likely though it is my configuration or data migration - I had to upgrade from 3.6 - 4.0 in one go. Is there some way to migrate a 3.6 database directly to 4.0 and then simply hook this into a RT 4.0 install? This was done manually which I'm skeptical about. Thanks Sean On Wed, Jun 29, 2011 at 10:23:06PM +0100, Sean McDaid wrote: The ticket I am using as test case is a new ticket in the RT 4.0.1 installation. Make say 15 comments with 20 lines of text, within some of these comments keep the quoted text. Also to the comments add some attachments of different formats. Also add some transactions changing status/owner/impact/category etc. This should create a relatively large ticket - load this up with IE8 with scripting enabled. This takes a very long time, and window resizing also affects it. Would you find a ticket on issues.bestpractical.com (login using guest/guest) which shows the problem you're seeing? That will allow us to compare apples to apples. Thanks -kevin Sean OK so I've upgraded to 4.0.1 and the issue persists. Again when I turn off the scripts the problem is solved. Can you provide a simple test case that we can use to reproduce the problem? Thomas 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
[rt-users] New install of RT4 crashes Internet Explorer 8
I have installed Request Tracker 4.0.0 on CentOS release 5.6. The database is MySQL 5 which is running remotely from the RT instance. When I create a very large ticket or open a migrated large ticket with Firefox there are no problems. But when I open the same ticket with IE8, it either crashes or takes a very long time to open. If the ticket loads and I resize the IE window or scroll up and down the window again freezes. I have check the RT logs in Debug when loading from both Firefox and IE and don't see any differences. I also thought it might have been a problem with the migrated data from RT 3.6 but this issue is happening with newly created tickets. Does anyone have an Idea what may be happening here? Thanks Sean 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
Hi Christopher, That actually seems like the issue. From Internet Options I've turned off Scripting and the problem is no-longer present. I'll upgrade to the new release to see if that resolves issue. Regards Sean On Wed, Jun 29, 2011 at 4:05 PM, Christopher Lasater clasa...@taleo.comwrote: Hey Sean, Did you check out the new release 4.0.1. One of the bug fixes is: ** ** Javascript fixes for IE8 in the admin UI. ** ** Might help you out. ** ** *From:* rt-users-boun...@lists.bestpractical.com [mailto: rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Sean McDaid *Sent:* Wednesday, June 29, 2011 9:35 AM *To:* rt-users@lists.bestpractical.com *Subject:* [rt-users] New install of RT4 crashes Internet Explorer 8 ** ** I have installed Request Tracker 4.0.0 on CentOS release 5.6. The database is MySQL 5 which is running remotely from the RT instance. When I create a very large ticket or open a migrated large ticket with Firefox there are no problems. But when I open the same ticket with IE8, it either crashes or takes a very long time to open. If the ticket loads and I resize the IE window or scroll up and down the window again freezes. I have check the RT logs in Debug when loading from both Firefox and IE and don't see any differences. I also thought it might have been a problem with the migrated data from RT 3.6 but this issue is happening with newly created tickets. Does anyone have an Idea what may be happening here? Thanks Sean 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
OK so I've upgraded to 4.0.1 and the issue persists. Again when I turn off the scripts the problem is solved. Sean On Wed, Jun 29, 2011 at 4:43 PM, Sean McDaid seanmcdaid2...@gmail.comwrote: Hi Christopher, That actually seems like the issue. From Internet Options I've turned off Scripting and the problem is no-longer present. I'll upgrade to the new release to see if that resolves issue. Regards Sean On Wed, Jun 29, 2011 at 4:05 PM, Christopher Lasater clasa...@taleo.comwrote: Hey Sean, Did you check out the new release 4.0.1. One of the bug fixes is: ** ** Javascript fixes for IE8 in the admin UI. ** ** Might help you out. ** ** *From:* rt-users-boun...@lists.bestpractical.com [mailto: rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Sean McDaid *Sent:* Wednesday, June 29, 2011 9:35 AM *To:* rt-users@lists.bestpractical.com *Subject:* [rt-users] New install of RT4 crashes Internet Explorer 8 ** ** I have installed Request Tracker 4.0.0 on CentOS release 5.6. The database is MySQL 5 which is running remotely from the RT instance. When I create a very large ticket or open a migrated large ticket with Firefox there are no problems. But when I open the same ticket with IE8, it either crashes or takes a very long time to open. If the ticket loads and I resize the IE window or scroll up and down the window again freezes. I have check the RT logs in Debug when loading from both Firefox and IE and don't see any differences. I also thought it might have been a problem with the migrated data from RT 3.6 but this issue is happening with newly created tickets. Does anyone have an Idea what may be happening here? Thanks Sean 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
The ticket I am using as test case is a new ticket in the RT 4.0.1 installation. Make say 15 comments with 20 lines of text, within some of these comments keep the quoted text. Also to the comments add some attachments of different formats. Also add some transactions changing status/owner/impact/category etc. This should create a relatively large ticket - load this up with IE8 with scripting enabled. This takes a very long time, and window resizing also affects it. Sean OK so I've upgraded to 4.0.1 and the issue persists. Again when I turn off the scripts the problem is solved. Can you provide a simple test case that we can use to reproduce the problem? Thomas 2011 Training: http://bestpractical.com/services/training.html
