Re: [rt-users] Trying to install/run RT with 2 Perls - Redhat Perl and self, installed Perl (John Seto)
John, I have already been through this process with CentOS 5.2 (RHES 5.2) with the same goal in mind, to avoid messing with the packaged perl. My system is currently running as follows: CentOS 5.2 Perl 5.8.10 Apache 2.2.10 mod_perl 2.0.4 My solution was to: Install Perl 5.8.10 from src using default install path (/usr/local/) Make sure /usr/local/bin/perl showed up in $PATH before /usr/bin/perl Note: From this point all perl activities effect the 5.8.10 install since it's binaries come first in the path. Install mod_perl Install RT required modules via cpan Install RT This is much cleaner than my previous install under CentOS 4.x in which I attempted to maintain the packaged perl installation via cpan and force the OS not to update it via yum/up2date. With the new config the 'system perl' installation is untouched except for when system updates are applied, none of which would effect the RT installation stack. Todd ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Queue Permissions issue since upgrade to 3.8.1.
I am setting up my first new queue since upgraded to 3.8.1 and have run into an odd issue. The queue is setup, my user (SuperUser) can see it in Quick Search, can open/view tickets, but the queue does not appear in the 'New Ticket In' list of queues. Also when I select Basic on a ticket in the queue the queue name is set to - and the name of the queue the ticket is in does not appear in the list. I as a test I have granted every permission possible at the global/queue/group/user level for my account, but to no effect. Suggestions? Thanks, Todd ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] reall odd apache2 crashes with blank pages
I am having a similar issue with 3.8.1 under Apache 2.2.9, Perl 5.10.0, mod_perl 2.0.4, PHP 5.2.6, mySQL 5.0.45. I verified I am using the newest Scalar::Util module (1.19) as well. The biggest issue it is causing is when it happens while rt-mailgate is attempting to delivery emails and they get stuck in the mail queue. -- Message: 3 Date: Fri, 26 Sep 2008 13:42:58 -0400 From: Drew Barnes [EMAIL PROTECTED] Subject: Re: [rt-users] reall odd apache2 crashes with blank pages To: Gabriel Cadieux [EMAIL PROTECTED] Cc: RT Users Mailing List \(E-mail\) rt-users@lists.bestpractical.com Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=ISO-8859-1; format=flowed Sounds like what would happen with Scalar::util from rpm on redhat systems. Never used gentoo so I don't know how it's package management works, but you could try re-installing Scalar:util from CPAN. Gabriel Cadieux wrote: hi list, is anyone familiar with odd behaviour of RT (i'm using rt3.6.7/apache2) where there are several lines in a row in the apache error log stating segmentation faults and the browser displaying a blank page upon browser refresh or action (such as clicking on a link)? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CentOS 5.2 updates broke RT (apache) 3.8.1
I am running 3.8.1 under CentOS 5.2 without issues, but I think I dodged your bullet early when I was setting up the system. In the past to avoid issues related to the distro mucking with my perl install I would replace it's perl with one built from src which I would update via CPAN. However I wanted to get away from that with CentOS 5.x and try to use just the distro installation, so I gave it a shot and ran into the problem of the distro updating a perl module with an earlier one than I already had installed. My solution was to leave the stock perl alone and let it update what it wants, but also install a copy from src into /usr/local/ which is what mod_perl/RT references instead of the distro installation. So now I can be sure that my critical perl install will remain untouched unless I touch it. [EMAIL PROTECTED] wrote: Date: Wed, 24 Sep 2008 12:40:13 -0600 From: Todd Christensen [EMAIL PROTECTED] Subject: [rt-users] CentOS 5.2 updates broke RT (apache) 3.8.1 To: rt-users@lists.bestpractical.com Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=us-ascii Hello I am in the process of doing a proof of concept for RT 3.8.1 running inside a VM session on my laptop with CENTOS 5.2. I have it up and working and was alerted by the OS that there were 26 updates for me to apply. I have run several snapshots through the process of building RT - so that I don't break it with out any recourse - so I ran the updates. I noticed there were some Perl updates and let them go on anyway. Needless to say after restarting Apache - just to see if things still worked - apache won't start anymore. Error is httpd failed: The error was: Starting httpd: [FAILED] Here are the updates that were applied (from syslog) Sep 24 11:48:17 pope yum: Updated: perl - 4:5.8.8-15.el5_2.1.i386 Sep 24 11:48:18 pope yum: Updated: perl-Net-SSLeay - 1.32-1.el5.rf.i386 Sep 24 11:48:21 pope yum: Updated: perl-Net-DNS - 0.63-1.el5.rf.i386 Sep 24 11:48:22 pope yum: Updated: perl-IO-Zlib - 1.09-1.el5.rf.noarch Sep 24 11:48:23 pope yum: Updated: perl-Archive-Tar - 1.38-1.el5.rf.noarch Sep 24 11:48:23 pope yum: Updated: perl-IO-Socket-SSL - 1.13-1.el5.rf.noarch Sep 24 11:48:24 pope yum: Installed: perl-Compress-Raw-Zlib - 2.011-1.el5.rf.i386 Sep 24 11:48:25 pope yum: Installed: perl-IO-Compress-Base - 2.011-1.el5.rf.noarch Sep 24 11:48:25 pope yum: Updated: perl-HTML-Tagset - 3.20-1.el5.rf.noarch Sep 24 11:48:26 pope yum: Updated: perl-HTML-Parser - 3.56-1.el5.rf.i386 Sep 24 11:48:36 pope yum: Installed: glib - 1:1.2.10-20.el5.i386 Sep 24 11:48:37 pope yum: Installed: gtk+ - 1:1.2.10-56.el5.i386 Sep 24 11:48:40 pope yum: Updated: spamassassin - 3.2.5-1.el5.rf.i386 Sep 24 11:48:40 pope yum: Installed: perl-IO-Compress-Zlib - 2.011-1.el5.rf.noarch Sep 24 11:48:41 pope yum: Updated: perl-Compress-Zlib - 2.011-1.el5.rf.noarch Sep 24 11:48:41 pope yum: Installed: perl-Crypt-PasswdMD5 - 1.3-1.2.el5.rf.noarch Sep 24 11:48:41 pope yum: Updated: perl-IO-Socket-INET6 - 2.54-1.el5.rf.noarch Sep 24 11:48:43 pope yum: Updated: lftp - 3.7.3-1.el5.rf.i386 Sep 24 11:48:43 pope yum: Installed: perl-Net-Daemon - 0.43-1.el5.rf.noarch Sep 24 11:48:44 pope yum: Installed: perl-PlRPC - 0.2020-1.el5.rf.noarch Sep 24 11:48:46 pope yum: Updated: perl-DBI - 1.605-1.el5.rf.i386 Sep 24 11:48:48 pope yum: Updated: subversion - 1.5.2-0.1.el5.rf.i386 Sep 24 11:48:49 pope yum: Updated: nmap - 2:4.20-1.el5.rf.i386 Sep 24 11:48:50 pope yum: Updated: libwpd - 0.8.14-1.el5.rf.i386 Sep 24 11:48:51 pope yum: Updated: dstat - 0.6.8-1.el5.rf.noarch Sep 24 11:48:51 pope yum: Updated: udftools - 1.0.0b3-3.el5.rf.i386 Sep 24 11:48:51 pope yum: Updated: mtr - 2:0.74-1.el5.rf.i386 Sep 24 11:48:52 pope yum: Updated: cadaver - 0.22.5-1.el5.rf.i386 Sep 24 11:48:52 pope yum: Updated: nmap-frontend - 2:4.20-1.el5.rf.i386 Sep 24 11:48:53 pope yum: Updated: rsync - 3.0.4-1.el5.rf.i386 Sep 24 11:48:54 pope yum: Updated: perl-BSD-Resource - 1.2901-1.el5.rf.i386 Sep 24 11:48:57 pope yum: Updated: iso-codes - 1.0a-1.el5.rf.noarch Sep 24 11:48:58 pope yum: Installed: gdk-pixbuf - 1:0.22.0-25.el5.i386 Sep 24 11:48:58 pope yum: Updated: flash-plugin - 9.0.124.0-1.el5.rf.i386 Sep 24 11:48:59 pope yum: Updated: rdesktop - 1.5.0-0.el5.rf.i386 Sep 24 11:49:00 pope yum: Updated: syslinux - 3.71-1.el5.rf.i386 My reason for posting is to know what modules I need to be careful with in the future as to what will break RT. Can anyone tell me which updates shouldn't be run? Anything specific from the list above? I've reverted to my saved snapshot and it's back up again and I did it once more to verify that the updates are what broke it - and it is the culprit. If this goes into production - I want to be informed as to what updates/patches can go on easily to keep the OS up to date and what others I need to stay away from completely - or just be leary of. Thanks - there are some
[rt-users] GraphViz issue in 3.8.1
Just about worked out all the kinks in my 3.8.1 installation before the final transition from 3.4.2. The last one is that when I pull up a ticket and try to view the relationship graph with GraphViz I get the following error in the browser. --- Error during compilation of /opt/rt3/share/html/Ticket/Graphs/index.html: Attempt to reload RT/Graph/Tickets.pm aborted. Compilation failed in require at /opt/rt3/share/html/Ticket/Graphs/index.html line 78. Stack: [/opt/rt3/share/html/Ticket/Graphs/index.html:78] [/opt/rt3/share/html/Ticket/Graphs/index.html:78] [/usr/local/lib/perl5/site_perl/5.10.0/HTML/Mason/Interp.pm:811] [/usr/local/lib/perl5/site_perl/5.10.0/HTML/Mason/Interp.pm:441] [/usr/local/lib/perl5/site_perl/5.10.0/HTML/Mason/Request.pm:246] [/usr/local/lib/perl5/site_perl/5.10.0/HTML/Mason/Request.pm:211] [/usr/local/lib/perl5/site_perl/5.10.0/HTML/Mason/ApacheHandler.pm:97] [/opt/rt3/bin/../lib/RT/Interface/Web/Request.pm:68] [/usr/local/lib/perl5/site_perl/5.10.0/Class/Container.pm:275] [/usr/local/lib/perl5/site_perl/5.10.0/Class/Container.pm:353] [/usr/local/lib/perl5/site_perl/5.10.0/HTML/Mason/Interp.pm:348] [/usr/local/lib/perl5/site_perl/5.10.0/HTML/Mason/ApacheHandler.pm:868] [/usr/local/lib/perl5/site_perl/5.10.0/HTML/Mason/ApacheHandler.pm:822] [/opt/rt3/bin/webmux.pl:148] [/opt/rt3/share/html/Ticket/Graphs/index.html:78] BEGIN failed--compilation aborted at /opt/rt3/share/html/Ticket/Graphs/index.html line 78. Stack: [/opt/rt3/share/html/Ticket/Graphs/index.html:78] [/usr/local/lib/perl5/site_perl/5.10.0/HTML/Mason/Interp.pm:811] [/usr/local/lib/perl5/site_perl/5.10.0/HTML/Mason/Interp.pm:441] [/usr/local/lib/perl5/site_perl/5.10.0/HTML/Mason/Request.pm:246] [/usr/local/lib/perl5/site_perl/5.10.0/HTML/Mason/Request.pm:211] [/usr/local/lib/perl5/site_perl/5.10.0/HTML/Mason/ApacheHandler.pm:97] [/opt/rt3/bin/../lib/RT/Interface/Web/Request.pm:68] [/usr/local/lib/perl5/site_perl/5.10.0/Class/Container.pm:275] [/usr/local/lib/perl5/site_perl/5.10.0/Class/Container.pm:353] [/usr/local/lib/perl5/site_perl/5.10.0/HTML/Mason/Interp.pm:348] [/usr/local/lib/perl5/site_perl/5.10.0/HTML/Mason/ApacheHandler.pm:868] [/usr/local/lib/perl5/site_perl/5.10.0/HTML/Mason/ApacheHandler.pm:822] [/opt/rt3/bin/webmux.pl:148] [/opt/rt3/share/html/Ticket/Graphs/index.html:78] --- There are no other messages being generated and I am logging in debug mode. Install Details. CentOS 5.2 Apache 2.2.9 mod_perl 2.0.4 GraphViz 2.20.2 GraphViz.pm 2.03 Any ideas where to look? Thanks, Todd ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Dashboards Setup
Any suggestions as to reasons why Dashboards would not appear under the Preferences menu in 3.8.1? This is a brand new installation build from src on CentOS 5.2, mySQL 5.0.45, Apache 2.2.9, Perl 5.10.0 and mod_perl 2.0.4. Thanks, Todd ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Dashboards Setup
*Smacks self on head* Found it. I was led in the wrong direction by the only entry in the Wiki regarding Dashboards which says. You can create, modify, and subscribe to dashboards by going to Preferences then Dashboards. Mayhaps this should be updated to say. by going to Tools then Dashboards Love 3.8.1, but it will take a little ramp up time since I've been stuck in 3.4.2 forever. ;) Todd A. Green wrote: Any suggestions as to reasons why Dashboards would not appear under the Preferences menu in 3.8.1? This is a brand new installation built on CentOS 5.2, mySQL 5.0.45, Apache 2.2.9, Perl 5.10.0 and mod_perl 2.0.4. Thanks, Todd ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
