Re: [rt-users] RT email EX_TEMPFAIL looping problem
Can someone please help with this issue? We are seeing this problem in
production and end up clearing the email from the mail queue manually
everytime we see this problem. Thanks for your help.
Thanks
Subba Venkateswaran
AT - App Eng - SEG
609 282 7015
_
From: Venkateswaran, Subbaraman
Sent: Friday, December 18, 2009 10:09 AM
To: rt-users@lists.bestpractical.com
Subject: RT email EX_TEMPFAIL looping problem
Platform/Env:
RT 3.6.4, MySQL 5.1.34, Linux 2.6.9-42.ELsmp
Problem:
We are experiencing sporadic email looping problem. From the mail
relay server, emails bound for RT are aliased and piped to rt-mailgate
and recorded as correspondence into certain queues. For some emails,
rt-mailgate gets a return code EX_TEMPFAIL and the mail server does
not remove the email from its queue. This results in repetitive
posting and email flooding and finally we have to delete this email
from the queue to stop multiple posting.
Mail server aliases entry:
rt: | path-to/rt-mailgate --url http://rt-server.com --queue general
--action correspond
Even though rt-mailgate gets a return code EX_TEMPFAIL, the email
seems to have recorded fine in RT and we could see the ticket and
attachments created fine in RT.
Please help us out with this problem and we are trying to understand
if this is any data inconsistency problem in RT or something else?
Some log entries from the RT server during this email looping. These
logs maynot be relevant to the problem, but I would like to present it
anyway if it might be helpful.
Access log:
172.16.72.205 - - [10/Dec/2009:06:19:16 -0500] POST
/REST/1.0/NoAuth/mail-gateway HTTP/1.1 500 622 -
libwww-perl/5.800 1792
172.16.72.205 - - [10/Dec/2009:07:02:28 -0500] POST
/REST/1.0/NoAuth/mail-gateway HTTP/1.1 500 622 -
libwww-perl/5.800 20992
Error log:
[Thu Dec 10 06:29:16 2009] [error] [client 172.16.72.205] FastCGI:
comm with server mason_handler.fcgi aborted: idle timeout (600 sec)
[Thu Dec 10 07:12:28 2009] [error] [client 172.16.72.205] FastCGI:
comm with server mason_handler.fcgi aborted: idle timeout (600 sec)
FastCGI: incomplete headers (0 bytes) received from server
mason_handler.fcgi
[error]: couldn't load cf {$value} || $value }
(lib/RT/Action/ExtractCustomFieldValues.pm:86)
Thanks
Subba Venkateswaran
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operates anti-virus programs, it does not accept responsibility for any damage
whatsoever caused by viruses being passed.
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[rt-users] RT email EX_TEMPFAIL looping problem
Platform/Env:
RT 3.6.4, MySQL 5.1.34, Linux 2.6.9-42.ELsmp
Problem:
We are experiencing sporadic email looping problem. From the mail relay
server, emails bound for RT are aliased and piped to rt-mailgate and
recorded as correspondence into certain queues. For some emails,
rt-mailgate gets a return code EX_TEMPFAIL and the mail server does not
remove the email from its queue. This results in repetitive posting and
email flooding and finally we have to delete this email from the queue
to stop multiple posting.
Mail server aliases entry:
rt: | path-to/rt-mailgate --url http://rt-server.com --queue general
--action correspond
Even though rt-mailgate gets a return code EX_TEMPFAIL, the email seems
to have recorded fine in RT and we could see the ticket and attachments
created fine in RT.
Please help us out with this problem and we are trying to understand if
this is any data inconsistency problem in RT or something else?
Some log entries from the RT server during this email looping. These
logs maynot be relevant to the problem, but I would like to present it
anyway if it might be helpful.
Access log:
172.16.72.205 - - [10/Dec/2009:06:19:16 -0500] POST
/REST/1.0/NoAuth/mail-gateway HTTP/1.1 500 622 - libwww-perl/5.800
1792
172.16.72.205 - - [10/Dec/2009:07:02:28 -0500] POST
/REST/1.0/NoAuth/mail-gateway HTTP/1.1 500 622 - libwww-perl/5.800
20992
Error log:
[Thu Dec 10 06:29:16 2009] [error] [client 172.16.72.205] FastCGI: comm
with server mason_handler.fcgi aborted: idle timeout (600 sec)
[Thu Dec 10 07:12:28 2009] [error] [client 172.16.72.205] FastCGI: comm
with server mason_handler.fcgi aborted: idle timeout (600 sec)
FastCGI: incomplete headers (0 bytes) received from server
mason_handler.fcgi
[error]: couldn't load cf {$value} || $value }
(lib/RT/Action/ExtractCustomFieldValues.pm:86)
Thanks
Subba Venkateswaran
THIS MESSAGE AND ANY ATTACHMENTS ARE CONFIDENTIAL, PROPRIETARY, AND MAY BE
PRIVILEGED. If this message was misdirected, BlackRock, Inc. and its
subsidiaries, (BlackRock) does not waive any confidentiality or privilege.
If you are not the intended recipient, please notify us immediately and destroy
the message without disclosing its contents to anyone. Any distribution, use
or copying of this e-mail or the information it contains by other than an
intended recipient is unauthorized. The views and opinions expressed in this
e-mail message are the author's own and may not reflect the views and opinions
of BlackRock, unless the author is authorized by BlackRock to express such
views or opinions on its behalf. All email sent to or from this address is
subject to electronic storage and review by BlackRock. Although BlackRock
operates anti-virus programs, it does not accept responsibility for any damage
whatsoever caused by viruses being passed.
___
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Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT web request timeout
Can someone suggest a way we could set a time out for web request to RT? The main problem is that we do not want to allow external applications accessing RT over http beyond a certain specific time. Due to these long running process, RT crawls and eventually runs extremely slow. What we are thinking is to set a time limit for the Mason Web Handler and kill the process if it exceeds a n seconds. The FastCGIServer appConnTimeout and idle-timeout does help with this requirement but they kind of kill abruptly. We want to kill the process gracefully by doing a proper handler cleanrequests. Appreciate your help here. Thanks Subba Venkateswaran AT - App Eng - SEG 609 282 7015 THE INFORMATION CONTAINED IN THIS MESSAGE AND ANY ATTACHMENT MAY BE PRIVILEGED, CONFIDENTIAL, PROPRIETARY OR OTHERWISE PROTECTED FROM DISCLOSURE. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of this message and any attachment is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and permanently delete it from your computer and destroy any printout thereof. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT Bounce emails
Hello everyone, We have been getting these RT thinks this message may be a bounce emails, whenever some emails are sent out with a header sample like below: From: pf...@blackrock.com To: r...@blackrock.com CC: pf...@blackrock.com Reply-To: r...@blackrock.com, pf...@blackrock.com Any help would be appreciated. Is it because the From address is also there in CC (pf...@blackrock.com) ? Thanks Subba Venkateswaran AT - App Eng - SEG 609 282 7015 THE INFORMATION CONTAINED IN THIS MESSAGE AND ANY ATTACHMENT MAY BE PRIVILEGED, CONFIDENTIAL, PROPRIETARY OR OTHERWISE PROTECTED FROM DISCLOSURE. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of this message and any attachment is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and permanently delete it from your computer and destroy any printout thereof. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT data size maintenance
Could someone please help with an approach to delete all attachments in RT database earlier than an year (or so)? We are max'ing out RT database size and would like to perform some cleanup. Or if there is a better way to do these type of maintenance, please do let us know. Appreciate your help. Thanks Subba Venkateswaran AT - App Eng - SEG 609 282 7015 THE INFORMATION CONTAINED IN THIS MESSAGE AND ANY ATTACHMENT MAY BE PRIVILEGED, CONFIDENTIAL, PROPRIETARY OR OTHERWISE PROTECTED FROM DISCLOSURE. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of this message and any attachment is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and permanently delete it from your computer and destroy any printout thereof. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT data size maintenance
Our requirements say that we should not ever delete historical RT tickets. So we would appreciate the best possible way to delete attachments of size 1MB (for e.g.). Btw, we are running RT 3.6.4. Thanks for your time. Thanks Subba Venkateswaran AT - App Eng - SEG 609 282 7015 From: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID [mailto:torsten.br...@kuehne-nagel.com] Sent: Thursday, July 30, 2009 9:59 AM To: Venkateswaran, Subbaraman; rt-users@lists.bestpractical.com Subject: AW: [rt-users] RT data size maintenance Hi, be very, very, very careful doing this on DB level, you should give RTx-Shredder a try, but touching the DB directly is not a good Idea! Torsten Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne Nagel A.G., Sitz: Contern/Luxemburg, Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne Von: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Venkateswaran, Subbaraman Gesendet: Donnerstag, 30. Juli 2009 14:18 An: rt-users@lists.bestpractical.com Betreff: [rt-users] RT data size maintenance Could someone please help with an approach to delete all attachments in RT database earlier than an year (or so)? We are max'ing out RT database size and would like to perform some cleanup. Or if there is a better way to do these type of maintenance, please do let us know. Appreciate your help. Thanks Subba Venkateswaran AT - App Eng - SEG 609 282 7015 THE INFORMATION CONTAINED IN THIS MESSAGE AND ANY ATTACHMENT MAY BE PRIVILEGED, CONFIDENTIAL, PROPRIETARY OR OTHERWISE PROTECTED FROM DISCLOSURE. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of this message and any attachment is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and permanently delete it from your computer and destroy any printout thereof. THE INFORMATION CONTAINED IN THIS MESSAGE AND ANY ATTACHMENT MAY BE PRIVILEGED, CONFIDENTIAL, PROPRIETARY OR OTHERWISE PROTECTED FROM DISCLOSURE. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of this message and any attachment is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and permanently delete it from your computer and destroy any printout thereof. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Spam filtering in RT
Hello everyone, Would like to understand what's the best strategy to stop spam emails creating tickets in RT ? Thanks for your time. Thanks Subba Venkateswaran AT - App Eng - SEG 609 282 7015 THE INFORMATION CONTAINED IN THIS MESSAGE AND ANY ATTACHMENT MAY BE PRIVILEGED, CONFIDENTIAL, PROPRIETARY OR OTHERWISE PROTECTED FROM DISCLOSURE. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of this message and any attachment is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and permanently delete it from your computer and destroy any printout thereof. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Search page Owners drop-down
I verified the permission of OwnTicket and it is not assigned to Everyone group. Is there any other perms/location I should look into? Thanks. Thanks Subba Venkateswaran AT - App Eng - SEG 609 282 7015 From: Ken Crocker [mailto:kfcroc...@lbl.gov] Sent: Wednesday, May 20, 2009 12:58 PM To: Venkateswaran, Subbaraman Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Search page Owners drop-down Subb, Most likely, you have a very Liberal application of the OwnTicket right. For example, if you let just about anyone create a ticket AND you have given the OwnTicket right to Everyone Globally, then guess what? Every ticket that exists in every queue will most likely have a REALLY long list of possible owners. This will also kick your Query/search speed into granny low. Try breaking down the privileges you have into something with more granularity. Kenn LBNL On 5/19/2009 6:17 AM, Venkateswaran, Subbaraman wrote: Can someone please explain why we see all kinds of emails, junk in addition to Login IDs in the Owners drop-down in RT search page? Is there a way we can control or maintain this, please? This is screwing up people's RT search on tickets based on owners. Thanks a lot. THE INFORMATION CONTAINED IN THIS MESSAGE AND ANY ATTACHMENT MAY BE PRIVILEGED, CONFIDENTIAL, PROPRIETARY OR OTHERWISE PROTECTED FROM DISCLOSURE. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of this message and any attachment is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and permanently delete it from your computer and destroy any printout thereof. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com THE INFORMATION CONTAINED IN THIS MESSAGE AND ANY ATTACHMENT MAY BE PRIVILEGED, CONFIDENTIAL, PROPRIETARY OR OTHERWISE PROTECTED FROM DISCLOSURE. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of this message and any attachment is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and permanently delete it from your computer and destroy any printout thereof. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Search page Owners drop-down
Can someone please explain why we see all kinds of emails, junk in addition to Login IDs in the Owners drop-down in RT search page? Is there a way we can control or maintain this, please? This is screwing up people's RT search on tickets based on owners. Thanks a lot. THE INFORMATION CONTAINED IN THIS MESSAGE AND ANY ATTACHMENT MAY BE PRIVILEGED, CONFIDENTIAL, PROPRIETARY OR OTHERWISE PROTECTED FROM DISCLOSURE. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of this message and any attachment is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and permanently delete it from your computer and destroy any printout thereof. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgrading DBIx::SearchBuilder
Can someone please share your experience on this upgrade? Thanks a lot. _ From: Venkateswaran, Subbaraman Sent: Friday, March 27, 2009 9:53 AM To: rt-users@lists.bestpractical.com Subject: Upgrading DBIx::SearchBuilder Hello everyone, We are working on a plan to upgrade DBIx::SearchBuilder to improve performance mainly on our extensive reporting on RT platform. Do we have any upgrade path with any compatibility chart for upgrading the SearchBuilder module? Our env is RT 3.6.4/GNU Linux/MySQL 5.0.21 Thanks for your time, Subba THE INFORMATION CONTAINED IN THIS MESSAGE AND ANY ATTACHMENT MAY BE PRIVILEGED, CONFIDENTIAL, PROPRIETARY OR OTHERWISE PROTECTED FROM DISCLOSURE. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of this message and any attachment is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and permanently delete it from your computer and destroy any printout thereof. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Upgrading DBIx::SearchBuilder
Hello everyone, We are working on a plan to upgrade DBIx::SearchBuilder to improve performance mainly on our extensive reporting on RT platform. Do we have any upgrade path with any compatibility chart for upgrading the SearchBuilder module? Our env is RT 3.6.4/GNU Linux/MySQL 5.0.21 Thanks for your time, Subba THE INFORMATION CONTAINED IN THIS MESSAGE AND ANY ATTACHMENT MAY BE PRIVILEGED, CONFIDENTIAL, PROPRIETARY OR OTHERWISE PROTECTED FROM DISCLOSURE. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of this message and any attachment is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and permanently delete it from your computer and destroy any printout thereof. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Transferring CustomField Values from old to new on all tickets in a queue
Ken Thanks for your suggestions. Just thought of sharing the path we took to fix this issue... 1. Basically we identified that one unique CF that we want across all queues 2. Added it to the Queue 3. Ran a script to copy data from the old CF to the new CF on all tickets in this queue. This we did it using a template that we found in RT wiki http://wiki.bestpractical.com/view/ImportCustomFieldValues and basically used the HasEntry, AddCustomFieldValue methods from objectcustomfieldvalues to accomplish this. 4. Detached the old CF from the Queue. What we are planning is to do the same for all dup'ed CFs on all the queue. Many one time effort but could pay us in long run on ease of maintenance. Thanks Subba From: Ken Crocker [mailto:kfcroc...@lbl.gov] Sent: Friday, March 20, 2009 2:21 PM To: Venkateswaran, Subbaraman Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Transferring CustomField Values from old to new on all tickets in a queue Subbaraman, Yes. I've been thru this several times. Each time I found a better way to do it. First off, you have to decide what the CF name will be for ALL the queues that will be using it. Secondly, you have to have a consensus on the values you will allow. Third, you create the NEW CF and it's values. Now, if you have a CF that already exists and you want to use it, then you still need to set up all the values. The last step is to APPLY this particular CF to all the queues that will be using it. Once that is done, set up some scripts (NOT scrips) that detail which OLD CFs should be WHAT VALUE for the NEW CF. Once that is done, you execute each of those scripts for EACH queue by running a query to pull ALL tickets of each queue (1 queue at a time) and use the bulk update feature to set the new value for the new CF based on the script/selection criteria for the OLD CF. For example. Let's say I have 3 CF's that are similar. I take CF1 and set up all the values I want it to have. If there are any values I want to get rid of, I add the news ones first, then run a Search/Bulk Update to change the values I want to get rid of to the new values. Select all tickets where CF1 value = X. Bulk Update the results to be CF1 value = Y. This would be the basic routine you walk thru for EACH and EVERY value of CF2 and CF3 for Each Queue that uses CF2 and CF3, 1 Queue at a time. That should do it. There are no real shortcuts that I know of for this kind of thing. You COULD use SQL and do this DIRECTLY to the DataBase, but that get REAL messy and I do NOT recommend it. Hope this helps. Kenn LBNL On 3/20/2009 7:42 AM, Venkateswaran, Subbaraman wrote: We are using RT 3.6.4 and what we are trying to do is to synchronize custom field across all queues and basically have one unique custom field and type. Currently we have some CFs with the same name and different types dupe'ed across all the queues. Is there a way we can script around to move all the values from oldCF to new CF on all tickets in a Queue ? For e.g.: CF Name XYZ, Type: Enter multiple values CF Name XYZ, Type: Text Move all the values on XYZ(enter multiple values) to the CF XYZ(Text) on all tickets in a Queue. Once this is done we will disconnect the old CF XYZ(Enter multiple values) from the Queue. Thanks for your help THE INFORMATION CONTAINED IN THIS MESSAGE AND ANY ATTACHMENT MAY BE PRIVILEGED, CONFIDENTIAL, PROPRIETARY OR OTHERWISE PROTECTED FROM DISCLOSURE. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of this message and any attachment is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and permanently delete it from your computer and destroy any printout thereof. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com THE INFORMATION CONTAINED IN THIS MESSAGE AND ANY ATTACHMENT MAY BE PRIVILEGED, CONFIDENTIAL, PROPRIETARY OR OTHERWISE PROTECTED FROM DISCLOSURE. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of this message and any attachment is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and permanently delete it from your computer and destroy any printout thereof. ___ http://lists.bestpractical.com/cgi-bin
[rt-users] Show Custom Field Text
We use rt 3.6.4 and trying to do text wrapping on ticket display for a custom field of type text. We noticed that we do not have html/Elements/ShowCustomFieldText and have only ShowCustomFieldWikitext. Any help would be appreciated. Thanks. THE INFORMATION CONTAINED IN THIS MESSAGE AND ANY ATTACHMENT MAY BE PRIVILEGED, CONFIDENTIAL, PROPRIETARY OR OTHERWISE PROTECTED FROM DISCLOSURE. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of this message and any attachment is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and permanently delete it from your computer and destroy any printout thereof. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Transferring CustomField Values from old to new on all tickets in a queue
We are using RT 3.6.4 and what we are trying to do is to synchronize custom field across all queues and basically have one unique custom field and type. Currently we have some CFs with the same name and different types dupe'ed across all the queues. Is there a way we can script around to move all the values from oldCF to new CF on all tickets in a Queue ? For e.g.: CF Name XYZ, Type: Enter multiple values CF Name XYZ, Type: Text Move all the values on XYZ(enter multiple values) to the CF XYZ(Text) on all tickets in a Queue. Once this is done we will disconnect the old CF XYZ(Enter multiple values) from the Queue. Thanks for your help THE INFORMATION CONTAINED IN THIS MESSAGE AND ANY ATTACHMENT MAY BE PRIVILEGED, CONFIDENTIAL, PROPRIETARY OR OTHERWISE PROTECTED FROM DISCLOSURE. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of this message and any attachment is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and permanently delete it from your computer and destroy any printout thereof. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
