[rt-users] Fw: new message

[zodal]

Hey!

 

New message, please read 

 

zo...@centrum.cz


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[rt-users] Fw: new message

[zodal]

Hey!

 

New message, please read 

 

zo...@centrum.cz


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Re: [rt-users] Broken attachements

[Zodal]

Hi,

it is not certain what is actually causing the problem, because it is not
the size of attachements, it is not the type of attachements, it is not the
rights. Attachements are stored OK in the system, if I try to open them in
RT it is OK, when I try to forward the message to the same email address, it
is OK. 

I am using RT 3.8.4, ssmtp, MySQL 5.0.51a, Debian 5.0.2, Apache 2.2.9

What other info is needed?

Thanks,

Z.


Torsten Brumm-3 wrote:
 
 Hi Zodal,some more information would be helpful..
 
 Torsten
 
 2009/8/2 Zodal zo...@centrum.cz
 

 Hello,

 I am using Rt 3.8.4 and if user creates new ticket in QuickCreate, add
 some
 attachements and give somebody to Cc, the attachements are broken when
 they
 are received.

 Does anybody have the same issue?

 Thanks,

 Z.
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 -- 
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 Torsten Brumm
 
 http://www.brumm.me
 http://www.elektrofeld.de
 
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Re: [rt-users] Broken attachements

[Zodal]

Hi,

the content is broken and cannot be opened (for example PDF says that file
is damaged), sometimes the size of the file is the same, sometimes it is
smaller. This only happens if i give the Cc when creating ticket. The
content is OK in database and can be accessed via RT.

Thanks,

Z.



Hi Zodal,
what exactly means broken for you? Wriong Name? Wrong Content, no Content?

Torsten

2009/8/3 Zodal zo...@centrum.cz


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Re: [rt-users] Broken attachements

[Zodal]

Hello,

this is good point but I was upgraded from 3.8.2, do I have to still run
scripts for schema update? Is there a possibility to check the schema if it
is correct?

Thank you,

Z.



Ruslan Zakirov wrote:
 
 Hello Zodal,
 
 Have you upgraded from earlier version? May be you forgot to read
 UPGRADING.mysql.
 
 On Sun, Aug 2, 2009 at 10:56 PM, Zodalzo...@centrum.cz wrote:

 Hello,

 I am using Rt 3.8.4 and if user creates new ticket in QuickCreate, add
 some
 attachements and give somebody to Cc, the attachements are broken when
 they
 are received.

 Does anybody have the same issue?

 Thanks,

 Z.
 --
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 http://www.nabble.com/Broken-attachements-tp24780871p24780871.html
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 Buy a copy at http://rtbook.bestpractical.com

 
 
 
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[rt-users] Broken attachements

[Zodal]

Hello,

I am using Rt 3.8.4 and if user creates new ticket in QuickCreate, add some
attachements and give somebody to Cc, the attachements are broken when they
are received.

Does anybody have the same issue?

Thanks,

Z.
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Re: [rt-users] Customize spreadsheet output?

[Zodal]

Hi,

in 3.8.2, 3.8.3 and 3.8.4 I used this extension:

http://search.cpan.org/~elacour/RT-Extension-SearchResults-XLS-0.05/

Z.



Sébastien Mesnard wrote:
 
 Hello,
 
  
 
 I want to use the spreadsheet export with the same columns as those
 displayed in the query web result. 
 
 The solution described here
 (http://wiki.bestpractical.com/index.cgi?SpreadsheetDisplayedFields) is
 not
 working with RT 3.8.*
 
 Does someone have already done a working patch for RT 3.8 ?
 
  
 
 Thanks
 
 
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Re: [rt-users] Size limit in RT 3.8.2 rich text editor?

[Zodal]

Hi,

I had the problem if using IE7 and user has the signature set. The problem
seems to be solved by 3.8.4 (I did not tested 3.8.3)

Z.


Flynn, Timothy J wrote:
 
 I have users that type large messages and/or paste text into the RT
 editor that say it is getting truncated.  Is there a size limit to the
 amount of text that the rich text box can handle, or another reason why
 it would truncate?  Would this pertain to some of the IE bugs that were
 fixed in RT 3.8.3?
 
 Thanks,
 -Tim
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Re: [rt-users] sort by Custom field

[Zodal]

Hi all,

I have found a solution (I hope this is enough)

- add to the rt3/share/html/Elements/RT__Ticket/ColumnMap   (RT 3.8.2)

Test = { #
name used in references
attribute = ”CF.{Test}”,   # doing SortBy 
title = ‘Test’,# this 
is shown as header
value = sub {
my $CFName = ”Test”;# this is the 
Custom Field name
my $values = $_[0]-CustomFieldValues( $CFName );
my @values = map {
(
($_-CustomFieldObj-Type eq 'Image')
? \($m-scomp( '/Elements/ShowCustomFieldImage',
Object = $_ ))
: $_-Content
),
\'br /',
} @{ $values-ItemsArrayRef };
pop @values; # Remove that last br /
return @values;
},
},


and than you can used  '__Test__'  in Tickets - Advanced - Format

I hope this is good for you,

Zodal



Ivan Samarin-2 wrote:
 
 Hello,
 
 Anyone have an idea how to do that?
 @Matt: could you find any solution?
 
 BR,
 Ivan
 
 2009/3/17 Matt Hoover mhoo...@thectogroup.com
 
 I have some users asking to be able to CLICK on the headers in a
 search.
 Headers that contain custom fields are not clickable.  How can I make
 them
 functional and clickable by our users?

 Matt

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