[rt-users] user based ticket CF
Hey there, i'm trying to automatically add user based ticket CFs (wikitext) for all my priv. users in RT, so they could add personal notes to tickets. Any idea on how to implement this stress-free? greetings, joey ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] This message will be sent to...
Hey, Stephen Turner wrote: i'm searching for a possibility to show the Queue-CCs while creating (create + correspondend) a ticket without letting the users modify it - in other words: i know the ShowOutgoingEMail-Right ;) To get the queue ccs (and adminccs), you can simply do: $QueueObj-CcAddresses and $QueueObj-AdminCcAddresses But I'm guessing you really want to get an accurate list of email recipients for the ticket creation? That's quite a bit more tricky - you might have to create a fake 'create' transaction, examine its scrips and then roll it back. that's exactly what i need. Anyone done this before? Greettings! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] This message will be sent to...
Hey, i'm searching for a possibility to show the Queue-CCs while creating (create + correspondend) a ticket without letting the users modify it - in other words: i know the ShowOutgoingEMail-Right ;) Any hints? Greets, joey ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
