Re: [rt-users] Am a little bit lost with setup of RT

[who else]

Ok,
i gave it another shot with the following settings:
Domain is: support.example.com
Mailserver is: mail.example.com
hostname is: support.example.com
hosts is: ipadress support.example.com example.com
webpath is: /rt

Given that, i set up a new Debian Squeeze Server, installed Apache2, MySQL
and Postfix.
Configure Mysql with a password and Postfix with mailserverdomain,
Internetsite and confirm any other given question with the preferences
shown.

Then i added this to /etc/apt/sources.list:

deb http://backports.debian.org/debian-backports squeeze-backports main

Then save and enter 

aptitude update

Next is:
apt-get install rt4-db-mysql
apt-get install rt4-apache2
apt-get install request-tracker4

But beware: the last command will tell you , that there are some packages
needed, with newer version than squeeze can provide. So DO NOT ENTER YES,
but enter no.
Next you will see a List of 20 or more packages. Enter y(es) here, and it
will install without any problem each and every package for Request Tracker.

Checkout, which configuration in /etc/request-tracker4 fits your needs. I
was opting for ModPerl2, so mine was apache2-modperl2.conf, which i copied
to /etc/apache2/sites-available.
Then i changed into /etc/apache2/sites-enabled and did a 

ln -s /etc/apache2/sites-available/apache2-modperl2.conf

I also enabled the line

AddDefaultCharset UTF-8

in the file apache2-modperl2.conf

Next is, open /etc/apache2/sites-available/default and add this line just
bevor /virtual host:

 Include /etc/request-tracker4/apache2-modperl2.conf

Then:
/etc/init.d/apache2 restart

For Postfix you have to update your aliases file:

rt: |/usr/bin/rt-mailgate --queue general --action correspond --url
http://localhost/rt;

rt-comment: |/usr/bin/rt-mailgate --queue general --action comment --url
http://localhost/rt;

Then do a:

newaliases

I also restarted Postfix, just to be sure (/etc/init.d/postfix restart)

Finally i did the following:

Set (WebPath , /rt);

in /etc/request-tracker4/RT_SiteConfig.pm

And that was it. 

The only thing i didn't catch, was:
- Which hostname and hosts entry to use in order to have RT respond to
example.com or www.example.com
- Which settings i else needed for this.

So then, it is working now, i have to setup tons of rights and queues and
stuff.

Thank you all
Best
w_e
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Re: [rt-users] Am a little bit lost with setup of RT

[who else]

The mailproblem is the one with higher priority, what i do not catch up with
is:

1. How to get Postfix to work with rt-mailgate
2. Otherwise how to get fetchmail/Postfix working with rt-mailgate:

oll mail.help-me-do.it
protocol pop3
username gene...@example.com password noneiknowof
mda /opt/rt4/bin/rt-mailgate --queue general --action correspond --url
http://www.example.com;
no keep

poll mail.help-me-do.it
protocol pop3
username general-comm...@example.com password noneiknowof
mda /opt/rt4/bin/rt-mailgate --queue general --action comment --url
http://www.example.com;

What confuses me: 

1. What do i enter at the url part? Since i can only access the RT Instance
via the IP Address, i am not sure.
2. I need to enter a username in the fetchmailrc config file; and a
password. Do i need to create this mailbox somewhere else or is this the
mailbox itself, which is created and i can use any password i want to?

I really appreciate your help. Thanks.
w_e 



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Re: [rt-users] Am a little bit lost with setup of RT

[Rainer Duffner]

Am 18.04.2012 um 21:16 schrieb who else:

 
 The mailproblem is the one with higher priority, what i do not catch up with
 is:
 
 1. How to get Postfix to work with rt-mailgate


http://requesttracker.wikia.com/wiki/ManualEmailConfig
?


 2. Otherwise how to get fetchmail/Postfix working with rt-mailgate:
 
 oll mail.help-me-do.it
 protocol pop3
 username gene...@example.com password noneiknowof
 mda /opt/rt4/bin/rt-mailgate --queue general --action correspond --url
 http://www.example.com;
 no keep
 
 poll mail.help-me-do.it
 protocol pop3
 username general-comm...@example.com password noneiknowof
 mda /opt/rt4/bin/rt-mailgate --queue general --action comment --url
 http://www.example.com;
 
 What confuses me: 
 
 1. What do i enter at the url part? Since i can only access the RT Instance
 via the IP Address, i am not sure.


The URL is the URL of your RT-install.
That includes the TCP-ports.
IP or DNS-name is irrelevant.


 2. I need to enter a username in the fetchmailrc config file; and a
 password. Do i need to create this mailbox somewhere else or is this the
 mailbox itself, which is created and i can use any password i want to?
 
 I really appreciate your help. Thanks.
 w_e 
 
 



You can run fetchmail on the shell with more verbose output and see how it 
works.


Where is your mail hosted?
I assume, you don't run RT on your mailserver, right?
The mailboxes (you need two) are on your mailserver.
The mailserver is the server that is recorded in your MX record.
If you had told us your real domain, we could look it up and tell you its 
IP-address


I would really suggest you ask BestPractical or someone else for an onsite 
install.




Rainer

Re: [rt-users] Am a little bit lost with setup of RT

[who else]

Rainer Duffner wrote:
 
 
 
 Where is your mail hosted?
 I assume, you don't run RT on your mailserver, right?
 The mailboxes (you need two) are on your mailserver.
 The mailserver is the server that is recorded in your MX record.
 If you had told us your real domain, we could look it up and tell you its
 IP-address
 
 I would really suggest you ask BestPractical or someone else for an onsite
 install.
 
 Rainer
 
Hi Rainer,
RT is running on the same machine as the mailserver. While RT should be on
the domain example.com; the mailserver is on the subdomain mail.example.com;
both point to the same IP.
I have had it up and running end of last year, but my provider closed down
unexpectedly and i am missing my install docs, unfortunately, otherwise i
wouldn't have needed to ask questions here...  I am wondering if i am
missing something obvious; like some package or so. That's why i was asking
for a current install doc, to be able to compare, where i might have made a
mistake.

The ManualEmailConfig says: The mail gateway requires the web UI to be set
up and functional.
Well, i cannot login by using: http://example.com but with http://ip
address

I will setup everything one more time. :-(
Best

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Re: [rt-users] Am a little bit lost with setup of RT

[who else]

PS: Perhaps i made a mistake in the first place. 
Since i want RT to respond to http://www.example.com and the mailserver is
mail.example.com, what would be acceptable as hostname? www.example.com ?
Should i configure postfix with IP or with mail.example.com? Emails are
being sent, but the replies are hanging around until they come backwith a
timeout.
Besides all the fixdeps; Postfix, Apache2, optional fetchmail, MySQL, am i
missing something else?

Do i need fetchmail or is it fine just to run postfix? I added this lines to
aliases and executed newaliases, of course.

rt: |/opt/rt4/bin/rt-mailgate --queue general --action correspond --url
http://example.com;

rt-comment: |/opt/rt4/bin/rt-mailgate --queue general --action comment
--url http://example.com;

But no emails keep coming in, whether i run fetchmail and postfix or just
postfix alone.
sigh
w_e
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Re: [rt-users] Am a little bit lost with setup of RT

[Kevin Falcone]

On Sat, Apr 14, 2012 at 10:12:21AM -0700, who else wrote:
  
  Any idea how to get mailgate running? The Mails are not bounced, but i
  receive every 5hrs a mail delayed email.

What's in your mail logs.
What's in your RT logs.

Also, you didn't reply to my earlier note that you're running RT on
one port and connecting rt-mailgate to another port.

-kevin


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Re: [rt-users] Am a little bit lost with setup of RT

[who else]

Kevin Falcone-2 wrote:
 
 On Sat, Apr 14, 2012 at 10:12:21AM -0700, who else wrote:
  
  Any idea how to get mailgate running? The Mails are not bounced, but i
  receive every 5hrs a mail delayed email.
 
 What's in your mail logs.
 What's in your RT logs.
 
 Also, you didn't reply to my earlier note that you're running RT on
 one port and connecting rt-mailgate to another port.
 
 -kevin
 
  
 

Hi Kevin, 
i was trying some other suggestions, so i can now give an update:

There are two logfiles in /opt/rt4/var/logs; these contain only zlib
messages and failed logins; i received a bunch of connection timed out
emails, of my test mails.

Mail logs contain entries like:

mail.info:
connect from ip address
disconnect from ip address
lost connection from ip address

On the domain side:

I started the rt server with port 8080 and i can only access it with IP
Adress and port 8080, like http://123.456.789.0:8080, i cannot access it via
http://www.example.com:8080.
I gave it another try by using this setting for apache:

  VirtualHost example.com:88
### Optional apache logs for RT
ErrorLog /opt/rt4/var/log/apache2.error
 TransferLog /opt/rt4/var/log/apache2.access
 LogLevel debug

 AddDefaultCharset UTF-8

DocumentRoot /opt/rt4/share/html
Location /
Order allow,deny
Allow from all

SetHandler modperl
PerlResponseHandler Plack::Handler::Apache2
PerlSetVar psgi_app /opt/rt4/sbin/rt-server
/Location
Perl
use Plack::Handler::Apache2;
Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server);
/Perl
/VirtualHost

But that wouldn't work either. I still can only connect via IP Adress.

The default configuration is like this:
VirtualHost *:80
ServerAdmin webmaster@localhost

DocumentRoot /var/www
Directory /
Options FollowSymLinks
AllowOverride None
/Directory
Directory /var/www/
Options Indexes FollowSymLinks MultiViews
AllowOverride None
Order allow,deny
allow from all
/Directory

ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/
Directory /usr/lib/cgi-bin
AllowOverride None
Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch
Order allow,deny
Allow from all
/Directory

#Include /etc/request-tracker4/apache2-modperl2.conf


ErrorLog /var/log/apache2/error.log

# Possible values include: debug, info, notice, warn, error, crit,
# alert, emerg.
LogLevel warn

#CustomLog ${APACHE_LOG_DIR}/access.log combined

Alias /doc/ /usr/share/doc/
Directory /usr/share/doc/
Options Indexes MultiViews FollowSymLinks
AllowOverride None
Order deny,allow
Deny from all
Allow from 127.0.0.0/255.0.0.0 ::1/128
/Directory

/VirtualHost

Best
w_e
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Re: [rt-users] Am a little bit lost with setup of RT

[who else]

Kevin Falcone-2 wrote:
 
 On Thu, Apr 12, 2012 at 08:31:22AM -0700, who else wrote:
 
 Have set up RT before, but i am missing my installation documentation;
 nowhere to be seen.
 
 I have RT up and running on IP adress and Port 8080 with the RT Server.
 What
 doesn't work at all is the Mailinterface. He says, he sends mails, but
 they
 never arrive, also, Mails i send to RT won't arrive, so i assume there
 is a
 problem on that side.
 
You're running on 8080? so you access it as http://example.com:8080 ?
You're telling mailgate to access it on 80 not 8080.
 
 I started the rt server with port 8080 and i can only access it with IP
 Adress and port 8080, like http://123.456.789.0:8080, i cannot access it
 via http://www.example.com:8080.
 I gave it another try by using this setting for apache:
 
   VirtualHost example.com:88
 ### Optional apache logs for RT
 ErrorLog /opt/rt4/var/log/apache2.error
  TransferLog /opt/rt4/var/log/apache2.access
  LogLevel debug
 
  AddDefaultCharset UTF-8
 
 DocumentRoot /opt/rt4/share/html
 Location /
 Order allow,deny
 Allow from all
 
 SetHandler modperl
 PerlResponseHandler Plack::Handler::Apache2
 PerlSetVar psgi_app /opt/rt4/sbin/rt-server
 /Location
 Perl
 use Plack::Handler::Apache2;
 Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server);
 /Perl
 /VirtualHost
 
 But that wouldn't work either. I still can only connect via IP Adress.
 
 The default configuration is like this:
 VirtualHost *:80
   ServerAdmin webmaster@localhost
 
   DocumentRoot /var/www
   Directory /
   Options FollowSymLinks
   AllowOverride None
   /Directory
   Directory /var/www/
   Options Indexes FollowSymLinks MultiViews
   AllowOverride None
   Order allow,deny
   allow from all
   /Directory
 
   ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/
   Directory /usr/lib/cgi-bin
   AllowOverride None
   Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch
   Order allow,deny
   Allow from all
   /Directory
 
   #Include /etc/request-tracker4/apache2-modperl2.conf
 
 
   ErrorLog /var/log/apache2/error.log
 
   # Possible values include: debug, info, notice, warn, error, crit,
   # alert, emerg.
   LogLevel warn
 
   #CustomLog ${APACHE_LOG_DIR}/access.log combined
 
 Alias /doc/ /usr/share/doc/
 Directory /usr/share/doc/
 Options Indexes MultiViews FollowSymLinks
 AllowOverride None
 Order deny,allow
 Deny from all
 Allow from 127.0.0.0/255.0.0.0 ::1/128
 /Directory
 
 /VirtualHost
 
 I am wondering about the settings for Postfix:
 rt: |/opt/rt4/bin/rt-mailgate --queue general --action correspond --url
 http://example.com;
 rt-comment: |/opt/rt4/bin/rt-mailgate --queue general --action comment
 --url http://example.com;
 
 I gave it a shot with fetchmail, but didn't succeed there.
 
 My configuration is: The RT Website should be found under
 http://www.example.com, although i would like to have https instead, but
 i
 want to have it working first, before i am going to experiment with SSL.
 
 Anybody got a list of packages i need besides the deps, i can fix with
 make
 fixdeps?
 Also, how to configure Apache Server? I do not want to have it in a
 subdirectory like http://example.com/rt
 
 The standard RT documentation in web_deployment.pod describes how to
 put it at example.com.
 
 Perhaps someone could push me in the right direction, please? Tried to
 find
 a complete, and also uptodate installation documentation for Ubuntu 10.04
 but haven't found something real helpful.
 
 -kevin
 
 Any idea how to get mailgate running? The Mails are not bounced, but i
 receive every 5hrs a mail delayed email.
 
 Thanks for help!
 Best
 
 
  
 

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Re: [rt-users] Am a little bit lost with setup of RT

[Rainer Duffner]

Am Sat, 14 Apr 2012 10:12:21 -0700 (PDT)
schrieb who else bogey...@yahoo.com:

 

  Any idea how to get mailgate running? The Mails are not bounced,
  but i receive every 5hrs a mail delayed email.



In my experience, it's pretty straighforward to get RT running -
provided you do exactly as described in the documentation and (to a
certain degree) know what you are doing.

I admit, I removed the default vhost from apache completely and I ended
up getting this:

(RT 3.8)


VirtualHost IP:443
ServerName rt3.domain:443
ServerAdmin admin
DocumentRoot /usr/local/rt38/share/html
AddDefaultCharset UTF-8
   Directory /usr/local/rt38/share/html/
Options FollowSymLinks
AllowOverride None
Order Allow,Deny
Allow from all
   /Directory
   PerlModule Apache::DBI
PerlRequire /usr/local/rt38/bin/webmux.pl
Location /
 SetHandler perl-script
 PerlHandler RT::Mason
/Location
ErrorLog /var/log/apache/rt3-httpd-error.log
TransferLog /var/log/apache/rt3-httpd-access.log
SSLEngine on
SSLCipherSuite
ALL:!ADH:!EXPORT56:RC4+RSA:+HIGH:+MEDIUM:+LOW:+SSLv2:+EXP:+eNULL
SSLCertificateFile /usr/local/etc/apache22/ssl.rt3/server.crt
SSLCertificateKeyFile /usr/local/etc/apache22/ssl.rt3/server.key
FilesMatch \.(cgi|shtml|phtml|php)$ SSLOptions +StdEnvVars
/FilesMatch
Directory /usr/local/www/apache22/cgi-bin
SSLOptions +StdEnvVars
/Directory
BrowserMatch .*MSIE.* \
 nokeepalive ssl-unclean-shutdown \
 downgrade-1.0 force-response-1.0
CustomLog /var/log/httpd-ssl_request.log \
  %t %h %{SSL_PROTOCOL}x %{SSL_CIPHER}x \%r\ %b
/VirtualHost   


I've only installed RT4 in a VM, but the basic apache config is similar,
IIRC.


Personally, I found fetchmail the easiest to get to run, at the price
of inflexibility (you need to define every queue in the
fetchmail-config, which may or may not be what you want):


#Template
# Queue: QUEUE_NAME
poll your.pop3.server proto pop3:
username QUEUE_NAME password PASSWORD mda \
/usr/bin/perl /usr/local/rt38/bin/rt-mailgate --url \
https://rt3.domain/ --queue QUEUE_NAME --action correspond 
poll your.pop3.server proto pop3: 
username QUEUE_NAME-comment password PASSWORD mda \
/usr/bin/perl /usr/local/rt38/bin/rt-mailgate --url \
https://rt3.domain/ --queue QUEUE_NAME --action comment


Obviously, your usernames might be different from your queue-names.

All that pulled from the wiki and the mailing-list, back in 2005...


I also admit, I run qmail on the rt3-server - because that's the only
MTA that I really understand ;-)



Rainer

[rt-users] Am a little bit lost with setup of RT

[who else]

Have set up RT before, but i am missing my installation documentation;
nowhere to be seen.

I have RT up and running on IP adress and Port 8080 with the RT Server. What
doesn't work at all is the Mailinterface. He says, he sends mails, but they
never arrive, also, Mails i send to RT won't arrive, so i assume there is a
problem on that side.

I am wondering about the settings for Postfix:
rt: |/opt/rt4/bin/rt-mailgate --queue general --action correspond --url
http://example.com;
rt-comment: |/opt/rt4/bin/rt-mailgate --queue general --action comment
--url http://example.com;

I gave it a shot with fetchmail, but didn't succeed there.

My configuration is: The RT Website should be found under
http://www.example.com, although i would like to have https instead, but i
want to have it working first, before i am going to experiment with SSL.

Anybody got a list of packages i need besides the deps, i can fix with make
fixdeps?
Also, how to configure Apache Server? I do not want to have it in a
subdirectory like http://example.com/rt

Perhaps someone could push me in the right direction, please? Tried to find
a complete, and also uptodate installation documentation for Ubuntu 10.04
but haven't found something real helpful.

Thank you all for help.
Best

j_m
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Re: [rt-users] Am a little bit lost with setup of RT

[Kevin Falcone]

On Thu, Apr 12, 2012 at 08:31:22AM -0700, who else wrote:
 
 Have set up RT before, but i am missing my installation documentation;
 nowhere to be seen.
 
 I have RT up and running on IP adress and Port 8080 with the RT Server. What
 doesn't work at all is the Mailinterface. He says, he sends mails, but they
 never arrive, also, Mails i send to RT won't arrive, so i assume there is a
 problem on that side.

You're running on 8080? so you access it as http://example.com:8080 ?
You're telling mailgate to access it on 80 not 8080.

 I am wondering about the settings for Postfix:
 rt: |/opt/rt4/bin/rt-mailgate --queue general --action correspond --url
 http://example.com;
 rt-comment: |/opt/rt4/bin/rt-mailgate --queue general --action comment
 --url http://example.com;
 
 I gave it a shot with fetchmail, but didn't succeed there.
 
 My configuration is: The RT Website should be found under
 http://www.example.com, although i would like to have https instead, but i
 want to have it working first, before i am going to experiment with SSL.
 
 Anybody got a list of packages i need besides the deps, i can fix with make
 fixdeps?
 Also, how to configure Apache Server? I do not want to have it in a
 subdirectory like http://example.com/rt

The standard RT documentation in web_deployment.pod describes how to
put it at example.com.

 Perhaps someone could push me in the right direction, please? Tried to find
 a complete, and also uptodate installation documentation for Ubuntu 10.04
 but haven't found something real helpful.

-kevin


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