[rt-users] 3.8.1 Missing tabs and modifying create.html
Hi All(first time mailer, please be gentle :-])
Ive upgraded a test box from 3.6.5 to 3.8.1 (running a
relatively old kernel for fedora core
- 2.6.26.8-57.fc8) and have hit an odd problem with the
menu tabs for Preferences. All other tabs appear
correctly.
/User/Prefs.html has
/Elements/Header, Title=loc(Preferences)
/User/Elements/Tabs,
current_tab = 'User/Prefs.html',
Title=loc(Preferences)
the tabs file exists yet is being ignored - this isnt a
local version of the Prefs file.
Take another eg Tools
/Elements/Header, Title = loc(Tools)
Elements/Tabs,
current_tab = Tools/index.html,
Title = loc(Tools)
and all is well
the only difference is the line after these
/Elements/ListMenu, items = $tabs
Prefs is different
/Elements/ListActions, actions = \...@results
but Im sure this is a red herring
Im logged in as an RT Administrator so Im fairly sure its
not a permissions thing and I can modify the path to cause
the system to barf if it cant find the tabs file. It just
seems to ignore it.
My second question is more of a development one regarding
Create.html, specifiaclly in Self Service.
In order to get the same name everytime through the self
service interface I want to modify the requestor field so
it doesnt allow change (e.g. is no longer an INPUT box).
This way the user is locked and always
$session{CurrentUser}-EmailAddress.
This is the snip of code Im trying to replace in
SelfService/Create.html
tr
td class=label
|/lRequestors/:
/td
td class=value
/Elements/EmailInput, Name = 'Requestors', Size =
'20', Default = $session{CurrentUser}-EmailAddress
/td
/tr
tr
Closest I ve got is to turn both it and the cc field into
unchangable text, but I cant seem to get just the
requestor field.
Was hoping there was an easy way to do this, preferably
without having to drastically modify Create and
EmailInput.
Like I said any thoughts gratefully received
Regards
garry
--
Dr Garry Booth
IT Services
Loughborough University
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
[rt-users] 3.8.1 and RTAddressRegexp
Our RT server (support.remc1.net) has three email addresses forwarding in for email requests. supp...@support.remc1.net supp...@remc1.net - supp...@support.remc1.net helpd...@bhkfirst.org - supp...@remc1.net Since upgrading to 3.8.1 (from 3.6.X), any mail sent in from an address other than supp...@support.remc1.net does not generate an autoreply. All followup correspondence does deliver fine. I thought the issue was in either RedistributeAutoGeneratedMessages or RTAddressRegexp I have tried many combinations of settings for those two variables but no change has happened. Am I looking in the wrong spot? I have also for fun tried modifying the scrip Create - Requestors and changed it from Autoreply to Requestors to Notify Requestors - that didn't work either. Am I going down the wrong track? Thanks in advance for any pointers, Scott Logs for the initial transaction are: Jan 9 10:22:21 support RT: rt-3.8.1-21109-1231514541-737.28063-1...@remc1.net The incoming message was autogenerated. Not redistributing this message to unprivileged users based on site configuration. (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:780) Jan 9 10:22:21 support RT: rt-3.8.1-21109-1231514541-1930.28063-...@remc1.net The incoming message was autogenerated. Not redistributing this message to unprivileged users based on site configuration. (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:780) Jan 9 10:22:21 support RT: rt-3.8.1-21109-1231514541-123.28063-1...@remc1.net The incoming message was autogenerated. Not redistributing this message to unprivileged users based on site configuration. (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:780) Jan 9 10:22:21 support RT: rt-3.8.1-21109-1231514541-1483.28063-...@remc1.net The incoming message was autogenerated. Not redistributing this message to unprivileged users based on site configuration. (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:780) Jan 9 10:22:21 support RT: rt-3.8.1-21109-1231514541-1483.28063-...@remc1.net sc...@hancock.k12.mi.us was blacklisted for outbound mail on this transaction. Skipping (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:812) Jan 9 10:22:21 support RT: rt-3.8.1-21109-1231514541-737.28063-1...@remc1.net #28063/491008 - Scrip 18 Create - AdminCCs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302) Jan 9 10:22:21 support RT: rt-3.8.1-21109-1231514541-737.28063-1...@remc1.net No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338) Jan 9 10:22:22 support RT: rt-3.8.1-21109-1231514541-1930.28063-...@remc1.net #28063/491008 - Scrip 4 Create - CCs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302) Jan 9 10:22:22 support RT: rt-3.8.1-21109-1231514541-1930.28063-...@remc1.net sent To: dja...@remc1.org, j...@remc1.org, l...@remc1.org, m...@remc1.org, sc...@remc1.org, t...@remc1.org (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333) Jan 9 10:22:22 support RT: rt-3.8.1-21109-1231514541-123.28063-1...@remc1.net #28063/491008 - Scrip 17 Create - Owner (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302) Jan 9 10:22:22 support RT: rt-3.8.1-21109-1231514541-123.28063-1...@remc1.net No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338) Jan 9 10:22:22 support RT: rt-3.8.1-21109-1231514541-1483.28063-...@remc1.net #28063/491008 - Scrip 3 Create - Requestors (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302) Jan 9 10:22:22 support RT: rt-3.8.1-21109-1231514541-1483.28063-...@remc1.net No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338) Jan 9 10:22:22 support RT: Ticket 28063 created in queue 'General' by sc...@hancock.k12.mi.us (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:659) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] 3.8.1 - New upgrade slow on 'New Search click
Stuart, I am experiencing exactly same issue that you are seeing with your upgrade. Difference is that I went from version 3.2.2 to 3.8.1. Followed directions from README and UPGRADING. My new server is running suse 11; mysql 5.0.51; perl 5.10 I am not sure if there is any solution on this issue? Are you still exeriencing the same problem? Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] 3.8.1 - New upgrade slow on 'New Search click
Hi, After doing a 3.8.1 upgrade (install into new directory, upgrade db from 3.6.5), clicking on 'Tickets' / 'New Search' causes a 10-15 second pause. Digging through the active queries when that occurs shows the following query: SELECT DISTINCT main.* FROM Users main CROSS JOIN ACL ACL_4 JOIN Principals Principals_1 ON ( Principals_1.id = main.id ) JOIN CachedGroupMembers CachedGroupMembers_2 ON ( CachedGroupMembers_2.MemberId = Principals_1.id ) JOIN Groups Groups_3 ON ( Groups_3.id = CachedGroupMembers_2.GroupId ) WHERE (Principals_1.Disabled = '0') AND (ACL_4.PrincipalType = Groups_3.Type) AND (Principals_1.id != '1') AND (Principals_1.PrincipalType = 'User') AND (ACL_4.RightName = 'OwnTicket' OR ACL_4.RightName = 'SuperUser') AND (Groups_3.Domain = 'RT::Queue-Role') AND ((ACL_4.ObjectType = 'RT::Queue') OR (ACL_4.ObjectType = 'RT::System')) ORDER BY main.Name ASC Eww. Anyway. The explain on this shows: *** 1. row *** id: 1 select_type: SIMPLE table: main type: range possible_keys: PRIMARY key: PRIMARY key_len: 4 ref: NULL rows: 65 Extra: Using where; Using temporary; Using filesort *** 2. row *** id: 1 select_type: SIMPLE table: Principals_1 type: eq_ref possible_keys: PRIMARY key: PRIMARY key_len: 4 ref: rt3.main.id rows: 1 Extra: Using where; Distinct *** 3. row *** id: 1 select_type: SIMPLE table: CachedGroupMembers_2 type: ref possible_keys: DisGrouMem,CachedGroupMembers3 key: CachedGroupMembers3 key_len: 5 ref: rt3.Principals_1.id rows: 1 Extra: Using where; Distinct *** 4. row *** id: 1 select_type: SIMPLE table: ACL_4 type: range possible_keys: ACL1 key: ACL1 key_len: 54 ref: NULL rows: 82 Extra: Using where; Using index; Distinct *** 5. row *** id: 1 select_type: SIMPLE table: Groups_3 type: eq_ref possible_keys: PRIMARY,Groups1,Groups2 key: PRIMARY key_len: 4 ref: rt3.CachedGroupMembers_2.GroupId rows: 1 Extra: Using where; Distinct Using google, two possible matches were found. - One of the queues has a 'Group Right' allowing 'Everyone' to 'Own Ticket'. I have gone through all our queues, found one queue with this permission. Removed the permission, issue still persists. I've even gone through and verified disabled queue's group rights. - The explain shows 'Using filesort' and the 'tmp_table_size' should be increased. Changing this to 4 times the default has had no effect. This coupled with the fact that our DB isn't that big. So, I was wondering if anybody else was experiencing this pause, and preferably if anybody knows what's causing it so I can fix it. Thanks Stuart J. Browne ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] 3.8.1 My RT page error
Hi All, I am having another few problems. When I try to access the Admin/Global configuration and RT at a glance page I get following error. Can't call method Content on an undefined value at /opt/rt3/share/html/Admin/Global/MyRT.html line 97, line 1332. I can't seem to get this going at all. Any help much appriciated. Also anyone can point me to a 3.8.1 sample RT_Siteconfig file?. Cheers, CP ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.8.1 corrupting attachments
Has anyone had any luck with these attachment problems? It's not a top priority for me but it would certainly be nice if we can get it working. -Steve On Wed, Sep 10, 2008 at 10:35 AM, Steve Hopps [EMAIL PROTECTED] wrote: I'm having a problem with corruption as well. I had missed this upgrade because I am running mysql 5.x so presumed it didn't apply. I've since run the script and everything seemed to work, but of course this is after doing the 3.8.1 upgrades. My attachments still seem to be corrupting, any suggestions? This is the output of show create table attachments: Attachments CREATE TABLE `Attachments` ( `id` int(11) NOT NULL auto_increment, `TransactionId` int(11) NOT NULL, `Parent` int(11) NOT NULL default '0', `MessageId` varchar(160) character set ascii default NULL, `Subject` varchar(255) default NULL, `Filename` varchar(255) default NULL, `ContentType` varchar(80) character set ascii default NULL, `ContentEncoding` varchar(80) character set ascii default NULL, `Content` longblob, `Headers` longtext, `Creator` int(11) NOT NULL default '0', `Created` datetime default NULL, PRIMARY KEY (`id`), KEY `Attachments2` (`TransactionId`), KEY `Attachments3` (`Parent`,`TransactionId`) ) ENGINE=InnoDB AUTO_INCREMENT=4221 DEFAULT CHARSET=utf8 Quoted Text Below: -- Shouldn't at this point, but there is a chance that later we'll have an upgrade for some 3.8.x version that wouldn't work correct if your DB is not changed using the script. Could you please send us output of SHOW CREATE TABLE Attachments; SQL command? On Fri, Aug 22, 2008 at 3:38 AM, Aaron Hathaway aaron.hathaway at prager.com http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users wrote: * Helmuth, I ran the script after updating from 3.8.0 to 3.8.1. Would that make a** difference? Thanks, Aaron From: Helmuth Ramirez [mailto:HelmuthRamirez at compupay.com http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users]** Sent: Thursday, August 21, 2008 3:32 PM** To: Aaron Hathaway; jmoseley at corp.xanadoo.com http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users** Cc: rt-users at lists.bestpractical.com http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users** Subject: Re: [rt-users] 3.8.1 corrupting attachments Did you upgrade the db to 3.8.0, run the script, then update to 3.8.1?*** ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] 3.8.1 RTx-EmailCompletion plugin howto
RTx-EmailCompletion by Nicolas Chuche When installing the RTx-EmailCompletion on RT 3.8.1 1) Install the plugin per the instructions here: http://search.cpan.org/~nchuche/RTx-EmailCompletion-0.05/ 2) In your RTHOME/etc/RT_SiteConfig.pm enable the plugin like: Set(@Plugins,(qw(RTx::EmailCompletion))); 3) Because of (something) it installs to the plugin/EmailCompletion directory instead plugin/RTx-EmailCompletion Create a symlink to the RTx-EmailCompletion directory: ln -s RTHOME/local/plugins/EmailCompletion RTHOME/local/plugins/RTx-EmailCompletion Start/Stop apache2 and/or clear the mason cache (I just reboot) and it should work. (Side note, this might be fixed in the 0.05 version, I started with 0.04 and upgraded to 0.05 but still had the problem) Also noted in this post: http://www.gossamer-threads.com/lists/rt/users/78454?search_string=plugi ns;#78454 The information contained in this communication may be confidential or legally privileged and is intended only for the recipient named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication or its contents is strictly prohibited. If you have received this communication in error, immediately advise the sender and delete the original and any copies from your computer system. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] 3.8.1 corrupting attachments
I'm having a problem with corruption as well. I had missed this upgrade because I am running mysql 5.x so presumed it didn't apply. I've since run the script and everything seemed to work, but of course this is after doing the 3.8.1 upgrades. My attachments still seem to be corrupting, any suggestions? This is the output of show create table attachments: Attachments CREATE TABLE `Attachments` ( `id` int(11) NOT NULL auto_increment, `TransactionId` int(11) NOT NULL, `Parent` int(11) NOT NULL default '0', `MessageId` varchar(160) character set ascii default NULL, `Subject` varchar(255) default NULL, `Filename` varchar(255) default NULL, `ContentType` varchar(80) character set ascii default NULL, `ContentEncoding` varchar(80) character set ascii default NULL, `Content` longblob, `Headers` longtext, `Creator` int(11) NOT NULL default '0', `Created` datetime default NULL, PRIMARY KEY (`id`), KEY `Attachments2` (`TransactionId`), KEY `Attachments3` (`Parent`,`TransactionId`) ) ENGINE=InnoDB AUTO_INCREMENT=4221 DEFAULT CHARSET=utf8 Quoted Text Below: -- Shouldn't at this point, but there is a chance that later we'll have an upgrade for some 3.8.x version that wouldn't work correct if your DB is not changed using the script. Could you please send us output of SHOW CREATE TABLE Attachments; SQL command? On Fri, Aug 22, 2008 at 3:38 AM, Aaron Hathaway aaron.hathaway at prager.com http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users wrote: * Helmuth, I ran the script after updating from 3.8.0 to 3.8.1. Would that make a** difference? Thanks, Aaron From: Helmuth Ramirez [mailto:HelmuthRamirez at compupay.com http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users]** Sent: Thursday, August 21, 2008 3:32 PM** To: Aaron Hathaway; jmoseley at corp.xanadoo.com http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users** Cc: rt-users at lists.bestpractical.com http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users** Subject: Re: [rt-users] 3.8.1 corrupting attachments Did you upgrade the db to 3.8.0, run the script, then update to 3.8.1?*** ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.8.1 -- Ticket Search doesn't find requestor?
All - The issue still exists, and I'm hoping the following details can shed some light on things (and hopefully keep someone else from running into similar problems!). About my configuration: CentOS 5.2 (all updates applied) mysql Ver 14.12 Distrib 5.0.45, for redhat-linux-gnu (i686) using readline 5.0 Server version: Apache/2.2.3 mod_perl-2.0.2-6.3.el5 (CentOS distributed) Summary of my perl5 (revision 5 version 8 subversion 8) configuration: osname=linux, osvers=2.6.18-53.1.14.el5pae, archname=i386-linux-thread-multi uname='linux builder16.centos.org 2.6.18-53.1.14.el5pae #1 smp wed mar 5 12:07:47 est 2008 i686 athlon i386 gnulinux ' I upgraded to DBIx-SearchBuilder-1.54, per some suggestions in the mailing list archives. When I run a fulltext search on the requestor e-mail address, I get the following results (see image) -- http://is.gd/2oZ6 When I use the Query Builder, the Requestors in green show up properly. For some reason, the Requestors do not appear in the red-circled tickets when using the Query Builder. However, when I view the ticket itself (using Display.html?id=), the Requestor is displayed properly under People. It appears that one part of the database has the Requestor set properly, but the tables that the query builder (/Search/Build.html) uses are not finding the Requestor in the proper place. There are no errors reported in the apache error log(s), the mysql error log or in /var/log/messages. Is there some database query I can run to ensure the Requestor is populated properly where /Search/Build.html is expecting it? New tickets don't appear to have the issue -- only legacy tickets. If there's a query I can run, or any other information I can provide, please let me know. Thanks again for any assistance you can offer. Below is the output of make fixdeps, which may shed some light on my configuration. /usr/bin/perl ./sbin/rt-test-dependencies --verbose --install --with-mysql --with-fastcgi perl: =5.8.3(5.8.8)...found users: rt group (apache)...found bin owner (root)...found libs owner (root)...found libs group (bin)...found web owner (apache)...found web group (apache)...found CLI dependencies: Term::ReadKey...found Getopt::Long = 2.24...found HTTP::Request::Common...found Term::ReadLine...found Text::ParseWords...found LWP...found CORE dependencies: Class::ReturnValue = 0.40...found Text::Quoted = 2.02...found CSS::Squish = 0.06...found Encode = 2.13...found Module::Versions::Report = 1.05...found MIME::Entity = 5.425...found DBI = 1.37...found Locale::Maketext::Lexicon = 0.32...found Devel::StackTrace = 1.19...found Digest::base...found Time::ParseDate...found File::Temp = 0.18...found Locale::Maketext = 1.06...found Tree::Simple = 1.04...found Text::Template...found Scalar::Util...found HTML::Scrubber = 0.08...found File::Spec = 0.8...found Calendar::Simple...found DBIx::SearchBuilder = 1.54...found Mail::Mailer = 1.57...found File::ShareDir...found Regexp::Common...found Digest::MD5 = 2.27...found HTML::Entities...found Cache::Simple::TimedExpiry...found File::Glob...found Locale::Maketext::Fuzzy...found Time::HiRes...found Text::Wrapper...found Log::Dispatch = 2.0...found UNIVERSAL::require...found Email::Address...found DASHBOARDS dependencies: HTML::RewriteAttributes = 0.02...found MIME::Types...found FASTCGI dependencies: CGI::Fast...found CGI = 3.38...found FCGI...found GPG dependencies: PerlIO::eol...found GnuPG::Interface...found ICAL dependencies: Data::ICal...found MAILGATE dependencies: Pod::Usage...found HTML::TreeBuilder...found Getopt::Long...found HTML::FormatText...found LWP::UserAgent...found MASON dependencies: Storable = 2.08...found CSS::Squish = 0.06...found Apache::Session = 1.53...found Errno...found Devel::StackTrace = 1.19...found CGI::Cookie = 1.20...found Text::WikiFormat = 0.76...found XML::RSS = 1.05...found HTML::Mason = 1.36...found Digest::MD5 = 2.27...found MYSQL dependencies: DBD::mysql = 2.1018...found SMTP dependencies: Net::SMTP...found STANDALONE dependencies: Net::Server::PreFork...found Net::Server...found HTTP::Server::Simple = 0.34...found HTTP::Server::Simple::Mason = 0.09...found All dependencies have been found. Message: 6 Date: Mon, 8 Sep 2008 15:58:22 -0500 From: RT [EMAIL PROTECTED] Subject: [rt-users] 3.8.1 -- Ticket Search doesn't find requestor? To: rt-users@lists.bestpractical.com Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=ISO-8859-1 All - I
Re: [rt-users] 3.8.1 issues, not displaying page
scratch that... got that monday morning feeling ;) use rtdb; From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] Date: Mon, 25 Aug 2008 08:04:29 + CC: rt-users@lists.bestpractical.com Subject: Re: [rt-users] 3.8.1 issues, not displaying page Hi, When i use this command it says error database not selected, how do I select the RTDB database before i do this? Thanks, Andy Date: Fri, 22 Aug 2008 17:31:31 +0200 From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] CC: rt-users@lists.bestpractical.com Subject: Re: [rt-users] 3.8.1 issues, not displaying page andrew fay wrote: Hi, got rt 3.8.1 up and running with an upgraded DB that i restored and upgraded from 3.6.4 when i click through the links i can only get a couple of links through before they all start displaying blank pages, Any ideas on this? it happens if i view RT from the localhost or any other machine, Thanks, Andy Hi Andy, if you're using MySQL, then modify your RT database like this: mysql ALTER TABLE sessions CHANGE a_session a_session LONGBLOB; David Get Hotmail on your mobile from Vodafone Try it Now! _ Win New York holidays with Kellogg’s Live Search http://clk.atdmt.com/UKM/go/107571440/direct/01/___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.8.1 issues, not displaying page
Andrew, If you are upgrading, even if you are not using Mysql 4.0, you should follow the UPGRADING.mysql procedure. This procedure produce an sql file that includes David suggestion. Regards Sebastien On Fri, Aug 22, 2008 at 5:31 PM, David Svejda [EMAIL PROTECTED] wrote: andrew fay wrote: Hi, got rt 3.8.1 up and running with an upgraded DB that i restored and upgraded from 3.6.4 when i click through the links i can only get a couple of links through before they all start displaying blank pages, Any ideas on this? it happens if i view RT from the localhost or any other machine, Thanks, Andy Hi Andy, if you're using MySQL, then modify your RT database like this: mysql ALTER TABLE sessions CHANGE a_session a_session LONGBLOB; David ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.8.1 corrupting attachments
Shouldn't at this point, but there is a chance that later we'll have an upgrade for some 3.8.x version that wouldn't work correct if your DB is not changed using the script. Could you please send us output of SHOW CREATE TABLE Attachments; SQL command? On Fri, Aug 22, 2008 at 3:38 AM, Aaron Hathaway [EMAIL PROTECTED] wrote: Helmuth, I ran the script after updating from 3.8.0 to 3.8.1. Would that make a difference? Thanks, Aaron From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 3:32 PM To: Aaron Hathaway; [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] 3.8.1 corrupting attachments Did you upgrade the db to 3.8.0, run the script, then update to 3.8.1? - Original Message - From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: [EMAIL PROTECTED] [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thu Aug 21 17:27:16 2008 Subject: Re: [rt-users] 3.8.1 corrupting attachments James, Thanks for that tip--I missed that initially. However, even after running that script against my DB, I'm still seeing the same attachment corruption. Regards, Aaron Hathaway -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 3:19 PM To: Helmuth Ramirez Cc: Aaron Hathaway; rt-users@lists.bestpractical.com; [EMAIL PROTECTED] Subject: Re: [rt-users] 3.8.1 corrupting attachments Perhaps the script itself is poorly named, but the instructions state that the 4.0 mysql upgrade script must be run if you are upgrading as it changes the DB schema. It's not a script only for those running 4.x.x versions of mysql, it's for everyone that's upgrading. James Moseley Helmuth Ramirez [EMAIL PROTECTED] ompupay.com To Sent by: Aaron Hathaway rt-users-bounces@ [EMAIL PROTECTED] lists.bestpractic cc al.comrt-users@lists.bestpractical.com Subject Re: [rt-users] 3.8.1 corrupting 08/21/2008 05:09 attachments PM Oh, then I don't have a good answer for you. Sorry L Maybe the list can provide some insight. From: Aaron Hathaway [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 6:01 PM To: Helmuth Ramirez Subject: RE: [rt-users] 3.8.1 corrupting attachments I'm running MySQL 5.0.18, with the default latin1 character set—as I was with 3.6.x. --Aaron From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 2:51 PM To: Aaron Hathaway; rt-users@lists.bestpractical.com Subject: RE: [rt-users] 3.8.1 corrupting attachments Aaron, This happened to me when I didn't do the 4.0 to 4.1 MySQL update. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aaron Hathaway Sent: Thursday, August 21, 2008 5:35 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] 3.8.1 corrupting attachments Is anyone else seeing problems with corrupted attachments in 3.8.x? From what I can tell, 8-bit characters are getting stripped or altered in mime attachments, corrupting the data. Attached are two PDFs, the original PDF (original.pdf) and the post-RT PDF (post-rt.pdf). The latter appears to be blank after RT receives it. I'm also seeing corruption of MS Office documents, so this may extend to all binary attachments. I'm happy to submit a bug report if others are experiencing this as well. Cheers, Aaron Hathaway___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http
[rt-users] 3.8.1 issues, not displaying page
Hi, got rt 3.8.1 up and running with an upgraded DB that i restored and upgraded from 3.6.4 when i click through the links i can only get a couple of links through before they all start displaying blank pages, Any ideas on this? it happens if i view RT from the localhost or any other machine, Thanks, Andy _ Win a voice over part with Kung Fu Panda Live Search and 100’s of Kung Fu Panda prizes to win with Live Search http://clk.atdmt.com/UKM/go/107571439/direct/01/___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.8.1 corrupting attachments
Ruslan, Here's the output: | Table | Create Table | Attachments | CREATE TABLE `Attachments` ( `id` int(11) NOT NULL auto_increment, `TransactionId` int(11) NOT NULL, `Parent` int(11) NOT NULL default '0', `MessageId` varchar(160) default NULL, `Subject` varchar(255) default NULL, `Filename` varchar(255) default NULL, `ContentType` varchar(80) default NULL, `ContentEncoding` varchar(80) default NULL, `Content` longtext, `Headers` longtext, `Creator` int(11) NOT NULL default '0', `Created` datetime default NULL, PRIMARY KEY (`id`), KEY `Attachments2` (`TransactionId`), KEY `Attachments3` (`Parent`,`TransactionId`) ) ENGINE=InnoDB DEFAULT CHARSET=latin1 | I do see differences between the above and output from a fresh install of 3.8.1. What's the best way to rectify this? Regards, Aaron Ruslan Zakirov wrote: Shouldn't at this point, but there is a chance that later we'll have an upgrade for some 3.8.x version that wouldn't work correct if your DB is not changed using the script. Could you please send us output of SHOW CREATE TABLE Attachments; SQL command? On Fri, Aug 22, 2008 at 3:38 AM, Aaron Hathaway [EMAIL PROTECTED] wrote: Helmuth, I ran the script after updating from 3.8.0 to 3.8.1. Would that make a difference? Thanks, Aaron From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 3:32 PM To: Aaron Hathaway; [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] 3.8.1 corrupting attachments Did you upgrade the db to 3.8.0, run the script, then update to 3.8.1? - Original Message - From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: [EMAIL PROTECTED] [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thu Aug 21 17:27:16 2008 Subject: Re: [rt-users] 3.8.1 corrupting attachments James, Thanks for that tip--I missed that initially. However, even after running that script against my DB, I'm still seeing the same attachment corruption. Regards, Aaron Hathaway -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 3:19 PM To: Helmuth Ramirez Cc: Aaron Hathaway; rt-users@lists.bestpractical.com; [EMAIL PROTECTED] Subject: Re: [rt-users] 3.8.1 corrupting attachments Perhaps the script itself is poorly named, but the instructions state that the 4.0 mysql upgrade script must be run if you are upgrading as it changes the DB schema. It's not a script only for those running 4.x.x versions of mysql, it's for everyone that's upgrading. James Moseley Helmuth Ramirez [EMAIL PROTECTED] ompupay.com To Sent by: Aaron Hathaway rt-users-bounces@ [EMAIL PROTECTED] lists.bestpractic cc al.comrt-users@lists.bestpractical.com Subject Re: [rt-users] 3.8.1 corrupting 08/21/2008 05:09 attachments PM Oh, then I don't have a good answer for you. Sorry L Maybe the list can provide some insight. From: Aaron Hathaway [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 6:01 PM To: Helmuth Ramirez Subject: RE: [rt-users] 3.8.1 corrupting attachments I'm running MySQL 5.0.18, with the default latin1 character set---as I was with 3.6.x. --Aaron From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 2:51 PM To: Aaron Hathaway; rt-users@lists.bestpractical.com Subject: RE: [rt-users] 3.8.1 corrupting attachments Aaron, This happened to me when I didn't do the 4.0 to 4.1 MySQL update. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aaron Hathaway Sent: Thursday, August 21, 2008 5:35 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] 3.8.1 corrupting attachments Is anyone else seeing problems with corrupted attachments in 3.8.x? From what I can tell, 8-bit characters are getting stripped or altered in mime attachments, corrupting the data. Attached are two PDFs, the original PDF (original.pdf) and the post-RT PDF (post-rt.pdf). The latter appears to be blank after RT receives it. I'm also seeing corruption of MS Office documents, so this may extend to all binary attachments. I'm happy to submit a bug report if others are experiencing this as well. Cheers, Aaron Hathaway___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial
Re: [rt-users] 3.8.1 corrupting attachments
You have not applied correctly SQL queries generated by etc/upgrade/schema.mysql-4.0-4.1.pl and described in UPGRADING.mysql On Fri, Aug 22, 2008 at 7:11 PM, Aaron Hathaway [EMAIL PROTECTED] wrote: Ruslan, Here's the output: | Table | Create Table | Attachments | CREATE TABLE `Attachments` ( `id` int(11) NOT NULL auto_increment, `TransactionId` int(11) NOT NULL, `Parent` int(11) NOT NULL default '0', `MessageId` varchar(160) default NULL, `Subject` varchar(255) default NULL, `Filename` varchar(255) default NULL, `ContentType` varchar(80) default NULL, `ContentEncoding` varchar(80) default NULL, `Content` longtext, `Headers` longtext, `Creator` int(11) NOT NULL default '0', `Created` datetime default NULL, PRIMARY KEY (`id`), KEY `Attachments2` (`TransactionId`), KEY `Attachments3` (`Parent`,`TransactionId`) ) ENGINE=InnoDB DEFAULT CHARSET=latin1 | I do see differences between the above and output from a fresh install of 3.8.1. What's the best way to rectify this? Regards, Aaron Ruslan Zakirov wrote: Shouldn't at this point, but there is a chance that later we'll have an upgrade for some 3.8.x version that wouldn't work correct if your DB is not changed using the script. Could you please send us output of SHOW CREATE TABLE Attachments; SQL command? On Fri, Aug 22, 2008 at 3:38 AM, Aaron Hathaway [EMAIL PROTECTED] wrote: Helmuth, I ran the script after updating from 3.8.0 to 3.8.1. Would that make a difference? Thanks, Aaron From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 3:32 PM To: Aaron Hathaway; [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] 3.8.1 corrupting attachments Did you upgrade the db to 3.8.0, run the script, then update to 3.8.1? - Original Message - From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: [EMAIL PROTECTED] [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thu Aug 21 17:27:16 2008 Subject: Re: [rt-users] 3.8.1 corrupting attachments James, Thanks for that tip--I missed that initially. However, even after running that script against my DB, I'm still seeing the same attachment corruption. Regards, Aaron Hathaway -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 3:19 PM To: Helmuth Ramirez Cc: Aaron Hathaway; rt-users@lists.bestpractical.com; [EMAIL PROTECTED] Subject: Re: [rt-users] 3.8.1 corrupting attachments Perhaps the script itself is poorly named, but the instructions state that the 4.0 mysql upgrade script must be run if you are upgrading as it changes the DB schema. It's not a script only for those running 4.x.x versions of mysql, it's for everyone that's upgrading. James Moseley Helmuth Ramirez [EMAIL PROTECTED] ompupay.com To Sent by: Aaron Hathaway rt-users-bounces@ [EMAIL PROTECTED] lists.bestpractic cc al.comrt-users@lists.bestpractical.com Subject Re: [rt-users] 3.8.1 corrupting 08/21/2008 05:09 attachments PM Oh, then I don't have a good answer for you. Sorry L Maybe the list can provide some insight. From: Aaron Hathaway [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 6:01 PM To: Helmuth Ramirez Subject: RE: [rt-users] 3.8.1 corrupting attachments I'm running MySQL 5.0.18, with the default latin1 character set—as I was with 3.6.x. --Aaron From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 2:51 PM To: Aaron Hathaway; rt-users@lists.bestpractical.com Subject: RE: [rt-users] 3.8.1 corrupting attachments Aaron, This happened to me when I didn't do the 4.0 to 4.1 MySQL update. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aaron Hathaway Sent: Thursday, August 21, 2008 5:35 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] 3.8.1 corrupting attachments Is anyone else seeing problems with corrupted attachments in 3.8.x? From what I can tell, 8-bit characters are getting stripped or altered in mime attachments, corrupting the data. Attached are two PDFs, the original PDF (original.pdf) and the post-RT PDF (post-rt.pdf). The latter appears to be blank after RT receives it. I'm also seeing corruption of MS Office documents, so this may extend to all binary attachments. I'm happy to submit a bug report if others are experiencing this as well. Cheers
Re: [rt-users] 3.8.1 corrupting attachments
May be there were some errors or the script generated incorrect queries, then we sure want to see queries the script generates. On Fri, Aug 22, 2008 at 7:18 PM, Ruslan Zakirov [EMAIL PROTECTED] wrote: You have not applied correctly SQL queries generated by etc/upgrade/schema.mysql-4.0-4.1.pl and described in UPGRADING.mysql On Fri, Aug 22, 2008 at 7:11 PM, Aaron Hathaway [EMAIL PROTECTED] wrote: Ruslan, Here's the output: | Table | Create Table | Attachments | CREATE TABLE `Attachments` ( `id` int(11) NOT NULL auto_increment, `TransactionId` int(11) NOT NULL, `Parent` int(11) NOT NULL default '0', `MessageId` varchar(160) default NULL, `Subject` varchar(255) default NULL, `Filename` varchar(255) default NULL, `ContentType` varchar(80) default NULL, `ContentEncoding` varchar(80) default NULL, `Content` longtext, `Headers` longtext, `Creator` int(11) NOT NULL default '0', `Created` datetime default NULL, PRIMARY KEY (`id`), KEY `Attachments2` (`TransactionId`), KEY `Attachments3` (`Parent`,`TransactionId`) ) ENGINE=InnoDB DEFAULT CHARSET=latin1 | I do see differences between the above and output from a fresh install of 3.8.1. What's the best way to rectify this? Regards, Aaron Ruslan Zakirov wrote: Shouldn't at this point, but there is a chance that later we'll have an upgrade for some 3.8.x version that wouldn't work correct if your DB is not changed using the script. Could you please send us output of SHOW CREATE TABLE Attachments; SQL command? On Fri, Aug 22, 2008 at 3:38 AM, Aaron Hathaway [EMAIL PROTECTED] wrote: Helmuth, I ran the script after updating from 3.8.0 to 3.8.1. Would that make a difference? Thanks, Aaron From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 3:32 PM To: Aaron Hathaway; [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] 3.8.1 corrupting attachments Did you upgrade the db to 3.8.0, run the script, then update to 3.8.1? - Original Message - From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: [EMAIL PROTECTED] [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thu Aug 21 17:27:16 2008 Subject: Re: [rt-users] 3.8.1 corrupting attachments James, Thanks for that tip--I missed that initially. However, even after running that script against my DB, I'm still seeing the same attachment corruption. Regards, Aaron Hathaway -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 3:19 PM To: Helmuth Ramirez Cc: Aaron Hathaway; rt-users@lists.bestpractical.com; [EMAIL PROTECTED] Subject: Re: [rt-users] 3.8.1 corrupting attachments Perhaps the script itself is poorly named, but the instructions state that the 4.0 mysql upgrade script must be run if you are upgrading as it changes the DB schema. It's not a script only for those running 4.x.x versions of mysql, it's for everyone that's upgrading. James Moseley Helmuth Ramirez [EMAIL PROTECTED] ompupay.com To Sent by: Aaron Hathaway rt-users-bounces@ [EMAIL PROTECTED] lists.bestpractic cc al.comrt-users@lists.bestpractical.com Subject Re: [rt-users] 3.8.1 corrupting 08/21/2008 05:09 attachments PM Oh, then I don't have a good answer for you. Sorry L Maybe the list can provide some insight. From: Aaron Hathaway [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 6:01 PM To: Helmuth Ramirez Subject: RE: [rt-users] 3.8.1 corrupting attachments I'm running MySQL 5.0.18, with the default latin1 character set—as I was with 3.6.x. --Aaron From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 2:51 PM To: Aaron Hathaway; rt-users@lists.bestpractical.com Subject: RE: [rt-users] 3.8.1 corrupting attachments Aaron, This happened to me when I didn't do the 4.0 to 4.1 MySQL update. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aaron Hathaway Sent: Thursday, August 21, 2008 5:35 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] 3.8.1 corrupting attachments Is anyone else seeing problems with corrupted attachments in 3.8.x? From what I can tell, 8-bit characters are getting stripped or altered in mime attachments, corrupting the data. Attached are two PDFs, the original PDF (original.pdf) and the post-RT PDF (post-rt.pdf). The latter appears to be blank after RT receives it. I'm
Re: [rt-users] 3.8.1 issues, not displaying page
andrew fay wrote: Hi, got rt 3.8.1 up and running with an upgraded DB that i restored and upgraded from 3.6.4 when i click through the links i can only get a couple of links through before they all start displaying blank pages, Any ideas on this? it happens if i view RT from the localhost or any other machine, Thanks, Andy Hi Andy, if you're using MySQL, then modify your RT database like this: mysql ALTER TABLE sessions CHANGE a_session a_session LONGBLOB; David ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.8.1 corrupting attachments
Ruslan, Both you and Helmuth had the right answer for me--I apparently had documentation-blindness. I was mistaking the script's standard out for MySQL activity. Sorry about the goose chase. Now that the script output is *properly* applied to my DB binary attachments are again working as expected. Thanks so much for everyone's help. Regards, Aaron Hathaway -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ruslan Zakirov Sent: Friday, August 22, 2008 8:18 AM To: Aaron Hathaway Cc: rt-users@lists.bestpractical.com; Helmuth Ramirez Subject: Re: [rt-users] 3.8.1 corrupting attachments You have not applied correctly SQL queries generated by etc/upgrade/schema.mysql-4.0-4.1.pl and described in UPGRADING.mysql On Fri, Aug 22, 2008 at 7:11 PM, Aaron Hathaway [EMAIL PROTECTED] wrote: Ruslan, Here's the output: | Table | Create Table | Attachments | CREATE TABLE `Attachments` ( `id` int(11) NOT NULL auto_increment, `TransactionId` int(11) NOT NULL, `Parent` int(11) NOT NULL default '0', `MessageId` varchar(160) default NULL, `Subject` varchar(255) default NULL, `Filename` varchar(255) default NULL, `ContentType` varchar(80) default NULL, `ContentEncoding` varchar(80) default NULL, `Content` longtext, `Headers` longtext, `Creator` int(11) NOT NULL default '0', `Created` datetime default NULL, PRIMARY KEY (`id`), KEY `Attachments2` (`TransactionId`), KEY `Attachments3` (`Parent`,`TransactionId`) ) ENGINE=InnoDB DEFAULT CHARSET=latin1 | I do see differences between the above and output from a fresh install of 3.8.1. What's the best way to rectify this? Regards, Aaron Ruslan Zakirov wrote: Shouldn't at this point, but there is a chance that later we'll have an upgrade for some 3.8.x version that wouldn't work correct if your DB is not changed using the script. Could you please send us output of SHOW CREATE TABLE Attachments; SQL command? On Fri, Aug 22, 2008 at 3:38 AM, Aaron Hathaway [EMAIL PROTECTED] wrote: Helmuth, I ran the script after updating from 3.8.0 to 3.8.1. Would that make a difference? Thanks, Aaron From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 3:32 PM To: Aaron Hathaway; [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] 3.8.1 corrupting attachments Did you upgrade the db to 3.8.0, run the script, then update to 3.8.1? - Original Message - From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: [EMAIL PROTECTED] [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thu Aug 21 17:27:16 2008 Subject: Re: [rt-users] 3.8.1 corrupting attachments James, Thanks for that tip--I missed that initially. However, even after running that script against my DB, I'm still seeing the same attachment corruption. Regards, Aaron Hathaway -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 3:19 PM To: Helmuth Ramirez Cc: Aaron Hathaway; rt-users@lists.bestpractical.com; [EMAIL PROTECTED] Subject: Re: [rt-users] 3.8.1 corrupting attachments Perhaps the script itself is poorly named, but the instructions state that the 4.0 mysql upgrade script must be run if you are upgrading as it changes the DB schema. It's not a script only for those running 4.x.x versions of mysql, it's for everyone that's upgrading. James Moseley Helmuth Ramirez [EMAIL PROTECTED] ompupay.com To Sent by: Aaron Hathaway rt-users-bounces@ [EMAIL PROTECTED] lists.bestpractic cc al.comrt-users@lists.bestpractical.com Subject Re: [rt-users] 3.8.1 corrupting 08/21/2008 05:09 attachments PM Oh, then I don't have a good answer for you. Sorry L Maybe the list can provide some insight. From: Aaron Hathaway [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 6:01 PM To: Helmuth Ramirez Subject: RE: [rt-users] 3.8.1 corrupting attachments I'm running MySQL 5.0.18, with the default latin1 character set—as I was with 3.6.x. --Aaron From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 2:51 PM To: Aaron Hathaway; rt-users@lists.bestpractical.com Subject: RE: [rt-users] 3.8.1 corrupting attachments Aaron, This happened to me when I didn't do the 4.0 to 4.1 MySQL update. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aaron Hathaway Sent: Thursday, August 21, 2008 5:35 PM To: rt-users
[rt-users] 3.8.1 corrupting attachments
Is anyone else seeing problems with corrupted attachments in 3.8.x? From what I can tell, 8-bit characters are getting stripped or altered in mime attachments, corrupting the data. Attached are two PDFs, the original PDF (original.pdf) and the post-RT PDF (post-rt.pdf). The latter appears to be blank after RT receives it. I'm also seeing corruption of MS Office documents, so this may extend to all binary attachments. I'm happy to submit a bug report if others are experiencing this as well. Cheers, Aaron Hathaway original.pdf Description: original.pdf post-rt.pdf Description: post-rt.pdf ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.8.1 corrupting attachments
Aaron, This happened to me when I didn't do the 4.0 to 4.1 MySQL update. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aaron Hathaway Sent: Thursday, August 21, 2008 5:35 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] 3.8.1 corrupting attachments Is anyone else seeing problems with corrupted attachments in 3.8.x? From what I can tell, 8-bit characters are getting stripped or altered in mime attachments, corrupting the data. Attached are two PDFs, the original PDF (original.pdf) and the post-RT PDF (post-rt.pdf). The latter appears to be blank after RT receives it. I'm also seeing corruption of MS Office documents, so this may extend to all binary attachments. I'm happy to submit a bug report if others are experiencing this as well. Cheers, Aaron Hathaway ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.8.1 corrupting attachments
Oh, then I don't have a good answer for you. Sorry L Maybe the list can provide some insight. From: Aaron Hathaway [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 6:01 PM To: Helmuth Ramirez Subject: RE: [rt-users] 3.8.1 corrupting attachments I'm running MySQL 5.0.18, with the default latin1 character set-as I was with 3.6.x. --Aaron From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 2:51 PM To: Aaron Hathaway; rt-users@lists.bestpractical.com Subject: RE: [rt-users] 3.8.1 corrupting attachments Aaron, This happened to me when I didn't do the 4.0 to 4.1 MySQL update. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aaron Hathaway Sent: Thursday, August 21, 2008 5:35 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] 3.8.1 corrupting attachments Is anyone else seeing problems with corrupted attachments in 3.8.x? From what I can tell, 8-bit characters are getting stripped or altered in mime attachments, corrupting the data. Attached are two PDFs, the original PDF (original.pdf) and the post-RT PDF (post-rt.pdf). The latter appears to be blank after RT receives it. I'm also seeing corruption of MS Office documents, so this may extend to all binary attachments. I'm happy to submit a bug report if others are experiencing this as well. Cheers, Aaron Hathaway ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.8.1 corrupting attachments
I'm running MySQL 5.0.18, with the default latin1 character set-as I was with 3.6.x. --Aaron From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 2:51 PM To: Aaron Hathaway; rt-users@lists.bestpractical.com Subject: RE: [rt-users] 3.8.1 corrupting attachments Aaron, This happened to me when I didn't do the 4.0 to 4.1 MySQL update. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aaron Hathaway Sent: Thursday, August 21, 2008 5:35 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] 3.8.1 corrupting attachments Is anyone else seeing problems with corrupted attachments in 3.8.x? From what I can tell, 8-bit characters are getting stripped or altered in mime attachments, corrupting the data. Attached are two PDFs, the original PDF (original.pdf) and the post-RT PDF (post-rt.pdf). The latter appears to be blank after RT receives it. I'm also seeing corruption of MS Office documents, so this may extend to all binary attachments. I'm happy to submit a bug report if others are experiencing this as well. Cheers, Aaron Hathaway ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.8.1 corrupting attachments
Perhaps the script itself is poorly named, but the instructions state that the 4.0 mysql upgrade script must be run if you are upgrading as it changes the DB schema. It's not a script only for those running 4.x.x versions of mysql, it's for everyone that's upgrading. James Moseley Helmuth Ramirez [EMAIL PROTECTED] ompupay.com To Sent by: Aaron Hathaway rt-users-bounces@ [EMAIL PROTECTED] lists.bestpractic cc al.comrt-users@lists.bestpractical.com Subject Re: [rt-users] 3.8.1 corrupting 08/21/2008 05:09 attachments PM Oh, then I don’t have a good answer for you. Sorry L Maybe the list can provide some insight. From: Aaron Hathaway [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 6:01 PM To: Helmuth Ramirez Subject: RE: [rt-users] 3.8.1 corrupting attachments I’m running MySQL 5.0.18, with the default latin1 character set—as I was with 3.6.x. --Aaron From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 2:51 PM To: Aaron Hathaway; rt-users@lists.bestpractical.com Subject: RE: [rt-users] 3.8.1 corrupting attachments Aaron, This happened to me when I didn’t do the 4.0 to 4.1 MySQL update. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aaron Hathaway Sent: Thursday, August 21, 2008 5:35 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] 3.8.1 corrupting attachments Is anyone else seeing problems with corrupted attachments in 3.8.x? From what I can tell, 8-bit characters are getting stripped or altered in mime attachments, corrupting the data. Attached are two PDFs, the original PDF (original.pdf) and the post-RT PDF (post-rt.pdf). The latter appears to be blank after RT receives it. I’m also seeing corruption of MS Office documents, so this may extend to all binary attachments. I’m happy to submit a bug report if others are experiencing this as well. Cheers, Aaron Hathaway___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.8.1 corrupting attachments
James, Thanks for that tip--I missed that initially. However, even after running that script against my DB, I'm still seeing the same attachment corruption. Regards, Aaron Hathaway -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 3:19 PM To: Helmuth Ramirez Cc: Aaron Hathaway; rt-users@lists.bestpractical.com; [EMAIL PROTECTED] Subject: Re: [rt-users] 3.8.1 corrupting attachments Perhaps the script itself is poorly named, but the instructions state that the 4.0 mysql upgrade script must be run if you are upgrading as it changes the DB schema. It's not a script only for those running 4.x.x versions of mysql, it's for everyone that's upgrading. James Moseley Helmuth Ramirez [EMAIL PROTECTED] ompupay.com To Sent by: Aaron Hathaway rt-users-bounces@ [EMAIL PROTECTED] lists.bestpractic cc al.comrt-users@lists.bestpractical.com Subject Re: [rt-users] 3.8.1 corrupting 08/21/2008 05:09 attachments PM Oh, then I don’t have a good answer for you. Sorry L Maybe the list can provide some insight. From: Aaron Hathaway [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 6:01 PM To: Helmuth Ramirez Subject: RE: [rt-users] 3.8.1 corrupting attachments I’m running MySQL 5.0.18, with the default latin1 character set—as I was with 3.6.x. --Aaron From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 2:51 PM To: Aaron Hathaway; rt-users@lists.bestpractical.com Subject: RE: [rt-users] 3.8.1 corrupting attachments Aaron, This happened to me when I didn’t do the 4.0 to 4.1 MySQL update. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aaron Hathaway Sent: Thursday, August 21, 2008 5:35 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] 3.8.1 corrupting attachments Is anyone else seeing problems with corrupted attachments in 3.8.x? From what I can tell, 8-bit characters are getting stripped or altered in mime attachments, corrupting the data. Attached are two PDFs, the original PDF (original.pdf) and the post-RT PDF (post-rt.pdf). The latter appears to be blank after RT receives it. I’m also seeing corruption of MS Office documents, so this may extend to all binary attachments. I’m happy to submit a bug report if others are experiencing this as well. Cheers, Aaron Hathaway___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.8.1 corrupting attachments
Did you upgrade the db to 3.8.0, run the script, then update to 3.8.1? - Original Message - From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: [EMAIL PROTECTED] [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thu Aug 21 17:27:16 2008 Subject: Re: [rt-users] 3.8.1 corrupting attachments James, Thanks for that tip--I missed that initially. However, even after running that script against my DB, I'm still seeing the same attachment corruption. Regards, Aaron Hathaway -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 3:19 PM To: Helmuth Ramirez Cc: Aaron Hathaway; rt-users@lists.bestpractical.com; [EMAIL PROTECTED] Subject: Re: [rt-users] 3.8.1 corrupting attachments Perhaps the script itself is poorly named, but the instructions state that the 4.0 mysql upgrade script must be run if you are upgrading as it changes the DB schema. It's not a script only for those running 4.x.x versions of mysql, it's for everyone that's upgrading. James Moseley Helmuth Ramirez [EMAIL PROTECTED] ompupay.com To Sent by: Aaron Hathaway rt-users-bounces@ [EMAIL PROTECTED] lists.bestpractic cc al.comrt-users@lists.bestpractical.com Subject Re: [rt-users] 3.8.1 corrupting 08/21/2008 05:09 attachments PM Oh, then I don’t have a good answer for you. Sorry L Maybe the list can provide some insight. From: Aaron Hathaway [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 6:01 PM To: Helmuth Ramirez Subject: RE: [rt-users] 3.8.1 corrupting attachments I’m running MySQL 5.0.18, with the default latin1 character set—as I was with 3.6.x. --Aaron From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 2:51 PM To: Aaron Hathaway; rt-users@lists.bestpractical.com Subject: RE: [rt-users] 3.8.1 corrupting attachments Aaron, This happened to me when I didn’t do the 4.0 to 4.1 MySQL update. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aaron Hathaway Sent: Thursday, August 21, 2008 5:35 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] 3.8.1 corrupting attachments Is anyone else seeing problems with corrupted attachments in 3.8.x? From what I can tell, 8-bit characters are getting stripped or altered in mime attachments, corrupting the data. Attached are two PDFs, the original PDF (original.pdf) and the post-RT PDF (post-rt.pdf). The latter appears to be blank after RT receives it. I’m also seeing corruption of MS Office documents, so this may extend to all binary attachments. I’m happy to submit a bug report if others are experiencing this as well. Cheers, Aaron Hathaway___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.8.1 corrupting attachments
Helmuth, I ran the script after updating from 3.8.0 to 3.8.1. Would that make a difference? Thanks, Aaron From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 3:32 PM To: Aaron Hathaway; [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] 3.8.1 corrupting attachments Did you upgrade the db to 3.8.0, run the script, then update to 3.8.1? - Original Message - From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: [EMAIL PROTECTED] [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thu Aug 21 17:27:16 2008 Subject: Re: [rt-users] 3.8.1 corrupting attachments James, Thanks for that tip--I missed that initially. However, even after running that script against my DB, I'm still seeing the same attachment corruption. Regards, Aaron Hathaway -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 3:19 PM To: Helmuth Ramirez Cc: Aaron Hathaway; rt-users@lists.bestpractical.com; [EMAIL PROTECTED] Subject: Re: [rt-users] 3.8.1 corrupting attachments Perhaps the script itself is poorly named, but the instructions state that the 4.0 mysql upgrade script must be run if you are upgrading as it changes the DB schema. It's not a script only for those running 4.x.x versions of mysql, it's for everyone that's upgrading. James Moseley Helmuth Ramirez [EMAIL PROTECTED] ompupay.com To Sent by: Aaron Hathaway rt-users-bounces@ [EMAIL PROTECTED] lists.bestpractic cc al.comrt-users@lists.bestpractical.com Subject Re: [rt-users] 3.8.1 corrupting 08/21/2008 05:09 attachments PM Oh, then I don’t have a good answer for you. Sorry L Maybe the list can provide some insight. From: Aaron Hathaway [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 6:01 PM To: Helmuth Ramirez Subject: RE: [rt-users] 3.8.1 corrupting attachments I’m running MySQL 5.0.18, with the default latin1 character set—as I was with 3.6.x. --Aaron From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 2:51 PM To: Aaron Hathaway; rt-users@lists.bestpractical.com Subject: RE: [rt-users] 3.8.1 corrupting attachments Aaron, This happened to me when I didn’t do the 4.0 to 4.1 MySQL update. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aaron Hathaway Sent: Thursday, August 21, 2008 5:35 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] 3.8.1 corrupting attachments Is anyone else seeing problems with corrupted attachments in 3.8.x? From what I can tell, 8-bit characters are getting stripped or altered in mime attachments, corrupting the data. Attached are two PDFs, the original PDF (original.pdf) and the post-RT PDF (post-rt.pdf). The latter appears to be blank after RT receives it. I’m also seeing corruption of MS Office documents, so this may extend to all binary attachments. I’m happy to submit a bug report if others are experiencing this as well. Cheers, Aaron Hathaway___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com
Re: [rt-users] 3.8.1 corrupting attachments
The document says to not upgrade the db to 3.8.1 (stop at 3.8.0) before running the script. I think that may be a factor. If its in the document I'm sure there's a good reason. You can give that a shot. -Original Message- From: Aaron Hathaway [mailto:[EMAIL PROTECTED] Sent: Thu 8/21/2008 7:38 PM To: Helmuth Ramirez; [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] 3.8.1 corrupting attachments Helmuth, I ran the script after updating from 3.8.0 to 3.8.1. Would that make a difference? Thanks, Aaron From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 3:32 PM To: Aaron Hathaway; [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] 3.8.1 corrupting attachments Did you upgrade the db to 3.8.0, run the script, then update to 3.8.1? - Original Message - From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: [EMAIL PROTECTED] [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thu Aug 21 17:27:16 2008 Subject: Re: [rt-users] 3.8.1 corrupting attachments James, Thanks for that tip--I missed that initially. However, even after running that script against my DB, I'm still seeing the same attachment corruption. Regards, Aaron Hathaway -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 3:19 PM To: Helmuth Ramirez Cc: Aaron Hathaway; rt-users@lists.bestpractical.com; [EMAIL PROTECTED] Subject: Re: [rt-users] 3.8.1 corrupting attachments Perhaps the script itself is poorly named, but the instructions state that the 4.0 mysql upgrade script must be run if you are upgrading as it changes the DB schema. It's not a script only for those running 4.x.x versions of mysql, it's for everyone that's upgrading. James Moseley Helmuth Ramirez [EMAIL PROTECTED] ompupay.com To Sent by: Aaron Hathaway rt-users-bounces@ [EMAIL PROTECTED] lists.bestpractic cc al.comrt-users@lists.bestpractical.com Subject Re: [rt-users] 3.8.1 corrupting 08/21/2008 05:09 attachments PM Oh, then I don't have a good answer for you. Sorry L Maybe the list can provide some insight. From: Aaron Hathaway [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 6:01 PM To: Helmuth Ramirez Subject: RE: [rt-users] 3.8.1 corrupting attachments I'm running MySQL 5.0.18, with the default latin1 character set-as I was with 3.6.x. --Aaron From: Helmuth Ramirez [mailto:[EMAIL PROTECTED] Sent: Thursday, August 21, 2008 2:51 PM To: Aaron Hathaway; rt-users@lists.bestpractical.com Subject: RE: [rt-users] 3.8.1 corrupting attachments Aaron, This happened to me when I didn't do the 4.0 to 4.1 MySQL update. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aaron Hathaway Sent: Thursday, August 21, 2008 5:35 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] 3.8.1 corrupting attachments Is anyone else seeing problems with corrupted attachments in 3.8.x? From what I can tell, 8-bit characters are getting stripped or altered in mime attachments, corrupting the data. Attached are two PDFs, the original PDF (original.pdf) and the post-RT PDF (post-rt.pdf). The latter appears to be blank after RT receives it. I'm also seeing corruption of MS Office documents, so this may extend to all binary attachments. I'm happy to submit a bug report if others are experiencing this as well. Cheers, Aaron Hathaway___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.8.1
On Mon, Aug 18, 2008 at 01:28, Tom Lanyon [EMAIL PROTECTED] wrote: There's a pile of bug fixes, as far as I can see; it seems to be only days (if that) away from release, so I'd wait for 3.8.1. 3.8.0 runs great, but yes, you will want to wait for 3.8.1 unless you are desperate. Richard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.8.1
On 18/08/2008, at 5:16 AM, Helmuth Ramirez wrote: So there's a lot of 3.8.1 talk lately. Should I wait to go live on 3.8.1 in lieu of 3.8? Are there that many enhancements/improvements fro 3.8? Cheers Helmuth There's a pile of bug fixes, as far as I can see; it seems to be only days (if that) away from release, so I'd wait for 3.8.1. Cheers, Tom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
