Re: [rt-users] 3.8.7 Upgrade
On Thu, Mar 04, 2010 at 02:28:02PM -0500, Joe Kirby wrote: Joe >We have experienced some issues in 3.8.2 when folks use the Ticket option > from the left hand >menu of Rt at a Glance. >Sometimes it is just pulling too much data and the system hangs. >I was wondering if there is any setup/config option to limit who can use > this feature so we >can limit our exposure to these performance hits. >We have over 220 Privileged users of which just a handful should be able > to use this feature. There isn't, but you can use the callback in Elements/Tabs to trim it out for people who aren't in a group >Lastly, I was hoping to discover that the Display History would ignore any > filtering when a >ticket changed queues as we do not care if a user sees that the ticket > went from a Level 1 >queue to a Level 3 queue. >We do not want to grant them SeeQueue attribute since this would create an > abnormally high >number of Queues that are not really necessary for these users. >An example in the history log is Sun Jan 24 14:00:15 2010 The RT System > itself - Queue changed >from Human Resources (HR) to If you're ok just hiding that it moved, the SkipTransaction callback in the ShowHistory mason component is probably the right place to look. -kevin pgp85x2gSo11K.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] 3.8.7 Upgrade
UMBC has upgraded from 3.8.2 to 3.8.7 in our development environment and so far everything looks great!! We have experienced some issues in 3.8.2 when folks use the Ticket option from the left hand menu of Rt at a Glance. Sometimes it is just pulling too much data and the system hangs. I was wondering if there is any setup/config option to limit who can use this feature so we can limit our exposure to these performance hits. We have over 220 Privileged users of which just a handful should be able to use this feature. Lastly, I was hoping to discover that the Display History would ignore any filtering when a ticket changed queues as we do not care if a user sees that the ticket went from a Level 1 queue to a Level 3 queue. We do not want to grant them SeeQueue attribute since this would create an abnormally high number of Queues that are not really necessary for these users. An example in the history log is Sun Jan 24 14:00:15 2010 The RT System itself - Queue changed from Human Resources (HR) to Lastly I would just like to take a minute and give Jesse, Kevin, and the rest of the BestPractical team a big THANK YOU for this system. You guys do a great job Joe Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/oit Administration 627 Office - 410-455-3020 Email - ki...@umbc.edu ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com