[rt-users] Any webinars that exist showing the articles functionality in RT?
As the subject line says, I'd love to see any recordings of how people utilize the Articles functionality in RT. This was previously RTFM. I am currently running 3.8.10, and am not able to do an upgrade right now. I installed RTFM and fiddled around with it, but I can't really see a fluid use of it, and I'm thinking I'm just simply missing the point... or thinking it should be doing something that it doesn't. Anyway, if anyone knows of a webinar, or demo of that portion of RT, could you point me in the right direction? I have a very hard time web searching for RT related content with the term articles, and well RTFM just brings up what I want to tell people when they submit tickets to RT :P Youtube has a handful of videos that are useful, but none that I've watched so far (I've watched 1/2 of the 24 video playlist that pops up when searching) Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca
Re: [rt-users] Any webinars that exist showing the articles functionality in RT?
On 01/05/2015 09:59 AM, Mike Johnson wrote: I am currently running 3.8.10, and am not able to do an upgrade right now. This is your reminder that 3.8.10 has published security vulnerabilities in it, including SQL injection and arbitrary execution of code. I hope you have, at least, installed the security patches we've released. But upgrading to 3.8.17 (which is still unsupported, but at least has no published vulnerabilities) would be mostly equivalent to doing so. Upgrading within a stable series is meant to be painless. I installed RTFM and fiddled around with it, but I can't really see a fluid use of it, and I'm thinking I'm just simply missing the point... or thinking it should be doing something that it doesn't. Anyway, if anyone knows of a webinar, or demo of that portion of RT, could you point me in the right direction? We don't have any published webinars. However, the documentation in http://docs.bestpractical.com/customizing/articles_introduction.html applies as much to RTFM as it does to Articles. - Alex
Re: [rt-users] Any webinars that exist showing the articles functionality in RT?
I highly recommend attending the RT training seminars! After using RT for over 12 years I finally went to one and loved it, looking forward to another one or perhaps bringing them onsite to do group training at my company. http://bestpractical.com/services/training.html We are just now starting to use the Articles functionality. So far, I only use it for ‘recipes’ on how to do things (e.g. how to add an iSCSI volume to Solaris). This is because (unlike tickets) you can change the text in Articles as the recipe changes (e.g. learn new things to do, commands change slightly with new versions of the OS, etc) - Brent From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Mike Johnson Sent: Monday, January 05, 2015 10:00 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Any webinars that exist showing the articles functionality in RT? As the subject line says, I'd love to see any recordings of how people utilize the Articles functionality in RT. This was previously RTFM. I am currently running 3.8.10, and am not able to do an upgrade right now. I installed RTFM and fiddled around with it, but I can't really see a fluid use of it, and I'm thinking I'm just simply missing the point... or thinking it should be doing something that it doesn't. Anyway, if anyone knows of a webinar, or demo of that portion of RT, could you point me in the right direction? I have a very hard time web searching for RT related content with the term articles, and well RTFM just brings up what I want to tell people when they submit tickets to RT :P Youtube has a handful of videos that are useful, but none that I've watched so far (I've watched 1/2 of the 24 video playlist that pops up when searching) Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.camailto:mike.john...@nosm.ca
