[rt-users] Attachments aren't attaching

2008-01-30 Thread Jared Hanks 
Hello,
 
I'm having some issues trying to attach a .doc attachment that is 4MB.  I have 
the following set in my RT Config:
 
RT::VERSION 3.6.1
RT::MaxAttachmentSize 1000
 
The above setting is 10MB, so I'm not quite sure why it would not be allowed to 
attach.  Is there another place I need to check for attachment size?
 
Any help is greatly appreciated.
 
Thanks,
Jared
 

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Re: [rt-users] Attachments aren't attaching

2008-01-30 Thread Mike Peachey 
It's worth checking your apache config.
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Jared Hanks wrote:
 Hello,
  
 I'm having some issues trying to attach a .doc attachment that is 4MB.  
 I have the following set in my RT Config:
  
 RT::VERSION 3.6.1
 RT::MaxAttachmentSize 1000
  
 The above setting is 10MB, so I'm not quite sure why it would not be 
 allowed to attach.  Is there another place I need to check for 
 attachment size?
  
 Any help is greatly appreciated.
  
 Thanks,
 Jared
  
 
 
 
 Helping your favorite cause is as easy as instant messaging. You IM, we 
 give. Learn more. 
 http://im.live.com/Messenger/IM/Home/?source=text_hotmail_join
 
 
 
 
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Re: [rt-users] Attachments aren't attaching

2008-01-30 Thread Drew Barnes 
check the max_packet_size (or whatever it is) in my.cnf if you are using 
mysql?

Jared Hanks wrote:
 Hello,
  
 I'm having some issues trying to attach a .doc attachment that is 
 4MB.  I have the following set in my RT Config:
  
 RT::VERSION 3.6.1
 RT::MaxAttachmentSize 1000
  
 The above setting is 10MB, so I'm not quite sure why it would not be 
 allowed to attach.  Is there another place I need to check for 
 attachment size?
  
 Any help is greatly appreciated.
  
 Thanks,
 Jared
  


 
 Helping your favorite cause is as easy as instant messaging. You IM, 
 we give. Learn more. 
 http://im.live.com/Messenger/IM/Home/?source=text_hotmail_join
 

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Re: [rt-users] Attachments aren't attaching

2008-01-30 Thread Kenneth Crocker 
Jared,


Is there a limit on the browser you use for WebUI? Do you have any 
limitations using Apache?


Kenn
LBNL

On 1/30/2008 10:04 AM, Jared Hanks wrote:
 Hello,
  
 I'm having some issues trying to attach a .doc attachment that is 4MB.  
 I have the following set in my RT Config:
  
 RT::VERSION 3.6.1
 RT::MaxAttachmentSize 1000
  
 The above setting is 10MB, so I'm not quite sure why it would not be 
 allowed to attach.  Is there another place I need to check for 
 attachment size?
  
 Any help is greatly appreciated.
  
 Thanks,
 Jared
  
 
 
 
 Helping your favorite cause is as easy as instant messaging. You IM, we 
 give. Learn more. 
 http://im.live.com/Messenger/IM/Home/?source=text_hotmail_join
 
 
 
 
 ___
 http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
 
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 Commercial support: [EMAIL PROTECTED]
 
 
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Re: [rt-users] Attachments aren't attaching

2008-01-30 Thread Jared Hanks 
Thanks for the info.  It was actually in the MySql conf file (/etc/my.cnf).  I 
added the following line under the [mysqld] section:
 
max_allowed_packet=10M
 
I was then able to attach a message  1MB.
 



 Date: Wed, 30 Jan 2008 18:38:10 + From: [EMAIL PROTECTED] To: [EMAIL 
 PROTECTED] CC: rt-users@lists.bestpractical.com Subject: Re: [rt-users] 
 Attachments aren't attaching  It's worth checking your apache config. -- 
 Kind Regards,  ___  Mike 
 Peachey, IT Tel: +44 (0) 114 281 2655 Fax: +44 (0) 114 281 2951 Jennic 
 Ltd, Furnival Street, Sheffield, S1 4QT, UK http://www.jennic.com 
 Confidential ___  Jared 
 Hanks wrote:  Hello,I'm having some issues trying to attach a .doc 
 attachment that is 4MB.   I have the following set in my RT Config:
 RT::VERSION 3.6.1  RT::MaxAttachmentSize 1000The above setting 
 is 10MB, so I'm not quite sure why it would not be   allowed to attach. Is 
 there another place I need to check for   attachment size?Any help 
 is greatly appreciated.Thanks,  Jared
   
 Helping your favorite cause is as easy as instant messaging. You IM, we   
 give. Learn more.   
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