[rt-users] Autoreply stopped working
We have recently encountered a situation where auto replies have stopped going out for all queues. The only recent changes have been to the global scrip which sends them. It had been pointed out that when people are listed as Ccs on a ticket they don't get the content of an email. I had modified the scrip to include those people but decided they didn't need the auto reply and only needed the content of the email. I made another scrip to cover this instead. After creating the second scrip I set the first one back to On Create Notify Requestors with Global Template: Autoreply. Since then, nothing goes out. I've verified that it isn't set to Disabled and that the Stage is TransactionCreate. Anyone else ever experience this and know what to do about it? Mathew -- Keep up with me and what I'm up to: http://theillien.blogspot.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Autoreply stopped working
Just in case you might have also cleaned up the template, make sure its first line is blank. Turn on debugging in your logs and stick logger commands into various parts of the scrip so you can see what is going on. At 04:05 AM 3/10/2008, Mathew wrote: We have recently encountered a situation where auto replies have stopped going out for all queues. The only recent changes have been to the global scrip which sends them. It had been pointed out that when people are listed as Ccs on a ticket they don't get the content of an email. I had modified the scrip to include those people but decided they didn't need the auto reply and only needed the content of the email. I made another scrip to cover this instead. After creating the second scrip I set the first one back to On Create Notify Requestors with Global Template: Autoreply. Since then, nothing goes out. I've verified that it isn't set to Disabled and that the Stage is TransactionCreate. Anyone else ever experience this and know what to do about it? Mathew -- Keep up with me and what I'm up to: http://theillien.blogspot.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Autoreply stopped working
Figured it out. The action I had set was Notify Requestors instead of Autoreply to Requestors. Mathew Gene LeDuc wrote: Just in case you might have also cleaned up the template, make sure its first line is blank. Turn on debugging in your logs and stick logger commands into various parts of the scrip so you can see what is going on. At 04:05 AM 3/10/2008, Mathew wrote: We have recently encountered a situation where auto replies have stopped going out for all queues. The only recent changes have been to the global scrip which sends them. It had been pointed out that when people are listed as Ccs on a ticket they don't get the content of an email. I had modified the scrip to include those people but decided they didn't need the auto reply and only needed the content of the email. I made another scrip to cover this instead. After creating the second scrip I set the first one back to On Create Notify Requestors with Global Template: Autoreply. Since then, nothing goes out. I've verified that it isn't set to Disabled and that the Stage is TransactionCreate. Anyone else ever experience this and know what to do about it? Mathew -- Keep up with me and what I'm up to: http://theillien.blogspot.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Keep up with me and what I'm up to: http://theillien.blogspot.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
