[rt-users] Avoid ticket creation if not in the To address

[Narayanaswamy, Nagaraj]

Is there any way in RT where we could avoid ticket creation if the Request 
Tracker is not part of To list. We have emails auto creating tickets from 
some novice users who just CC emails to the Request tracker and most of them 
they are not intended to be tickets, instead in these scenarios we just want to 
fwd the email to another email alias.

Any help would be appreciated.

Re: [rt-users] Avoid ticket creation if not in the To address

[Emmanuel Lacour]

On Mon, Jan 24, 2011 at 09:33:13AM -0500, Narayanaswamy, Nagaraj wrote:
Is there any way in RT where we could avoid ticket creation if the
“Request Tracker” is not part of “To” list. We have emails auto creating
tickets from some novice users who just CC emails to the Request tracker
and most of them they are not intended to be tickets, instead in these
scenarios we just want to fwd the email to another email alias.
 

If you really need this, then I think that the best place to do this is
at the MDA side. That's not too difficult to do with
maildrop/procmail/sieve.