Re: [rt-users] Bad Directory structure in Linux RPM installation of RT 3.4.5
On Tue, 2006-25-07 at 14:48 -0700, Mike Friedman wrote: So, how do I customize RT? That is, what is the scheme I'm supposed to use to cause proper overriding without actually modifying or replacing files from the original RT distribution? You might want to ask on the Fedora list. I think the RT package is in extras, and there is a fedora-extras mailing list - ask there. At any rate, I don't use the packaged solutions. I've heard other people complaining about the way RT is packaged for Fedora, so I've stuck with installing from source - much easier. Good luck, Ranbir -- Kanwar Ranbir Sandhu Linux 2.6.17-1.2141_FC4 i686 GNU/Linux 09:02:27 up 2:32, 2 users, load average: 0.05, 0.15, 0.18 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Bad Directory structure in Linux RPM installation of RT 3.4.5
Mike Friedman wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Tue, 25 Jul 2006 at 16:29 (-0400), Jeff Voskamp wrote: All crucial paths are mentioned in /usr/lib/perl5/vendor_perl/5.8.6/RT.pm starting around line 70. All the perl libraries are anchored at /usr/lib/perl5/vendor_perl/5.8.6/RT Jeff, But my system has several versions of perl in /usr/lib/perl5/vendor_perl. RT is installed in 5.8.7, but the default version (what I get when I enter 'perl -v') is actually 5.8.8. I looked in /usr/lib/perl5/vendor_perl/5.8.8/RT.pm. Several paths are mentioned, but most of them are either empty or don't even exist. For example, /var/lib/rt3 has nothing in it. And /usr/local/etc/rt3 doesn't exist. In fact, when I installed Jesse's BrandedQueues extension, it created /usr/local/lib/rt3/lib/RT/Extension, because /usr/local/lib/rt3 otherwise didn't exist or was empty. So, how do I customize RT? That is, what is the scheme I'm supposed to use to cause proper overriding without actually modifying or replacing files from the original RT distribution? Mike _ Mike FriedmanSystem and Network Security [EMAIL PROTECTED] 2484 Shattuck Avenue 1-510-642-1410 University of California at Berkeley http://socrates.berkeley.edu/~mikef http://security.berkeley.edu _ -BEGIN PGP SIGNATURE- Version: PGP 6.5.8 iQA/AwUBRMaRwK0bf1iNr4mCEQKxlgCg6bDKZO9WtU5xEL2Fgl9xO11UqvEAni2/ l7haEeXo2nBWcKbd83kf7STb =FXit -END PGP SIGNATURE- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html Yeah, definitely don't use the fedora package. It's rather pointless considering how easy it is to install RT via tarball. Plus, with the fedora package 1) you have to wait for them to release a new build with each release and 2) if you have custom code that you need to use you can install from tarball next to the current running version while testing the newer version. -- Mathew Snyder ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Bad Directory structure in Linux RPM installation of RT 3.4.5
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Wed, 2 Aug 2006 at 09:04 (-0400), Kanwar Ranbir Sandhu wrote: At any rate, I don't use the packaged solutions. I've heard other people complaining about the way RT is packaged for Fedora, so I've stuck with installing from source - much easier. Thanks. I think I'll go that route. Mike _ Mike FriedmanSystem and Network Security [EMAIL PROTECTED] 2484 Shattuck Avenue 1-510-642-1410 University of California at Berkeley http://socrates.berkeley.edu/~mikef http://security.berkeley.edu _ -BEGIN PGP SIGNATURE- Version: PGP 6.5.8 iQA/AwUBRNDZ9K0bf1iNr4mCEQKrZwCgti3KCkLKruOd5uaUyxLnyL6P5k4AoKga 9Ds5S8ede12M8XR0SjXUxIAW =4jR6 -END PGP SIGNATURE- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Bad Directory structure in Linux RPM installation of RT 3.4.5
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 I'm new to Linux, so I may be overlooking something obvious. I've been supporting our RT (3.4.2) instance on FreeBSD for several months. Now I'm going to be responsible as well for RT in a Linux environment. A colleague recently set up a Linux Fedora FC5 box and installed RT 3.4.5 via 'yum', out of the box. I'm now trying to configure it and apply a few mods and customizations that I did on my FreeBSD RT 3.4.2. But what I've noticed is that the file structure of the RT web tree is not right! RT was installed into /var/www/rt3. But under that directory, instead of /var, /share, /sbin, /local, /lib, /bin and /etc, all I find is the root web directory, e.g., l, index.html, autohandler, /User, /Tools, /Ticket, /SelfService, /Search, /REST, /NoAuth, /Elements, /Download, /Approvals, /Admin and /Callbacks. So, for one thing, I have no way to apply mods or customizations as there's no /local subdirectory. The person who did the install says he ran it out of the box, using 'yum'. He didn't specify any changes to the install locations. Could someone who is running RT on Linux (especially if it's Fedora) give me at least a hint of what's going on? Meanwhile, I've got RT running, but I'm very limited in what I can do with it as far as customization. I was able to install Jesse's BrandedQueues extension; somehow that install was able to find the top-level location of the RT web stuff. But where is the rest of the RT tree? BTW: the RT config files were installed in /etc/rt3 and I am able to customize RT_SiteConfig.pm. Also, the supplied rt scripts (rt-setup-database, rt-mailgate, rt-dump-database, rt-crontool and rtacct) were installed into /usr/sbin (not under an rt3 directory at all). This RT instance is intended as a prototype and is needed right now by one small set of users. But in the near future I'll be doing a fresh install on a new Linux system, so whatever I can learn from you now could be of great value when I get to start over from scratch. Any help will be appreciated. Thanks. Mike _ Mike FriedmanSystem and Network Security [EMAIL PROTECTED] 2484 Shattuck Avenue 1-510-642-1410 University of California at Berkeley http://socrates.berkeley.edu/~mikef http://security.berkeley.edu _ -BEGIN PGP SIGNATURE- Version: PGP 6.5.8 iQA/AwUBRMZ2tq0bf1iNr4mCEQJIdgCgtxUw3IQLZxcHLfHMK4L71I6tGpsAoOEu EpMBcM91UU5/1nFpDqPkFyxv =jAtO -END PGP SIGNATURE- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] Bad Directory structure in Linux RPM installation of RT 3.4.5
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Tue, 25 Jul 2006 at 16:29 (-0400), Jeff Voskamp wrote: All crucial paths are mentioned in /usr/lib/perl5/vendor_perl/5.8.6/RT.pm starting around line 70. All the perl libraries are anchored at /usr/lib/perl5/vendor_perl/5.8.6/RT Jeff, But my system has several versions of perl in /usr/lib/perl5/vendor_perl. RT is installed in 5.8.7, but the default version (what I get when I enter 'perl -v') is actually 5.8.8. I looked in /usr/lib/perl5/vendor_perl/5.8.8/RT.pm. Several paths are mentioned, but most of them are either empty or don't even exist. For example, /var/lib/rt3 has nothing in it. And /usr/local/etc/rt3 doesn't exist. In fact, when I installed Jesse's BrandedQueues extension, it created /usr/local/lib/rt3/lib/RT/Extension, because /usr/local/lib/rt3 otherwise didn't exist or was empty. So, how do I customize RT? That is, what is the scheme I'm supposed to use to cause proper overriding without actually modifying or replacing files from the original RT distribution? Mike _ Mike FriedmanSystem and Network Security [EMAIL PROTECTED] 2484 Shattuck Avenue 1-510-642-1410 University of California at Berkeley http://socrates.berkeley.edu/~mikef http://security.berkeley.edu _ -BEGIN PGP SIGNATURE- Version: PGP 6.5.8 iQA/AwUBRMaRwK0bf1iNr4mCEQKxlgCg6bDKZO9WtU5xEL2Fgl9xO11UqvEAni2/ l7haEeXo2nBWcKbd83kf7STb =FXit -END PGP SIGNATURE- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
