Re: [rt-users] Change Custom Field layout
On Fri, Sep 17, 2010 at 9:58 AM, Ron Tyro wrote: > Hi, > > If I understand what you are requesting, to display all your custom fields > in a single row, have a look at /html/Tickets/Elements/EditCustomFields Thanks Ron! I was looking for this info earlier too. I just may not have phrased it as well as Kobus. Dennis RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Change Custom Field layout
Hi, If I understand what you are requesting, to display all your custom fields in a single row, have a look at /html/Tickets/Elements/EditCustomFields Thanks, Ron RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Change Custom Field layout
On Fri, Sep 17, 2010 at 12:37:38AM +0100, Kobus Bensch - No Sig wrote: >Can anybody help with this as I dont have a clue of what to do and where > to do it. Some >pointers would be helpful. You quoted my reply, but didn't reply to it. -kevin >On 16/09/2010 18:41, Kevin Falcone wrote: > > On Wed, Sep 15, 2010 at 10:46:40AM +, Kobus Bensch wrote: > > Hello everyone > > I need to change the Custom field layout. I have a few fields which > I can see, but it is all listed in a 2 column display. Some of my > CF's I have changed to be bigger and it is now overlapping on the > right. So ideally I would like just one column, not 2. > > 'Changed' how? > You're going to have to overlay code to make 1 column > > -kevin > > > Can anybody advise as to where I can change this please? > > Thanks > > Kobus > > Best Regards > Kobus Bensch > Fullnet Solutions LTD > > Sent from my BlackBerry(R) wireless device > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! pgpD4zgvjA3IQ.pgp Description: PGP signature RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Change Custom Field layout
Kobus, Well, I've noticed that RT seems to arrange my sequence from left to right top-down. Let's say I have 6 customfields applied to a queue. The CF I have listed first is situated top/left on my screen and the CF listed second is situated top/right, number three on my list is situated 2nd row/left and number 4 is situated 2nd row/right and on and on. that's seems to be the way mine are displayed once I have set the order in Configuration->Queues->TicketCustomFields. Hope this helps. Kenn LBNL On Thu, Sep 16, 2010 at 4:37 PM, Kobus Bensch - No Sig < kben...@fullnet.co.uk> wrote: > Can anybody help with this as I dont have a clue of what to do and where > to do it. Some pointers would be helpful. > > Thanks > > Kobus > > > On 16/09/2010 18:41, Kevin Falcone wrote: > > On Wed, Sep 15, 2010 at 10:46:40AM +, Kobus Bensch wrote: > > Hello everyone > > I need to change the Custom field layout. I have a few fields which > I can see, but it is all listed in a 2 column display. Some of my > CF’s I have changed to be bigger and it is now overlapping on the > right. So ideally I would like just one column, not 2. > > 'Changed' how? > You're going to have to overlay code to make 1 column > > -kevin > > > Can anybody advise as to where I can change this please? > > Thanks > > Kobus > > Best Regards > Kobus Bensch > Fullnet Solutions LTD > > Sent from my BlackBerry® wireless device > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Change Custom Field layout
Can anybody help with this as I dont have a clue of what to do and where to do it. Some pointers would be helpful. Thanks Kobus On 16/09/2010 18:41, Kevin Falcone wrote: On Wed, Sep 15, 2010 at 10:46:40AM +, Kobus Bensch wrote: Hello everyone I need to change the Custom field layout. I have a few fields which I can see, but it is all listed in a 2 column display. Some of my CF's I have changed to be bigger and it is now overlapping on the right. So ideally I would like just one column, not 2. 'Changed' how? You're going to have to overlay code to make 1 column -kevin Can anybody advise as to where I can change this please? Thanks Kobus Best Regards Kobus Bensch Fullnet Solutions LTD Sent from my BlackBerry® wireless device RT Training in Washington DC, USA on Oct 25& 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25& 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Change Custom Field layout
On Wed, Sep 15, 2010 at 10:46:40AM +, Kobus Bensch wrote: > Hello everyone > > I need to change the Custom field layout. I have a few fields which > I can see, but it is all listed in a 2 column display. Some of my > CF’s I have changed to be bigger and it is now overlapping on the > right. So ideally I would like just one column, not 2. 'Changed' how? You're going to have to overlay code to make 1 column -kevin > Can anybody advise as to where I can change this please? > > Thanks > > Kobus > > Best Regards > Kobus Bensch > Fullnet Solutions LTD > > Sent from my BlackBerry® wireless device > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! pgp9KaYTryewQ.pgp Description: PGP signature RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Change Custom Field layout
Hello, Have the same problem, i just can set the order of custom fields in Menu>Configuration>Queue>CF The problem is you can only move up/down the fields. I think, there is only an away, we need to overlay some classes, see Chapter 10 (RT essentials), probably need to change some code in CSS But perhaps it exist an extention to install that features. Best regards. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kobus Bensch Sent: Thursday, September 16, 2010 10:55 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Change Custom Field layout Can anybody assist me with changing the layout of CFs when attached to a ticket please Best Regards Kobus Bensch Fullnet Solutions LTD Sent from my BlackBerry® wireless device -Original Message- From: "Kobus Bensch" Sender: rt-users-boun...@lists.bestpractical.com Date: Wed, 15 Sep 2010 10:46:40 To: Reply-To: kben...@fullnet.co.uk Subject: [rt-users] Change Custom Field layout Hello everyone I need to change the Custom field layout. I have a few fields which I can see, but it is all listed in a 2 column display. Some of my CF's I have changed to be bigger and it is now overlapping on the right. So ideally I would like just one column, not 2. Can anybody advise as to where I can change this please? Thanks Kobus Best Regards Kobus Bensch Fullnet Solutions LTD Sent from my BlackBerry® wireless device RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Change Custom Field layout
Can anybody assist me with changing the layout of CFs when attached to a ticket please Best Regards Kobus Bensch Fullnet Solutions LTD Sent from my BlackBerry® wireless device -Original Message- From: "Kobus Bensch" Sender: rt-users-boun...@lists.bestpractical.com Date: Wed, 15 Sep 2010 10:46:40 To: Reply-To: kben...@fullnet.co.uk Subject: [rt-users] Change Custom Field layout Hello everyone I need to change the Custom field layout. I have a few fields which I can see, but it is all listed in a 2 column display. Some of my CF’s I have changed to be bigger and it is now overlapping on the right. So ideally I would like just one column, not 2. Can anybody advise as to where I can change this please? Thanks Kobus Best Regards Kobus Bensch Fullnet Solutions LTD Sent from my BlackBerry® wireless device RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] Change Custom Field layout
Hello everyone I need to change the Custom field layout. I have a few fields which I can see, but it is all listed in a 2 column display. Some of my CF’s I have changed to be bigger and it is now overlapping on the right. So ideally I would like just one column, not 2. Can anybody advise as to where I can change this please? Thanks Kobus Best Regards Kobus Bensch Fullnet Solutions LTD Sent from my BlackBerry® wireless device RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
