Re: [rt-users] Concatenate two LDAP fields into one RT field

2010-09-15 Thread Kevin Falcone 
On Mon, Sep 13, 2010 at 03:35:55PM -0500, Max McGrath wrote:
Hi All -
In a bit of a bind here. External authentication is working fine -- we are 
 a Novell shop.
Right now we have the givenName field which holds a users first name, and 
 the sn field which
holds the users last name. RT has the RealName field which I would like to 
 populate with both
givenName and sn so I can have the users full name.
Right now we basically have the LDAP uid (first initial last name) field 
 populating a lot of
the RT fields...so, we don't really know the first name of users -- which 
 kind of sucks.

Unfortunately, this is not a feature.  I support it in
RT-Extension-LDAPImport, but it is kind of evil and I'm not sure I
would want to port it.

-kevin

Here is the code from my RT_SiteConfig.pm:
'attr_match_list' = [ 'Name',
'EmailAddress',
'RealName',
],
# The mapping of RT attributes on to LDAP attributes
'attr_map' = { 'Name' = 'uid',
'RealName' = 'uid',
'ExternalAuthId' = 'uid',
'Gecos' = 'uid',
'NickName' = 'carthageNameID',
}
Is there anything within the RT_SiteConfig file I could do to get a First 
 Name Last Name
population in the RealName field?
Thanks!
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
[1]mmcgr...@carthage.edu
 
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[rt-users] Concatenate two LDAP fields into one RT field

2010-09-13 Thread Max McGrath 
Hi All -

In a bit of a bind here.  External authentication is working fine -- we are
a Novell shop.  Right now we have the givenName field which holds a users
first name, and the sn field which holds the users last name.  RT has the
RealName field which I would like to populate with both givenName and sn so
I can have the users full name.

Right now we basically have the LDAP uid (first initial last name) field
populating a lot of the RT fields...so, we don't really know the first name
of users -- which kind of sucks.

Here is the code from my RT_SiteConfig.pm:

'attr_match_list'   = ['Name',
'EmailAddress',
'RealName',
   ],
# The mapping of RT attributes on to LDAP attributes
'attr_map'  =  {   'Name' = 'uid',
  'RealName' = 'uid',
  'ExternalAuthId' = 'uid',
  'Gecos' = 'uid',
  'NickName' = 'carthageNameID',
}

Is there anything within the RT_SiteConfig file I could do to get a First
Name Last Name population in the RealName field?

Thanks!
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu

RT Training in Washington DC, USA on Oct 25  26 2010
Last one this year -- Learn how to get the most out of RT!