Re: [rt-users] Error on including RTFM Article in Answer to Ticket
I'd like to bring up this apparently old one, because someone got me on the right track, although he isn't on this list. So i'll share, what he said, and finally got me out of this mess: Wanted to let you know I found what your problem is in your RTFM article attachment. I was having the same issue and finally saw our problem based on yours. The issue is something to do with the way it parses the organization name in your RT_SiteConfig.pm if there is a space in that name RTFM doesn't know how to handle it. Yours apparently ends in IT, mine ended in Inc. I just changed my organization name to not have spaces and it worked like a charm. It would be good if you go ahead and respond to your initial rt-users post with the solution so anyone else who experiences the problem can find the solution. I would but I've never joined the list. Hope this helps you as it did me. In fact, this was indeed the problem, so now it works and perhaps you'll find this, if you run in this problem. Best w_e who else wrote: Hi there, after reading the chapter about custom fields in RT Essentials i thought, setting rights on the custom field, like this: everybody show custom field privileged show custom field privileged edit custom field could do the trick, but no way, the error won't go away.:-( Best w_e who else wrote: Hi all, am a newbie with RT and RTFM, but got it up and running for two days now. I figured out a lot of things myself, and besides buying RT Essentials, which will amazon will ship today, and checking out various options in RT, i got a weird Errormessage, where neither Uncle Google finds anything nor Auntie Searchbutton here in the list archives. So, the error message is: Can't call method Id on an undefined value at /opt/rt3/local/plugins/RT-FM/lib/RT/URI/fsck_com_rtfm.pm line 133. What happened before: I configured RTFM, created two classes and a bunch of topics, as well as a wikitext entry user defined field, to be able to enter the long version of the summary. Then i entered some articles to check out the article integration in RT I opened a new ticket and clicked on answer. Then i selected an Entry of RTFM to be included in the answer. Which was shown in the text editor after i made changes to another field and hit the Enterkey. I selected the entry by popuplist, by entering the article number i got the same errormessage Then i clicked on the Update Button and was presented with the error message above. I don't claim that my workflow is correct :-), but i was wondering about this error message. Since no search yielded in any information i hope someone here has an idea about this. RT 3.8.2 (and RTFM 2.4.2 i think it is, latest version) is running on Apache/2.2.3 (Debian) PHP/5.2.0-8+etch13 mod_ssl/2.2.3 OpenSSL/0.9.8c mod_perl/2.0.2 Perl/v5.8.8 My apache error.log says something like this: [warning]: Could not determine a URI scheme for IT/article/3 (/opt/rt3/bin/../lib/RT/URI.pm:139) (in fact i wanted to include article #3 in the email) Everything else is seems to run smooth enough, no hiccups whatsoever, currently :-) It might be a configuration issue, but i haven't any clue, where to check this out. So, if you got a chance to let me know, where i will have to dig deeper into, i'd be glad. I wouldn't mind a pointer how to fix this either. Thank you for your time. Best w_e -- View this message in context: http://www.nabble.com/Error-on-including-RTFM-Article-in-Answer-to-Ticket-tp22247095p23197445.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Error on including RTFM Article in Answer to Ticket
On Apr 23, 2009, at 12:21 PM, who else wrote: I'd like to bring up this apparently old one, because someone got me on the right track, although he isn't on this list. So i'll share, what he said, and finally got me out of this mess: Wanted to let you know I found what your problem is in your RTFM article attachment. I was having the same issue and finally saw our problem based on yours. The issue is something to do with the way it parses the organization name in your RT_SiteConfig.pm if there is a space in that name RTFM doesn't know how to handle it. Yours apparently ends in IT, mine ended in Inc. I just changed my organization name to not have spaces and it worked like a charm. It would be good if you go ahead and respond to your initial rt-users post with the solution so anyone else who experiences the problem can find the solution. I would but I've never joined the list. Hope this helps you as it did me. I will note that the docs for Organization say: You should set this to your organization's DNS domain Which presumably doesn't have a space in it. I've bounced your email into the bugtracker because we may want to either handle this case or warn in the logs if Organization looks invalid. -kevin In fact, this was indeed the problem, so now it works and perhaps you'll find this, if you run in this problem. Best w_e who else wrote: Hi there, after reading the chapter about custom fields in RT Essentials i thought, setting rights on the custom field, like this: everybody show custom field privileged show custom field privileged edit custom field could do the trick, but no way, the error won't go away.:-( Best w_e who else wrote: Hi all, am a newbie with RT and RTFM, but got it up and running for two days now. I figured out a lot of things myself, and besides buying RT Essentials, which will amazon will ship today, and checking out various options in RT, i got a weird Errormessage, where neither Uncle Google finds anything nor Auntie Searchbutton here in the list archives. So, the error message is: Can't call method Id on an undefined value at /opt/rt3/local/plugins/RT-FM/lib/RT/URI/fsck_com_rtfm.pm line 133. What happened before: I configured RTFM, created two classes and a bunch of topics, as well as a wikitext entry user defined field, to be able to enter the long version of the summary. Then i entered some articles to check out the article integration in RT I opened a new ticket and clicked on answer. Then i selected an Entry of RTFM to be included in the answer. Which was shown in the text editor after i made changes to another field and hit the Enterkey. I selected the entry by popuplist, by entering the article number i got the same errormessage Then i clicked on the Update Button and was presented with the error message above. I don't claim that my workflow is correct :-), but i was wondering about this error message. Since no search yielded in any information i hope someone here has an idea about this. RT 3.8.2 (and RTFM 2.4.2 i think it is, latest version) is running on Apache/2.2.3 (Debian) PHP/5.2.0-8+etch13 mod_ssl/2.2.3 OpenSSL/ 0.9.8c mod_perl/2.0.2 Perl/v5.8.8 My apache error.log says something like this: [warning]: Could not determine a URI scheme for IT/article/3 (/opt/rt3/bin/../lib/RT/URI.pm:139) (in fact i wanted to include article #3 in the email) Everything else is seems to run smooth enough, no hiccups whatsoever, currently :-) It might be a configuration issue, but i haven't any clue, where to check this out. So, if you got a chance to let me know, where i will have to dig deeper into, i'd be glad. I wouldn't mind a pointer how to fix this either. Thank you for your time. Best w_e -- View this message in context: http://www.nabble.com/Error-on-including-RTFM-Article-in-Answer-to-Ticket-tp22247095p23197445.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Error on including RTFM Article in Answer to Ticket
Hi there, after reading the chapter about custom fields in RT Essentials i thought, setting rights on the custom field, like this: everybody show custom field privileged show custom field privileged edit custom field could do the trick, but no way, the error won't go away.:-( Best w_e who else wrote: Hi all, am a newbie with RT and RTFM, but got it up and running for two days now. I figured out a lot of things myself, and besides buying RT Essentials, which will amazon will ship today, and checking out various options in RT, i got a weird Errormessage, where neither Uncle Google finds anything nor Auntie Searchbutton here in the list archives. So, the error message is: Can't call method Id on an undefined value at /opt/rt3/local/plugins/RT-FM/lib/RT/URI/fsck_com_rtfm.pm line 133. What happened before: I configured RTFM, created two classes and a bunch of topics, as well as a wikitext entry user defined field, to be able to enter the long version of the summary. Then i entered some articles to check out the article integration in RT I opened a new ticket and clicked on answer. Then i selected an Entry of RTFM to be included in the answer. Which was shown in the text editor after i made changes to another field and hit the Enterkey. I selected the entry by popuplist, by entering the article number i got the same errormessage Then i clicked on the Update Button and was presented with the error message above. I don't claim that my workflow is correct :-), but i was wondering about this error message. Since no search yielded in any information i hope someone here has an idea about this. RT 3.8.2 (and RTFM 2.4.2 i think it is, latest version) is running on Apache/2.2.3 (Debian) PHP/5.2.0-8+etch13 mod_ssl/2.2.3 OpenSSL/0.9.8c mod_perl/2.0.2 Perl/v5.8.8 My apache error.log says something like this: [warning]: Could not determine a URI scheme for IT/article/3 (/opt/rt3/bin/../lib/RT/URI.pm:139) (in fact i wanted to include article #3 in the email) Everything else is seems to run smooth enough, no hiccups whatsoever, currently :-) It might be a configuration issue, but i haven't any clue, where to check this out. So, if you got a chance to let me know, where i will have to dig deeper into, i'd be glad. I wouldn't mind a pointer how to fix this either. Thank you for your time. Best w_e -- View this message in context: http://www.nabble.com/Error-on-including-RTFM-Article-in-Answer-to-Ticket-tp22247095p22273535.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Error on including RTFM Article in Answer to Ticket
Hi all, am a newbie with RT and RTFM, but got it up and running for two days now. I figured out a lot of things myself, and besides buying RT Essentials, which will amazon will ship today, and checking out various options in RT, i got a weird Errormessage, where neither Uncle Google finds anything nor Auntie Searchbutton here in the list archives. So, the error message is: Can't call method Id on an undefined value at /opt/rt3/local/plugins/RT-FM/lib/RT/URI/fsck_com_rtfm.pm line 133. What happened before: I configured RTFM, created two classes and a bunch of topics, as well as a wikitext entry user defined field, to be able to enter the long version of the summary. Then i entered some articles to check out the article integration in RT I opened a new ticket and clicked on answer. Then i selected an Entry of RTFM to be included in the answer. Which was shown in the text editor after i made changes to another field and hit the Enterkey. I selected the entry by popuplist, by entering the article number i got the same errormessage Then i clicked on the Update Button and was presented with the error message above. I don't claim that my workflow is correct :-), but i was wondering about this error message. Since no search yielded in any information i hope someone here has an idea about this. RT 3.8.2 (and RTFM 2.4.2 i think it is, latest version) is running on Apache/2.2.3 (Debian) PHP/5.2.0-8+etch13 mod_ssl/2.2.3 OpenSSL/0.9.8c mod_perl/2.0.2 Perl/v5.8.8 My apache error.log says something like this: [warning]: Could not determine a URI scheme for IT/article/3 (/opt/rt3/bin/../lib/RT/URI.pm:139) (in fact i wanted to include article #3 in the email) Everything else is seems to run smooth enough, no hiccups whatsoever, currently :-) It might be a configuration issue, but i haven't any clue, where to check this out. So, if you got a chance to let me know, where i will have to dig deeper into, i'd be glad. I wouldn't mind a pointer how to fix this either. Thank you for your time. Best w_e -- View this message in context: http://www.nabble.com/Error-on-including-RTFM-Article-in-Answer-to-Ticket-tp22247095p22247095.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
