Re: [rt-users] Forcing a custom field to be a mandatory date
Kevin, I thought I had read somewhere that 3.8.8 had a Custom Field type option for Dates. I was hoping this was true so I could throw away the Custom Code I am using that was contributed by Emmanuel Lacour. Right now, the code works pretty well, other than I have no options to format the data to be consistent with my date formatting preferences for other date fields. If this is NOT the case, are there any plans to put the RT 4 code into 3.8.10? Thanks. Kenn LBNL On Mon, Apr 11, 2011 at 1:46 PM, Kevin Falcone falc...@bestpractical.comwrote: On Mon, Apr 11, 2011 at 11:12:13AM -0700, Kenneth Crocker wrote: 2) If on 3.8.8+, you can make the CF a SelectDate field and get the use of Calendar. The SelectDate field that you are referencing is a third party patch with known problems and we cannot advise that you use it. We have reimplemented this feature properly for RT4 -kevin However, there is no built-in way to make the field mandatory unless you add some of your own code. This has been discussed in past threads. We choose to keep the basic code and work around the problem by writing a scrip to use another CF and re-set the Status field (to stalled when they resolve without setting the date field) and then send email notifications to alert the ticket owners that they need to put in the date field). This is a bit simple, but keeps us from messing with code. However, there are some other options discussed that modify the RT code and allow the CF to be treated as a TRULY mandatory field. Check out the threads. I believe there is even a link to some of that code. Hope this helps. Kenn LBNL On Mon, Apr 11, 2011 at 6:30 AM, Vance Walsh [1] vance_wa...@concordacademy.org wrote: What would be the proper string to make a Custom field Mandatory and contain a date field? --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass.
Re: [rt-users] Forcing a custom field to be a mandatory date
On Fri, Apr 15, 2011 at 09:51:34AM -0700, Kenneth Crocker wrote: I thought I had read somewhere that 3.8.8 had a Custom Field type option for Dates. I was hoping this was true so I could throw away the Custom Code I am using that was contributed by Emmanuel Lacour. Right now, the code works pretty well, other than I have no options to format the data to be consistent with my date formatting preferences for other date fields. This is not the case If this is NOT the case, are there any plans to put the RT 4 code into 3.8.10? This code has not been backported to 3.8 and is unlikely to be backported since it was quite a bit of work to get right for 4. -kevin pgprPvMq4UVnY.pgp Description: PGP signature
Re: [rt-users] Forcing a custom field to be a mandatory date
Kevin, OK. Got it. Thanks for your time on this. Kenn LBNL On Fri, Apr 15, 2011 at 10:24 AM, Kevin Falcone falc...@bestpractical.comwrote: On Fri, Apr 15, 2011 at 09:51:34AM -0700, Kenneth Crocker wrote: I thought I had read somewhere that 3.8.8 had a Custom Field type option for Dates. I was hoping this was true so I could throw away the Custom Code I am using that was contributed by Emmanuel Lacour. Right now, the code works pretty well, other than I have no options to format the data to be consistent with my date formatting preferences for other date fields. This is not the case If this is NOT the case, are there any plans to put the RT 4 code into 3.8.10? This code has not been backported to 3.8 and is unlikely to be backported since it was quite a bit of work to get right for 4. -kevin
[rt-users] Forcing a custom field to be a mandatory date
What would be the proper string to make a Custom field Mandatory and contain a date field? --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass.
Re: [rt-users] Forcing a custom field to be a mandatory date
Vance, Well, there are a few vastly different ways to do this: 1) If on rt 3.6.x, you can use any of these formatting sequences: # for format control of mm/dd/ (?#Date mm/dd/)^(((0)?[1-9]|1[0-2])\/((0)?[1-9]|[12][0-9]|3[01])\/([12][0-9])?[0-9][0-9])?$ # for format control of /mm/dd hh:mi:ss (?#Date /mm/dd hh:mi:ss)^(([1-2][0-9][0-9][0-9])\/(0[1-9]|1[0-2])\/(0[1-9]|[1-2][0-9]|3[0-1]) (0[1-9]|1[0-2]):(0[1-9]|1[0-2]):(0[1-9]|1[0-2]))?$ # for format control of /mm/dd (?#Date /mm/dd)^(([1-2][0-9][0-9][0-9])\/(0[1-9]|1[0-2])\/(0[1-9]|[1-2][0-9]|3[0-1]))?$ 2) If on 3.8.8+, you can make the CF a SelectDate field and get the use of Calendar. However, there is no built-in way to make the field mandatory unless you add some of your own code. This has been discussed in past threads. We choose to keep the basic code and work around the problem by writing a scrip to use another CF and re-set the Status field (to stalled when they resolve without setting the date field) and then send email notifications to alert the ticket owners that they need to put in the date field). This is a bit simple, but keeps us from messing with code. However, there are some other options discussed that modify the RT code and allow the CF to be treated as a TRULY mandatory field. Check out the threads. I believe there is even a link to some of that code. Hope this helps. Kenn LBNL On Mon, Apr 11, 2011 at 6:30 AM, Vance Walsh vance_wa...@concordacademy.org wrote: What would be the proper string to make a Custom field Mandatory and contain a date field? --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass.
Re: [rt-users] Forcing a custom field to be a mandatory date
On Mon, Apr 11, 2011 at 11:12:13AM -0700, Kenneth Crocker wrote: 2) If on 3.8.8+, you can make the CF a SelectDate field and get the use of Calendar. The SelectDate field that you are referencing is a third party patch with known problems and we cannot advise that you use it. We have reimplemented this feature properly for RT4 -kevin However, there is no built-in way to make the field mandatory unless you add some of your own code. This has been discussed in past threads. We choose to keep the basic code and work around the problem by writing a scrip to use another CF and re-set the Status field (to stalled when they resolve without setting the date field) and then send email notifications to alert the ticket owners that they need to put in the date field). This is a bit simple, but keeps us from messing with code. However, there are some other options discussed that modify the RT code and allow the CF to be treated as a TRULY mandatory field. Check out the threads. I believe there is even a link to some of that code. Hope this helps. Kenn LBNL On Mon, Apr 11, 2011 at 6:30 AM, Vance Walsh [1]vance_wa...@concordacademy.org wrote: What would be the proper string to make a Custom field Mandatory and contain a date field? --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass. pgpVPKrkyJHGb.pgp Description: PGP signature
