Re: [rt-users] How do I submit a ticket in behalf of a user?
On Fri, Apr 01, 2011 at 06:35:53PM -0400, Don Gourley wrote: If the user's email isn't found, a user is created. I have a custom template used for the OnCreate AutoReply to Requestors scrip which sets the username and real name based on the format that I know our users' emails has. This works when a user first submits a ticket via email, but doesn't work if I submit a ticket on behalf of the user. It appears that the condition for no password and not priviliged is not true. It's really hard to comment without seeing the code You can also use $RT::Logger-error() to tell what part is failing -kevin Is there a way for me to identify when a new user is created when a ticket is submitted on a user's behalf by putting their email in the requestor field? thanks, Don Message: 1 Date: Thu, 31 Mar 2011 22:25:08 -0400 From: Thomas Sibley t...@bestpractical.com To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] How do I submit a ticket in behalf of a user? Message-ID: 4d953784.5010...@bestpractical.com Content-Type: text/plain; charset=UTF-8 On 31 Mar 2011 22:08, Rocel M. Lacida wrote: Hello All, Good Day! It's my first to post a mail to the mailing list so bear with me. First I am previous user of other ticketing system (Accord Trellis) and I have many problems about it and upon searching on the net about what is best ticketing system out there I found RT and it really meet my requirements. Been using RT for only a couple of weeks and honestly it was awesome. Though I stumble some difficulties at first it was solve upon searching on the web where lots of solutions are provided. Now the only hindrance right now is this,Sorry to ask this question though I think there is an easy to answer for this I just don't know where to find it. In my prevoius ticketing system there is a functionality that someone can post a ticket in behalf of that user.Where I can find it on RT? Is there any equivalent functionality that I could duplicate? Hope you could help me about this. Sorry for the long introduction. Glad to hear you're enjoying RT. To create a ticket on behalf of a user, just put their email address in the Requestor field when creating a ticket via the web. pgpZiLNc9jyYi.pgp Description: PGP signature
Re: [rt-users] How do I submit a ticket in behalf of a user?
On Thu, Mar 31, 2011 at 10:25:08PM -0400, Thomas Sibley wrote: On 31 Mar 2011 22:08, Rocel M. Lacida wrote: Hello All, Good Day! It's my first to post a mail to the mailing list so bear with me. First I am previous user of other ticketing system (Accord Trellis) and I have many problems about it and upon searching on the net about what is best ticketing system out there I found RT and it really meet my requirements. Been using RT for only a couple of weeks and honestly it was awesome. Though I stumble some difficulties at first it was solve upon searching on the web where lots of solutions are provided. Now the only hindrance right now is this,Sorry to ask this question though I think there is an easy to answer for this I just don't know where to find it. In my prevoius ticketing system there is a functionality that someone can post a ticket in behalf of that user.Where I can find it on RT? Is there any equivalent functionality that I could duplicate? Hope you could help me about this. Sorry for the long introduction. Glad to hear you're enjoying RT. To create a ticket on behalf of a user, just put their email address in the Requestor field when creating a ticket via the web. Cheers, Thomas You can also use the CommandByMail extension to set the requestor via Email. Cheers, Ken
Re: [rt-users] How do I submit a ticket in behalf of a user?
If the user's email isn't found, a user is created. I have a custom template used for the OnCreate AutoReply to Requestors scrip which sets the username and real name based on the format that I know our users' emails has. This works when a user first submits a ticket via email, but doesn't work if I submit a ticket on behalf of the user. It appears that the condition for no password and not priviliged is not true. Is there a way for me to identify when a new user is created when a ticket is submitted on a user's behalf by putting their email in the requestor field? thanks, Don Message: 1 Date: Thu, 31 Mar 2011 22:25:08 -0400 From: Thomas Sibley t...@bestpractical.com To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] How do I submit a ticket in behalf of a user? Message-ID: 4d953784.5010...@bestpractical.com Content-Type: text/plain; charset=UTF-8 On 31 Mar 2011 22:08, Rocel M. Lacida wrote: Hello All, Good Day! It's my first to post a mail to the mailing list so bear with me. First I am previous user of other ticketing system (Accord Trellis) and I have many problems about it and upon searching on the net about what is best ticketing system out there I found RT and it really meet my requirements. Been using RT for only a couple of weeks and honestly it was awesome. Though I stumble some difficulties at first it was solve upon searching on the web where lots of solutions are provided. Now the only hindrance right now is this,Sorry to ask this question though I think there is an easy to answer for this I just don't know where to find it. In my prevoius ticketing system there is a functionality that someone can post a ticket in behalf of that user.Where I can find it on RT? Is there any equivalent functionality that I could duplicate? Hope you could help me about this. Sorry for the long introduction. Glad to hear you're enjoying RT. To create a ticket on behalf of a user, just put their email address in the Requestor field when creating a ticket via the web. Cheers, Thomas Regards, Rocel
[rt-users] How do I submit a ticket in behalf of a user?
Hello All, Good Day! It's my first to post a mail to the mailing list so bear with me. First I am previous user of other ticketing system (Accord Trellis) and I have many problems about it and upon searching on the net about what is best ticketing system out there I found RT and it really meet my requirements. Been using RT for only a couple of weeks and honestly it was awesome. Though I stumble some difficulties at first it was solve upon searching on the web where lots of solutions are provided. Now the only hindrance right now is this,Sorry to ask this question though I think there is an easy to answer for this I just don't know where to find it. In my prevoius ticketing system there is a functionality that someone can post a ticket in behalf of that user.Where I can find it on RT? Is there any equivalent functionality that I could duplicate? Hope you could help me about this. Sorry for the long introduction. Regards, Rocel
Re: [rt-users] How do I submit a ticket in behalf of a user?
On 31 Mar 2011 22:08, Rocel M. Lacida wrote: Hello All, Good Day! It's my first to post a mail to the mailing list so bear with me. First I am previous user of other ticketing system (Accord Trellis) and I have many problems about it and upon searching on the net about what is best ticketing system out there I found RT and it really meet my requirements. Been using RT for only a couple of weeks and honestly it was awesome. Though I stumble some difficulties at first it was solve upon searching on the web where lots of solutions are provided. Now the only hindrance right now is this,Sorry to ask this question though I think there is an easy to answer for this I just don't know where to find it. In my prevoius ticketing system there is a functionality that someone can post a ticket in behalf of that user.Where I can find it on RT? Is there any equivalent functionality that I could duplicate? Hope you could help me about this. Sorry for the long introduction. Glad to hear you're enjoying RT. To create a ticket on behalf of a user, just put their email address in the Requestor field when creating a ticket via the web. Cheers, Thomas Regards, Rocel
Re: [rt-users] How do I submit a ticket in behalf of a user?
Thanks Thomas, Wow, It's just that simple how stupid I am.. On 4/1/2011 10:25 AM, Thomas Sibley wrote: On 31 Mar 2011 22:08, Rocel M. Lacida wrote: Hello All, Good Day! It's my first to post a mail to the mailing list so bear with me. First I am previous user of other ticketing system (Accord Trellis) and I have many problems about it and upon searching on the net about what is best ticketing system out there I found RT and it really meet my requirements. Been using RT for only a couple of weeks and honestly it was awesome. Though I stumble some difficulties at first it was solve upon searching on the web where lots of solutions are provided. Now the only hindrance right now is this,Sorry to ask this question though I think there is an easy to answer for this I just don't know where to find it. In my prevoius ticketing system there is a functionality that someone can post a ticket in behalf of that user.Where I can find it on RT? Is there any equivalent functionality that I could duplicate? Hope you could help me about this. Sorry for the long introduction. Glad to hear you're enjoying RT. To create a ticket on behalf of a user, just put their email address in the Requestor field when creating a ticket via the web. Cheers, Thomas Regards, Rocel
