Re: [rt-users] How to install RT global to handel 11 accounts seperately?
On Sun, Mar 21, 2010 at 04:51:53AM +0100, Michelle Konzack wrote: RT can only handel ONE RT account/E-Mail-Address Standard RT configuration is to use 2 addresses for _each_ queue (one for correspondances, one for comments). Then you can have several queues with a set of permissions that allow groups of people show only tickets they need to show. Suppose you have domains foo.com, bar.com, you can have (it depends on your workflow) a queue: abuse_foo abuse_bar postmaster_foo postmaster_bar etc... for each queue, you configure the corresponding email address and a group of people that should work on with appropriate rights. Maybe you should buy the book RT essentials ? ;) Or maybe I do not understand your questions ... ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How to install RT global to handel 11 accounts seperately?
Hi Michelle, Emmanuel already pointed you the correct solution but let me try to understand your setup: Your setup, lets say: ab...@foo.com - Queue: abuse_foo postmas...@foo.com - Queue: postmaster_foo supp...@foo.com - Queue: support_foo tech-supp...@foo.com - Queue: techsupport_foo biz-supp...@foo.com - Queue: bizsupport_foo sa...@foo.com - Queue: sales_foo ab...@bar.com - Queue: abuse_bar postmas...@bar.com - Queue: postmaster_bar supp...@bar.com - Queue: support_bar tech-supp...@bar.com - Queue: techsupport_bar biz-supp...@bar.com - Queue: bizsupport_bar sa...@bar.com - Queue: sales_bar This can easily handled by /etc/alias file and the queue setup is also easy like Emmanuel explained. You don't need much magic for this and you don't need several installations of RT for this. Is this the setup you are looking for?!? Torsten 2010/3/21 Michelle Konzack linux4miche...@tamay-dogan.net Hello Torsten, Am 2010-03-21 02:44:28, hacktest Du folgendes herunter: What means modified version? what kind of modifications? And what is exactly the problem to handle this 11 accounts from 6 domains? The installation in Debian expect the config in /etc/... which mean, you can not run moe then one RT. I think all you need RT is already able to handle. RT can only handel ONE RT account/E-Mail-Address abuse@ postmaster@ support@ tech-support@ biz-support@ sales@ mail addresses with different domainsand one RT installation. NO!!! One RT installation per mailaccount sind you can not have more then one config. Exactly, I had to modify RT to look into the home dir of the acount. But RT cannot be made to do his globaly... Because many things ARE hardcoded The accounts do not have to do with each other... and then I have not only this six in one domain. I have 5 other domains on the same server with there own RT installations. Thanks, Greetings and nice Day/Evening Michelle Konzack Systemadministrator 24V Electronic Engineer Tamay Dogan Network Debian GNU/Linux Consultant -- Linux-User #280138 with the Linux Counter, http://counter.li.org/ # Debian GNU/Linux Consultant # http://www.tamay-dogan.net/ Michelle Konzack http://www.can4linux.org/ Apt. 917 http://www.flexray4linux.org/ 50, rue de Soultz Jabber linux4miche...@jabber.ccc.de 67100 Strabourg/France IRC#Debian (irc.icq.com) Tel. DE: +49 177 9351947 ICQ#328449886 Tel. FR: +33 6 61925193 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How to install RT global to handel 11 accounts seperately?
Hello Torsten Brumm, Am 2010-03-21 10:59:21, hacktest Du folgendes herunter: Hi Michelle, Emmanuel already pointed you the correct solution but let me try to understand your setup: Your setup, lets say: snip This can easily handled by /etc/alias file and the queue setup is also easy like Emmanuel explained. You don't need much magic for this and you don't need several installations of RT for this. But this mean, I have to use ONE VHost for all! I can not use seperated VHosts for abuse/postmaster, support and biz-support which are 3 completely differnt departements. Is this the setup you are looking for?!? Thanks, Greetings and nice Day/Evening Michelle Konzack Systemadministrator 24V Electronic Engineer Tamay Dogan Network Debian GNU/Linux Consultant -- Linux-User #280138 with the Linux Counter, http://counter.li.org/ # Debian GNU/Linux Consultant # http://www.tamay-dogan.net/ Michelle Konzack http://www.can4linux.org/ Apt. 917 http://www.flexray4linux.org/ 50, rue de Soultz Jabber linux4miche...@jabber.ccc.de 67100 Strabourg/France IRC#Debian (irc.icq.com) Tel. DE: +49 177 9351947 ICQ#328449886 Tel. FR: +33 6 61925193 signature.pgp Description: Digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How to install RT global to handel 11 accounts seperately?
Hi Michelle, You don't need much magic for this and you don't need several installations of RT for this. But this mean, I have to use ONE VHost for all! I can not use seperated VHosts for abuse/postmaster, support and biz-support which are 3 completely differnt departements. Yes, thats correct, but why you need this? RT can handle this for you, why several vhosts? You grant Department sa...@bar.com the rights to see their your and sa...@foo.com the rights to see their one requests And yes, you can also setup rt in that way that all department queues come with their own RT Subject line. Don't understand the problem ;-) Torsten Is this the setup you are looking for?!? Thanks, Greetings and nice Day/Evening Michelle Konzack Systemadministrator 24V Electronic Engineer Tamay Dogan Network Debian GNU/Linux Consultant -- Linux-User #280138 with the Linux Counter, http://counter.li.org/ # Debian GNU/Linux Consultant # http://www.tamay-dogan.net/ Michelle Konzack http://www.can4linux.org/ Apt. 917 http://www.flexray4linux.org/ 50, rue de Soultz Jabber linux4miche...@jabber.ccc.de 67100 Strabourg/France IRC#Debian (irc.icq.com) Tel. DE: +49 177 9351947 ICQ#328449886 Tel. FR: +33 6 61925193 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How to install RT global to handel 11 accounts seperately?
Hello Torsten Brumm, I am ON THE LIST and do not need to be CC'ed Am 2010-03-21 12:40:51, hacktest Du folgendes herunter: Yes, thats correct, but why you need this? RT can handle this for you, why several vhosts? Because I use SUBDOMAINS for several different things and one of those things are itsystems.tamay-dogan.net electronica.tamay-dogan.net energia.tamay-dogan.net support.tdwave.net business.tdwave.net which are on the same physical host for examle and have nothing to with each other and nearly each ofthse has two or more RT things running. You grant Department sa...@bar.com the rights to see their your and sa...@foo.com the rights to see their one requests And yes, you can also setup rt in that way that all department queues come with their own RT Subject line. This had not worked for me. Thanks, Greetings and nice Day/Evening Michelle Konzack Systemadministrator 24V Electronic Engineer Tamay Dogan Network Debian GNU/Linux Consultant -- Linux-User #280138 with the Linux Counter, http://counter.li.org/ # Debian GNU/Linux Consultant # http://www.tamay-dogan.net/ Michelle Konzack http://www.can4linux.org/ Apt. 917 http://www.flexray4linux.org/ 50, rue de Soultz Jabber linux4miche...@jabber.ccc.de 67100 Strabourg/France IRC#Debian (irc.icq.com) Tel. DE: +49 177 9351947 ICQ#328449886 Tel. FR: +33 6 61925193 signature.pgp Description: Digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] How to install RT global to handel 11 accounts seperately?
Hi, I run RT in a modified version, because I have to handel 11 accounts with 6 Domains, mean, I have created 11 UNIX accounts on my courier mailserver and installed RT in the accounts to get arround with the config files. And since I use Debian GNU/Linux, I get headaches all the times if I update something. Is there a possibility to make a GLOBAL RT installation and have seperated configs for te accounts? If not, can this taken as feature Request for future versions? In my main server alone I have to handel abuse@ postmaster@ support@ tech-support@ biz-support@ sales@ Thanks, Greetings and nice Day/Evening Michelle Konzack Systemadministrator 24V Electronic Engineer Tamay Dogan Network Debian GNU/Linux Consultant -- Linux-User #280138 with the Linux Counter, http://counter.li.org/ # Debian GNU/Linux Consultant # http://www.tamay-dogan.net/ Michelle Konzack http://www.can4linux.org/ Apt. 917 http://www.flexray4linux.org/ 50, rue de Soultz Jabber linux4miche...@jabber.ccc.de 67100 Strabourg/France IRC#Debian (irc.icq.com) Tel. DE: +49 177 9351947 ICQ#328449886 Tel. FR: +33 6 61925193 signature.pgp Description: Digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How to install RT global to handel 11 accounts seperately?
Hi Michelle, I run RT in a modified version, because I have to handel 11 accounts with 6 Domains, mean, I have created 11 UNIX accounts on my courier mailserver and installed RT in the accounts to get arround with the config files. What means modified version? what kind of modifications? And what is exactly the problem to handle this 11 accounts from 6 domains? And since I use Debian GNU/Linux, I get headaches all the times if I update something. Is there a possibility to make a GLOBAL RT installation and have seperated configs for te accounts? If not, can this taken as feature Request for future versions? I think all you need RT is already able to handle. In my main server alone I have to handel abuse@ postmaster@ support@ tech-support@ biz-support@ sales@ OK, some mail addresses, and where is the problem? we handle around 1500 mail addresses with different domainsand one RT installation. Did you have more details? Thanks, Greetings and nice Day/Evening Michelle Konzack Systemadministrator 24V Electronic Engineer Tamay Dogan Network Debian GNU/Linux Consultant -- Linux-User #280138 with the Linux Counter, http://counter.li.org/ # Debian GNU/Linux Consultant # http://www.tamay-dogan.net/ Michelle Konzack http://www.can4linux.org/ Apt. 917 http://www.flexray4linux.org/ 50, rue de Soultz Jabber linux4miche...@jabber.ccc.de 67100 Strabourg/France IRC#Debian (irc.icq.com) Tel. DE: +49 177 9351947 ICQ#328449886 Tel. FR: +33 6 61925193 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How to install RT global to handel 11 accounts seperately?
Hello Torsten, Am 2010-03-21 02:44:28, hacktest Du folgendes herunter: What means modified version? what kind of modifications? And what is exactly the problem to handle this 11 accounts from 6 domains? The installation in Debian expect the config in /etc/... which mean, you can not run moe then one RT. I think all you need RT is already able to handle. RT can only handel ONE RT account/E-Mail-Address abuse@ postmaster@ support@ tech-support@ biz-support@ sales@ mail addresses with different domainsand one RT installation. NO!!! One RT installation per mailaccount sind you can not have more then one config. Exactly, I had to modify RT to look into the home dir of the acount. But RT cannot be made to do his globaly... Because many things ARE hardcoded The accounts do not have to do with each other... and then I have not only this six in one domain. I have 5 other domains on the same server with there own RT installations. Thanks, Greetings and nice Day/Evening Michelle Konzack Systemadministrator 24V Electronic Engineer Tamay Dogan Network Debian GNU/Linux Consultant -- Linux-User #280138 with the Linux Counter, http://counter.li.org/ # Debian GNU/Linux Consultant # http://www.tamay-dogan.net/ Michelle Konzack http://www.can4linux.org/ Apt. 917 http://www.flexray4linux.org/ 50, rue de Soultz Jabber linux4miche...@jabber.ccc.de 67100 Strabourg/France IRC#Debian (irc.icq.com) Tel. DE: +49 177 9351947 ICQ#328449886 Tel. FR: +33 6 61925193 signature.pgp Description: Digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
