Re: [rt-users] Install problem using a db server on a different host
Hello, Thank you! That solved the problem. I don't know how I missed the --with-db-rt-host variable, but I removed everything I had done (except perl modules - I'm not that stupid!) and started with the configure statement again - this time using the above variable. Everything went tickety-boo. The only thing I can think of is that I didn't read closely enough and assumed I had the db host setting taken care of with the --with-db-host. Duh. At any rate, thank you for the help and thanks to Best Practical for a wonderful product. Michael -Original Message- From: [EMAIL PROTECTED] [mailto:rt-users- [EMAIL PROTECTED] On Behalf Of Ruslan Zakirov Sent: Wednesday, August 06, 2008 6:45 PM To: [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Install problem using a db server on a different host 1) check option --with-db-rt-host 2) try --enable-layout=RT3 Also want to note that you should run setup-database from dir where RT is installed. On Thu, Aug 7, 2008 at 3:22 AM, Michael Silver [EMAIL PROTECTED] wrote: Hello, I'm installing RT 3.8.0 on a CentOS box but using a mysql server on a different box. I've finished all the steps in the README up to the stage of doing make initialize-database. When I do that, it appears to be creating an ACL for my rt db user as [EMAIL PROTECTED] instead of [EMAIL PROTECTED] or [EMAIL PROTECTED] snip Michael Michael Silver, Network Administrator Parkland Regional Library 5404 56 Avenue Lacombe, AB T4L 1G1 Phone: 403.782.3850 [EMAIL PROTECTED] Fax: 403.782.4650 http://www.prl.ab.ca/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Install problem using a db server on a different host
Hello, I'm installing RT 3.8.0 on a CentOS box but using a mysql server on a different box. I've finished all the steps in the README up to the stage of doing make initialize-database. When I do that, it appears to be creating an ACL for my rt db user as [EMAIL PROTECTED] instead of [EMAIL PROTECTED] or [EMAIL PROTECTED] The configure statement I used was: ./configure --with-db-type=mysql --with-db-host=db01.prl.ab.ca --with-db-dba=root --with-db-database=ref_ill_rt --with-db-rt-user=refrt --with-db-rt-pass=secret --with-web-user=apache --with-web-group=apache Looking at Makefile, I see that the initialize-database runs create schema acl coredata insert. It appears to complete up to acl, but dies when running coredata. I manually applied the permissions on the database for the [EMAIL PROTECTED] (GRANT ALL PRIVILEGES ON ref_ill_rt TO 'refrt'@'%' IDENTIFIED BY 'secret';) and was then able to successfully run rt-setup-database --action coredata --dba root --prompt-for-dba-password. I'm now stuck on the final action (insert). When I try running it (either manually via a command or by creating another stanza in the Makefile), I get the following error results: /usr/bin/perl sbin/rt-setup-database --action insert --dba root --prompt-for-dba-password In order to create or update your RT database, this script needs to connect to your mysql instance on db01.prl.ab.ca as root Please specify that user's database password below. If the user has no database password, just press return. Password: Working with: Type: mysql Host: db01.prl.ab.ca Name: ref_ill_rt User: refrt DBA:root Now inserting data [Wed Aug 6 17:02:23 2008] [warning]: Use of uninitialized value in concatenation (.) or string at sbin/rt-setup-database line 253, STDIN line 1. (sbin/rt-setup-database:253) Couldn't finish 'insert' step. ERROR: Couldn't load data from '/content' for import: ERROR:Can't locate /content in @INC (@INC contains: /root/rt-3.8.0/sbin/../local/lib /root/rt-3.8.0/sbin/../lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .) at /root/rt-3.8.0/sbin/../lib/RT/Handle.pm line 690, STDIN line 1. make: *** [insert-database] Error 255 I can successfully connect to the db server from this host using mysql -h db01.prl.ab.ca -u refrt -p and can successfully select data from the tables (e.g. the entries in the ACL table). I'm quite happy to admit I've missed something. I've read the appropriate docs (although I could have missed something) and Googled without much luck. Everything seems to assume you're running mysql on the same server. Can anyone point me in the right direction to get this up and running? My perl-fu isn't strong enough for me to look at the source and figure a way around this. I am not averse to starting the RT installation over if that's what it takes - the perl dependencies are resolved, and that's always been the hardest part before. If I missed a step or a configure element, I would like to know what it was so I know how to avoid this in the future. I appreciate any help anyone can give me on or off list. Michael Michael Silver, Network Administrator Parkland Regional Library 5404 56 Avenue Lacombe, AB T4L 1G1 Phone: 403.782.3850 [EMAIL PROTECTED] Fax: 403.782.4650 http://www.prl.ab.ca/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Install problem using a db server on a different host
1) check option --with-db-rt-host 2) try --enable-layout=RT3 Also want to note that you should run setup-database from dir where RT is installed. On Thu, Aug 7, 2008 at 3:22 AM, Michael Silver [EMAIL PROTECTED] wrote: Hello, I'm installing RT 3.8.0 on a CentOS box but using a mysql server on a different box. I've finished all the steps in the README up to the stage of doing make initialize-database. When I do that, it appears to be creating an ACL for my rt db user as [EMAIL PROTECTED] instead of [EMAIL PROTECTED] or [EMAIL PROTECTED] The configure statement I used was: ./configure --with-db-type=mysql --with-db-host=db01.prl.ab.ca --with-db-dba=root --with-db-database=ref_ill_rt --with-db-rt-user=refrt --with-db-rt-pass=secret --with-web-user=apache --with-web-group=apache Looking at Makefile, I see that the initialize-database runs create schema acl coredata insert. It appears to complete up to acl, but dies when running coredata. I manually applied the permissions on the database for the [EMAIL PROTECTED] (GRANT ALL PRIVILEGES ON ref_ill_rt TO 'refrt'@'%' IDENTIFIED BY 'secret';) and was then able to successfully run rt-setup-database --action coredata --dba root --prompt-for-dba-password. I'm now stuck on the final action (insert). When I try running it (either manually via a command or by creating another stanza in the Makefile), I get the following error results: /usr/bin/perl sbin/rt-setup-database --action insert --dba root --prompt-for-dba-password In order to create or update your RT database, this script needs to connect to your mysql instance on db01.prl.ab.ca as root Please specify that user's database password below. If the user has no database password, just press return. Password: Working with: Type: mysql Host: db01.prl.ab.ca Name: ref_ill_rt User: refrt DBA:root Now inserting data [Wed Aug 6 17:02:23 2008] [warning]: Use of uninitialized value in concatenation (.) or string at sbin/rt-setup-database line 253, STDIN line 1. (sbin/rt-setup-database:253) Couldn't finish 'insert' step. ERROR: Couldn't load data from '/content' for import: ERROR:Can't locate /content in @INC (@INC contains: /root/rt-3.8.0/sbin/../local/lib /root/rt-3.8.0/sbin/../lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .) at /root/rt-3.8.0/sbin/../lib/RT/Handle.pm line 690, STDIN line 1. make: *** [insert-database] Error 255 I can successfully connect to the db server from this host using mysql -h db01.prl.ab.ca -u refrt -p and can successfully select data from the tables (e.g. the entries in the ACL table). I'm quite happy to admit I've missed something. I've read the appropriate docs (although I could have missed something) and Googled without much luck. Everything seems to assume you're running mysql on the same server. Can anyone point me in the right direction to get this up and running? My perl-fu isn't strong enough for me to look at the source and figure a way around this. I am not averse to starting the RT installation over if that's what it takes - the perl dependencies are resolved, and that's always been the hardest part before. If I missed a step or a configure element, I would like to know what it was so I know how to avoid this in the future. I appreciate any help anyone can give me on or off list. Michael Michael Silver, Network Administrator Parkland Regional Library 5404 56 Avenue Lacombe, AB T4L 1G1 Phone: 403.782.3850 [EMAIL PROTECTED] Fax: 403.782.4650 http://www.prl.ab.ca/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at
