[rt-users] Install... Almost there!!!
So I've been working on my first install of RT, and I'm getting very close, but I seem to be stuck at this point. I'm attempting to install 4.0.1 Here was my configuration: (password is removed) ./configure --with-db-type=Pg --with-db-database=rt --with-db-host=stdb3.vmstage --with-db-rt-user=rt --with-db-rt-pass= --with-web-user=apache --with-web-group=apache --with-rt-group=rt --enable-graphviz --enable-gd --disable-gpg make testdeps - ran fine (after much work on the system) see below for a cut and paste of it As you can see I'm using postgres, it's already set up and working, I've put no restrictions on it (grant all): psql -h stdb3.vmstage -W -U rt rt Password for user rt: Welcome to psql 8.1.23 (server 8.3.11), the PostgreSQL interactive terminal. Type: \copyright for distribution terms \h for help with SQL commands \? for help with psql commands \g or terminate with semicolon to execute query \q to quit WARNING: You are connected to a server with major version 8.3, but your psql client is major version 8.1. Some backslash commands, such as \d, might not work properly. rt= I did this `sed -n '/Set/s/^/# /p' RT_Config.pm RT_SiteConfig.pm` so that I could get all the possible options in my SiteConfig. Then uncommented the ones I wanted to make sure were correct. I've placed a copy of it below as well. (password is removed) the problem is showing up with the make initialize-database command: make initialize-database /usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database --action init --prompt-for-dba-password weaken is only available with the XS version of Scalar::Util at /root/hold/rt-4.0.1/sbin/../lib/RT/Interface/Web/Menu.pm line 57 BEGIN failed--compilation aborted at /root/hold/rt-4.0.1/sbin/../lib/RT/Interface/Web/Menu.pm line 57. Compilation failed in require at /root/hold/rt-4.0.1/sbin/../lib/RT/Interface/Web.pm line 68. BEGIN failed--compilation aborted at /root/hold/rt-4.0.1/sbin/../lib/RT/Interface/Web.pm line 68. Compilation failed in require at /root/hold/rt-4.0.1/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54. BEGIN failed--compilation aborted at /root/hold/rt-4.0.1/sbin/../lib/RT/ObjectCustomFieldValue.pm line 54. Compilation failed in require at /root/hold/rt-4.0.1/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55. BEGIN failed--compilation aborted at /root/hold/rt-4.0.1/sbin/../lib/RT/ObjectCustomFieldValues.pm line 55. Compilation failed in require at /root/hold/rt-4.0.1/sbin/../lib/RT/CustomField.pm line 63. BEGIN failed--compilation aborted at /root/hold/rt-4.0.1/sbin/../lib/RT/CustomField.pm line 63. Compilation failed in require at /root/hold/rt-4.0.1/sbin/../lib/RT/CustomFields.pm line 73. BEGIN failed--compilation aborted at /root/hold/rt-4.0.1/sbin/../lib/RT/CustomFields.pm line 73. Compilation failed in require at /root/hold/rt-4.0.1/sbin/../lib/RT/Ticket.pm line 77. BEGIN failed--compilation aborted at /root/hold/rt-4.0.1/sbin/../lib/RT/Ticket.pm line 77. Compilation failed in require at /root/hold/rt-4.0.1/sbin/../lib/RT/Tickets.pm line 85. BEGIN failed--compilation aborted at /root/hold/rt-4.0.1/sbin/../lib/RT/Tickets.pm line 85. Compilation failed in require at /root/hold/rt-4.0.1/sbin/../lib/RT.pm line 395. make: *** [initialize-database] Error 9 Thank you for your help, I've been wrestling with it for a while now make testdeps /usr/bin/perl ./sbin/rt-test-dependencies --verbose --with-Pg --with-fastcgi perl: =5.8.3(5.8.8) ...found users: rt group (rt) ...found bin owner (root) ...found libs owner (root) ...found libs group (bin) ...found web owner (apache) ...found web group (apache) ...found CLI dependencies: Term::ReadKey ...found Getopt::Long = 2.24 ...found HTTP::Request::Common ...found Term::ReadLine ...found Text::ParseWords ...found LWP ...found CORE dependencies: DateTime = 0.44 ...found Class::ReturnValue = 0.40 ...found Text::Quoted = 2.02 ...found Regexp::IPv6 ...found CSS::Squish = 0.06 ...found Encode = 2.39 ...found DateTime::Locale = 0.40 ...found Module::Versions::Report = 1.05 ...found MIME::Entity = 5.425 ...found Digest::SHA ...found List::MoreUtils ...found DBI = 1.37 ...found Locale::Maketext::Lexicon = 0.32 ...found Devel::StackTrace = 1.19 ...found Digest::base ...found Text::Password::Pronounceable ...found Devel::GlobalDestruction ...found Time::ParseDate ...found File::Temp = 0.19 ...found Locale::Maketext = 1.06 ...found Tree::Simple = 1.04 ...found Text::Template = 1.44 ...found Scalar::Util ...found HTML::Quoted ...found HTML::Scrubber = 0.08 ...found File::Spec = 0.8 ...found DBIx::SearchBuilder = 1.59 ...found
Re: [rt-users] Install... Almost there!!!
On Wed, Aug 17, 2011 at 07:11:51AM -0700, John Allman wrote: weaken is only available with the XS version of Scalar::Util at /root/hold/rt-4.0.1/sbin/../lib/RT/Interface/Web/Menu.pm line 57 You're using RH Scalar::Util? Try installing the CPAN version. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Install... Almost there!!!
On Wed, Aug 17, 2011 at 07:11:51AM -0700, John Allman wrote: I did this `sed -n '/Set/s/^/# /p' RT_Config.pm RT_SiteConfig.pm` so that I could get all the possible options in my SiteConfig. Then uncommented the ones I wanted to make sure were correct. I've placed a copy of it below as well. (password is removed) Don't do this, only copy what you want to change. Otherwise you miss updates to defaults RT_Config.pm and are unable to tell what you've modified from stock. weaken is only available with the XS version of Scalar::Util at /root/hold/rt-4.0.1/sbin/../lib/RT/Interface/Web/Menu.pm line 57 You're using a vendor provided Scalar::Util module that doesn't have the function we need. Install it from cpan or from an up-to-date vendor package that doesn't have this bug. -kevin pgpDBbRQ5qGxt.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Install... Almost there!!!
Thank you for your responses... I'm not much of a perl person so the CPAN module thing is a little new to me. I've put in what I know from it below. As far as I can tell it is using the CPAN module... is there somewhere I need to look and see if something is conflicting? This is what looks right to me: # cpanm Scalar::Util Scalar::Util is up to date. (1.23) # Kevin Falcone: You're using a vendor provided Scalar::Util module that doesn't have the function we need. Install it from cpan or from an up-to-date vendor package that doesn't have this bug. Emmanuel Lacour: You're using RH Scalar::Util? Try installing the CPAN version. Kevin Falcone: Don't do this, only copy what you want to change. Otherwise you miss updates to defaults RT_Config.pm and are unable to tell what you've modified from stock. Which is why I've commented out everything I'm not using. I'll be able to tell what I've changed from stock by what isn't commented out. Note the # in the sed command -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Emmanuel Lacour Sent: Wednesday, August 17, 2011 10:30 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Install... Almost there!!! On Wed, Aug 17, 2011 at 07:11:51AM -0700, John Allman wrote: weaken is only available with the XS version of Scalar::Util at /root/hold/rt-4.0.1/sbin/../lib/RT/Interface/Web/Menu.pm line 57 You're using RH Scalar::Util? Try installing the CPAN version. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, August 17, 2011 10:35 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Install... Almost there!!! On Wed, Aug 17, 2011 at 07:11:51AM -0700, John Allman wrote: I did this `sed -n '/Set/s/^/# /p' RT_Config.pm RT_SiteConfig.pm` so that I could get all the possible options in my SiteConfig. Then uncommented the ones I wanted to make sure were correct. I've placed a copy of it below as well. (password is removed) Don't do this, only copy what you want to change. Otherwise you miss updates to defaults RT_Config.pm and are unable to tell what you've modified from stock. weaken is only available with the XS version of Scalar::Util at /root/hold/rt-4.0.1/sbin/../lib/RT/Interface/Web/Menu.pm line 57 You're using a vendor provided Scalar::Util module that doesn't have the function we need. Install it from cpan or from an up-to-date vendor package that doesn't have this bug. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Install... Almost there!!!
On 08/17/2011 10:51 AM, John Allman wrote: Which is why I've commented out everything I'm not using. I'll be able to tell what I've changed from stock by what isn't commented out. Note the # in the sed command I also recommend not doing this. The commented out stock values in your siteconfig will get out of sync with RT_Config.pm when we update defaults, add new options, or remove old ones. You're setting yourself up for stock values which don't match reality, all for the small convenience of not having to look at two files. Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Install... Almost there!!!
That did it! It's installed and running great now, thanks! But you've lost all of the documentation provided in RT_Config.pm Actually the comments are still there. The command doesn't make any changes to RT_Config.pm. what I did strips the comments out and puts the rest into RT_SiteConfig.pm. This way I get all the upgraded comments which I can go in and read but then when I go to make changes I don't have to sort through a huge file. It makes it much easier if I'm testing something new. I can also look and see if there are any conflicts or problems quickly without having to scroll through a huge file with a lot of comments. So I'm keeping the comments AND getting a easy to configure file for the changes I want to make. Plus I'll receive all the updates to the comments I need. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, August 17, 2011 11:01 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Install... Almost there!!! On Wed, Aug 17, 2011 at 07:51:39AM -0700, John Allman wrote: Thank you for your responses... I'm not much of a perl person so the CPAN module thing is a little new to me. I've put in what I know from it below. As far as I can tell it is using the CPAN module... is there somewhere I need to look and see if something is conflicting? This is what looks right to me: # cpanm Scalar::Util Scalar::Util is up to date. (1.23) cpanm --force Scalar::Util Kevin Falcone: Don't do this, only copy what you want to change. Otherwise you miss updates to defaults RT_Config.pm and are unable to tell what you've modified from stock. Which is why I've commented out everything I'm not using. I'll be able to tell what I've changed from stock by what isn't commented out. Note the # in the sed command But you've lost all of the documentation provided in RT_Config.pm -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Install... Almost there!!!
I also recommend not doing this. The commented out stock values in your siteconfig will get out of sync with RT_Config.pm when we update defaults, add new options, or remove old ones. You're setting yourself up for stock values which don't match reality, all for the small convenience of not having to look at two files. This will be the case whether I do it or not. If I uncomment a value and change it then you change the value descriptor it doesn't matter whether I've put in all my possible values. When we do an upgrade which should only be once a year or I'm going to have to read the release no matter what to see if something we used has changed. The only reason an issue would arise is if the release notes were written poorly which could be the case but a simple 'diff' command will allow me to see any changes to this file. I don't take new releases lightly, especially to something as widely used as a ticketing system. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley Sent: Wednesday, August 17, 2011 11:35 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Install... Almost there!!! On 08/17/2011 10:51 AM, John Allman wrote: Which is why I've commented out everything I'm not using. I'll be able to tell what I've changed from stock by what isn't commented out. Note the # in the sed command I also recommend not doing this. The commented out stock values in your siteconfig will get out of sync with RT_Config.pm when we update defaults, add new options, or remove old ones. You're setting yourself up for stock values which don't match reality, all for the small convenience of not having to look at two files. Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
