Re: [rt-users] Installing and Using ExternalAuth
On Fri, May 15, 2009 at 06:33:40PM +0400, Ruslan Zakirov wrote: > > RT 3.6.1 is out of date release with many bugs. No offence, but there > is no any sane reason to install 3.6.1 when 3.8.2 and 3.6.6 are out. > s/3.6.6/3.6.7/ ;) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Installing and Using ExternalAuth
On Thu, May 14, 2009 at 7:35 PM, Eric Chatham wrote: > -Original Message- > From: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bill Cole > Sent: Wednesday, May 13, 2009 15:03 > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Installing and Using ExternalAuth > >> See the "Versions" note on that page. In another post, you say you are >> installing RT 3.6.6, but below it looks like you are trying to install >> RT::Authen::ExternalAuth 0.08. That won't work. I'm not sure that it is the >> source of your current issue, but you should get compatible versions before >> proceeding. > > Thank you for identifying that for me. Yes, I did install RT 3.6.1. I found > the tarball for v0.05 at http://www.cpan.org/authors/id/Z/ZO/ZORDRAK/ RT 3.6.1 is out of date release with many bugs. No offence, but there is no any sane reason to install 3.6.1 when 3.8.2 and 3.6.6 are out. [snip] -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Installing and Using ExternalAuth
Heh, thanks to Kevin, you pointed me in the right direction. I have now put the ExternalAuth.pm file from 0.08 in place of the broken one from 0.05. All is working properly. Thanks! Tony ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Installing and Using ExternalAuth
On May 14, 2009, at 5:21 PM, Eric Chatham wrote:
> On Thursday, May 14, 2009 17:03, Kevin wrote:
>
>>> After I installed the ExternalAuth v0.05, I began modifying my
>>> RT_SiteConfig.PM to reflect the LDAP setup. When I try to log onto
>>> through the Web Interface, I receive an error. When I try logging
>>> in with the default "root" login, I get the same error, but when I
>>> click "back" I'm logged in (as root). This only happens for the
>>> default "root" user for RT, otherwise no LDAP users can log in.
>>> Here is the Error from the Web Interface:
>>
>> You didn't define the ExternalAuthPriority array to tell the
>> externalauth
>> what to do.
>>
>> RT's internal auth is kicking in and recognizing the root user/pass
>
> Hello, Kevin. Thank you for the reply. Where do I define the array
> at and how do I define it?
It is documented in the etc/RT_SiteConfig.pm that ships with the module
You should be copying that into your config and editing it
-kevin
>
>
>>
>>
>> error: Can't use an undefined value as an ARRAY reference at /usr/
>> local/rt3/lib/RT/User_Vendor.pm line 56.
>>
>> context: ...
>> 52: $RT::Logger->debug( (caller(0))[3],
>> 53: "Trying External authentication");
>> 54:
>> 55: # Get the prioritised list of external authentication services
>> 56: my @auth_services = @$RT::ExternalAuthPriority;
>> 57:
>> 58: # For each of those services..
>> 59: foreach my $service (@auth_services) {
>> 60:
>> ...
>>
>> code stack: /usr/local/rt3/lib/RT/User_Vendor.pm:56
>> /usr/local/rt3/lib/RT/User_Vendor.pm:359
>> /usr/share/rt3/html/Callbacks/ExternalAuth/autohandler/Auth:35
>> /usr/share/rt3/html/Elements/Callback:85
>> /usr/share/rt3/html/autohandler:240
>>
>> ---
>>
>> I should stress, I'm not modifying the RT_Config.pm settings in /etc/
>> rt3. I'm having a problem seeing the $rtname display our company
>> domain. It still shows example.com.
>>
>> Here are my /etc/rt3/RT_SiteConfig.pm settings:
>>
>> Set($WebPath, "/rt3");
>> Set($rtname, "broadvox.local");
>> Set($Orginization, 'broadvox.local');
>> Set($CorrespondAddress, 'echat...@broadvox.net');
>> Set($CommentAddress,
>> 'echat...@infotelecom.us'); Set($Timezone, 'US/Eastern');
>> Set($DatabaseType, 'mysql'); Set($WebBaseURL,
>> 'http://rt.broadvox.local/'); Set(@Plugins,
>> qw(RT::Authen::ExternalAuth));
>>
>> # LDAP
>> Set($AuthMethods, ['LDAP', 'Internal']); Set($LdapExternalAuth, 0);
>> Set($LdapExternalInfo, 0); Set($LdapAutoCreateNonLdapUsers, 1);
>> Set($LdapAttrMap, {'Name' => 'sAMAccountName',
>>'EmailAddress' => 'mail',
>>'Orginization' => 'o',
>>'RealName' => 'cn',
>>'ExternalContactInfoId' => 'dn',
>>'ExternalAuthId' => 'sAMAccountName',
>>'Gecos', => 'sAMAccountName',
>>'WorkPhone', => 'telephoneNumber',
>>'Address1' => 'streetAddress',
>>'City' => 'l',
>>'State' => 'st',
>>'Zip' => 'postalCode',
>>'Country' => 'co'});
>> Set($LdapRTAttrMatchList, ['ExternalContactInfoId', 'Name',
>>'EmailAddress', 'RealName',
>>'WorkPhone', 'Address2']);
>> Set($LdapEmailAttrMatchList, ['mail', 'mailRoutingAddress',
>> 'mailAlternateAddress']);
>> Set($LdapEmailAttrMatchPrefix, ['', 'smtp', 'SMTP:']);
>> Set($LdapServer, 'clehbdc01.broadvox.local'); Set($LdapBase,
>> 'OU=USA,DC=broadvox,DC=local'); Set($LdapFilter,
>> '(objectClass=user)'); 1;
>>
>> --
>>
>> Thank you for your assistance. :)
>>
>>
>> -Eric
>
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Re: [rt-users] Installing and Using ExternalAuth
On Thursday, May 14, 2009 17:03, Kevin wrote:
>> After I installed the ExternalAuth v0.05, I began modifying my
>> RT_SiteConfig.PM to reflect the LDAP setup. When I try to log onto
>> through the Web Interface, I receive an error. When I try logging
>> in with the default "root" login, I get the same error, but when I
>> click "back" I'm logged in (as root). This only happens for the
>> default "root" user for RT, otherwise no LDAP users can log in.
>> Here is the Error from the Web Interface:
>
> You didn't define the ExternalAuthPriority array to tell the
> externalauth
> what to do.
>
> RT's internal auth is kicking in and recognizing the root user/pass
Hello, Kevin. Thank you for the reply. Where do I define the array at and how
do I define it?
-Eric
>
>
> error: Can't use an undefined value as an ARRAY reference at /usr/
> local/rt3/lib/RT/User_Vendor.pm line 56.
>
> context: ...
> 52: $RT::Logger->debug( (caller(0))[3],
> 53: "Trying External authentication");
> 54:
> 55: # Get the prioritised list of external authentication services
> 56: my @auth_services = @$RT::ExternalAuthPriority;
> 57:
> 58: # For each of those services..
> 59: foreach my $service (@auth_services) {
> 60:
> ...
>
> code stack: /usr/local/rt3/lib/RT/User_Vendor.pm:56
> /usr/local/rt3/lib/RT/User_Vendor.pm:359
> /usr/share/rt3/html/Callbacks/ExternalAuth/autohandler/Auth:35
> /usr/share/rt3/html/Elements/Callback:85
> /usr/share/rt3/html/autohandler:240
>
> ---
>
> I should stress, I'm not modifying the RT_Config.pm settings in /etc/
> rt3. I'm having a problem seeing the $rtname display our company
> domain. It still shows example.com.
>
> Here are my /etc/rt3/RT_SiteConfig.pm settings:
>
> Set($WebPath, "/rt3");
> Set($rtname, "broadvox.local");
> Set($Orginization, 'broadvox.local');
> Set($CorrespondAddress, 'echat...@broadvox.net'); Set($CommentAddress,
> 'echat...@infotelecom.us'); Set($Timezone, 'US/Eastern');
> Set($DatabaseType, 'mysql'); Set($WebBaseURL,
> 'http://rt.broadvox.local/'); Set(@Plugins,
> qw(RT::Authen::ExternalAuth));
>
> # LDAP
> Set($AuthMethods, ['LDAP', 'Internal']); Set($LdapExternalAuth, 0);
> Set($LdapExternalInfo, 0); Set($LdapAutoCreateNonLdapUsers, 1);
> Set($LdapAttrMap, {'Name' => 'sAMAccountName',
> 'EmailAddress' => 'mail',
> 'Orginization' => 'o',
> 'RealName' => 'cn',
> 'ExternalContactInfoId' => 'dn',
> 'ExternalAuthId' => 'sAMAccountName',
> 'Gecos', => 'sAMAccountName',
> 'WorkPhone', => 'telephoneNumber',
> 'Address1' => 'streetAddress',
> 'City' => 'l',
> 'State' => 'st',
> 'Zip' => 'postalCode',
> 'Country' => 'co'});
> Set($LdapRTAttrMatchList, ['ExternalContactInfoId', 'Name',
> 'EmailAddress', 'RealName',
> 'WorkPhone', 'Address2']);
> Set($LdapEmailAttrMatchList, ['mail', 'mailRoutingAddress',
>'mailAlternateAddress']);
> Set($LdapEmailAttrMatchPrefix, ['', 'smtp', 'SMTP:']);
> Set($LdapServer, 'clehbdc01.broadvox.local'); Set($LdapBase,
> 'OU=USA,DC=broadvox,DC=local'); Set($LdapFilter,
> '(objectClass=user)'); 1;
>
> --
>
> Thank you for your assistance. :)
>
>
> -Eric
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Re: [rt-users] Installing and Using ExternalAuth
On May 14, 2009, at 4:55 PM, Eric Chatham wrote:
> On Thursday, May 14, 2009 12:35, Kevin wrote:
>
>>> With V0.08, the sample config file says:
>>>
>>> # If this is set to 1, then users should be autocreated by RT
>>> # as internal users if they fail to authenticate from an
>>> # external service.
>>> Set($AutoCreateNonExternalUsers,0);
>>
>> By default, RT-Authen-ExternalAuth will look for a user/password
>> in LDAP and then fall back to RT's internal auth.
>> Toggling this setting will allow you to create users that don't
>> have a mapping in LDAP
>>
>
> After I installed the ExternalAuth v0.05, I began modifying my
> RT_SiteConfig.PM to reflect the LDAP setup. When I try to log onto
> through the Web Interface, I receive an error. When I try logging
> in with the default "root" login, I get the same error, but when I
> click "back" I'm logged in (as root). This only happens for the
> default "root" user for RT, otherwise no LDAP users can log in.
> Here is the Error from the Web Interface:
You didn't define the ExternalAuthPriority array to tell the
externalauth
what to do.
RT's internal auth is kicking in and recognizing the root user/pass
-kevin
>
>
> error: Can't use an undefined value as an ARRAY reference at /usr/
> local/rt3/lib/RT/User_Vendor.pm line 56.
>
> context: ...
> 52: $RT::Logger->debug( (caller(0))[3],
> 53: "Trying External authentication");
> 54:
> 55: # Get the prioritised list of external authentication services
> 56: my @auth_services = @$RT::ExternalAuthPriority;
> 57:
> 58: # For each of those services..
> 59: foreach my $service (@auth_services) {
> 60:
> ...
>
> code stack: /usr/local/rt3/lib/RT/User_Vendor.pm:56
> /usr/local/rt3/lib/RT/User_Vendor.pm:359
> /usr/share/rt3/html/Callbacks/ExternalAuth/autohandler/Auth:35
> /usr/share/rt3/html/Elements/Callback:85
> /usr/share/rt3/html/autohandler:240
>
> ---
>
> I should stress, I'm not modifying the RT_Config.pm settings in /etc/
> rt3. I'm having a problem seeing the $rtname display our company
> domain. It still shows example.com.
>
> Here are my /etc/rt3/RT_SiteConfig.pm settings:
>
> Set($WebPath, "/rt3");
> Set($rtname, "broadvox.local");
> Set($Orginization, 'broadvox.local');
> Set($CorrespondAddress, 'echat...@broadvox.net');
> Set($CommentAddress, 'echat...@infotelecom.us');
> Set($Timezone, 'US/Eastern');
> Set($DatabaseType, 'mysql');
> Set($WebBaseURL, 'http://rt.broadvox.local/');
> Set(@Plugins, qw(RT::Authen::ExternalAuth));
>
> # LDAP
> Set($AuthMethods, ['LDAP', 'Internal']);
> Set($LdapExternalAuth, 0);
> Set($LdapExternalInfo, 0);
> Set($LdapAutoCreateNonLdapUsers, 1);
> Set($LdapAttrMap, {'Name' => 'sAMAccountName',
> 'EmailAddress' => 'mail',
> 'Orginization' => 'o',
> 'RealName' => 'cn',
> 'ExternalContactInfoId' => 'dn',
> 'ExternalAuthId' => 'sAMAccountName',
> 'Gecos', => 'sAMAccountName',
> 'WorkPhone', => 'telephoneNumber',
> 'Address1' => 'streetAddress',
> 'City' => 'l',
> 'State' => 'st',
> 'Zip' => 'postalCode',
> 'Country' => 'co'});
> Set($LdapRTAttrMatchList, ['ExternalContactInfoId', 'Name',
> 'EmailAddress', 'RealName',
> 'WorkPhone', 'Address2']);
> Set($LdapEmailAttrMatchList, ['mail', 'mailRoutingAddress',
>'mailAlternateAddress']);
> Set($LdapEmailAttrMatchPrefix, ['', 'smtp', 'SMTP:']);
> Set($LdapServer, 'clehbdc01.broadvox.local');
> Set($LdapBase, 'OU=USA,DC=broadvox,DC=local');
> Set($LdapFilter, '(objectClass=user)');
> 1;
>
> --
>
> Thank you for your assistance. :)
>
>
> -Eric
>
> CONFIDENTIAL. This e-mail and any attached files are confidential
> and should be destroyed and/or returned if you are not the intended
> and proper recipient.
>
___
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Re: [rt-users] Installing and Using ExternalAuth
On Thursday, May 14, 2009 12:35, Kevin wrote:
>> With V0.08, the sample config file says:
>>
>> # If this is set to 1, then users should be autocreated by RT
>> # as internal users if they fail to authenticate from an
>> # external service.
>> Set($AutoCreateNonExternalUsers,0);
>
> By default, RT-Authen-ExternalAuth will look for a user/password
> in LDAP and then fall back to RT's internal auth.
> Toggling this setting will allow you to create users that don't
> have a mapping in LDAP
>
Hi, Kevin
After I installed the ExternalAuth v0.05, I began modifying my RT_SiteConfig.PM
to reflect the LDAP setup. When I try to log onto through the Web Interface, I
receive an error. When I try logging in with the default "root" login, I get
the same error, but when I click "back" I'm logged in (as root). This only
happens for the default "root" user for RT, otherwise no LDAP users can log in.
Here is the Error from the Web Interface:
error: Can't use an undefined value as an ARRAY reference at
/usr/local/rt3/lib/RT/User_Vendor.pm line 56.
context: ...
52: $RT::Logger->debug( (caller(0))[3],
53: "Trying External authentication");
54:
55: # Get the prioritised list of external authentication services
56: my @auth_services = @$RT::ExternalAuthPriority;
57:
58: # For each of those services..
59: foreach my $service (@auth_services) {
60:
...
code stack: /usr/local/rt3/lib/RT/User_Vendor.pm:56
/usr/local/rt3/lib/RT/User_Vendor.pm:359
/usr/share/rt3/html/Callbacks/ExternalAuth/autohandler/Auth:35
/usr/share/rt3/html/Elements/Callback:85
/usr/share/rt3/html/autohandler:240
---
I should stress, I'm not modifying the RT_Config.pm settings in /etc/rt3. I'm
having a problem seeing the $rtname display our company domain. It still shows
example.com.
Here are my /etc/rt3/RT_SiteConfig.pm settings:
Set($WebPath, "/rt3");
Set($rtname, "broadvox.local");
Set($Orginization, 'broadvox.local');
Set($CorrespondAddress, 'echat...@broadvox.net');
Set($CommentAddress, 'echat...@infotelecom.us');
Set($Timezone, 'US/Eastern');
Set($DatabaseType, 'mysql');
Set($WebBaseURL, 'http://rt.broadvox.local/');
Set(@Plugins, qw(RT::Authen::ExternalAuth));
# LDAP
Set($AuthMethods, ['LDAP', 'Internal']);
Set($LdapExternalAuth, 0);
Set($LdapExternalInfo, 0);
Set($LdapAutoCreateNonLdapUsers, 1);
Set($LdapAttrMap, {'Name' => 'sAMAccountName',
'EmailAddress' => 'mail',
'Orginization' => 'o',
'RealName' => 'cn',
'ExternalContactInfoId' => 'dn',
'ExternalAuthId' => 'sAMAccountName',
'Gecos', => 'sAMAccountName',
'WorkPhone', => 'telephoneNumber',
'Address1' => 'streetAddress',
'City' => 'l',
'State' => 'st',
'Zip' => 'postalCode',
'Country' => 'co'});
Set($LdapRTAttrMatchList, ['ExternalContactInfoId', 'Name',
'EmailAddress', 'RealName',
'WorkPhone', 'Address2']);
Set($LdapEmailAttrMatchList, ['mail', 'mailRoutingAddress',
'mailAlternateAddress']);
Set($LdapEmailAttrMatchPrefix, ['', 'smtp', 'SMTP:']);
Set($LdapServer, 'clehbdc01.broadvox.local');
Set($LdapBase, 'OU=USA,DC=broadvox,DC=local');
Set($LdapFilter, '(objectClass=user)');
1;
--
Thank you for your assistance. :)
-Eric
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be destroyed and/or returned if you are not the intended and proper recipient.
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Re: [rt-users] Installing and Using ExternalAuth
On Thursday, May 14, 2009 12:35, Kevin wrote: >>> Also, I saw a question >>> asked earlier on the mailing list. Is there a way to integrate both >>> LDAP and >>> non-LDAP? >> >> With V0.08, the sample config file says: >> >> # If this is set to 1, then users should be autocreated by RT >> # as internal users if they fail to authenticate from an >> # external service. >> Set($AutoCreateNonExternalUsers,0); > > By default, RT-Authen-ExternalAuth will look for a user/password > in LDAP and then fall back to RT's internal auth. > Toggling this setting will allow you to create users that don't > have a mapping in LDAP > > -kevin Thanks Kevin and Bill. I will use this setting. :) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Installing and Using ExternalAuth
On May 14, 2009, at 12:17 PM, Bill Cole wrote: >> Also, I saw a question >> asked earlier on the mailing list. Is there a way to integrate both >> LDAP and >> non-LDAP? > > With V0.08, the sample config file says: > > # If this is set to 1, then users should be autocreated by RT > # as internal users if they fail to authenticate from an > # external service. > Set($AutoCreateNonExternalUsers,0); By default, RT-Authen-ExternalAuth will look for a user/password in LDAP and then fall back to RT's internal auth. Toggling this setting will allow you to create users that don't have a mapping in LDAP -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Installing and Using ExternalAuth
Eric Chatham wrote, On 5/14/09 11:35 AM: > -Original Message- > From: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bill Cole > Sent: Wednesday, May 13, 2009 15:03 > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Installing and Using ExternalAuth > [...] > >> 3 possibilities: >> >> 1. This is because of the version mismatch. >> 2. That RT.pm is not the RT.pm you are looking for, i.e. it is not the >> top-level module for Request Tracker. >> 3. That RT.pm is not readable by the install process. (one might achieve >> such an oddity with something like SELinux) > > Speaking of SELinux, the instructions I followed say to "disable" this. > Does it matter if I chose the "permissive" level? Dunno. I don't handle a lot of Linux machines, and none of them use SELinux at all. My RT lives in a FreeBSD jail. > Also, I saw a question > asked earlier on the mailing list. Is there a way to integrate both LDAP and > non-LDAP? With V0.08, the sample config file says: # If this is set to 1, then users should be autocreated by RT # as internal users if they fail to authenticate from an # external service. Set($AutoCreateNonExternalUsers,0); I don't know if that works... ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Installing and Using ExternalAuth
-Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bill Cole Sent: Wednesday, May 13, 2009 15:03 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Installing and Using ExternalAuth > See the "Versions" note on that page. In another post, you say you are > installing RT 3.6.6, but below it looks like you are trying to install > RT::Authen::ExternalAuth 0.08. That won't work. I'm not sure that it is the > source of your current issue, but you should get compatible versions before > proceeding. Thank you for identifying that for me. Yes, I did install RT 3.6.1. I found the tarball for v0.05 at http://www.cpan.org/authors/id/Z/ZO/ZORDRAK/ > Obviously the second one is not the right RT.pm It, but the others are also > in very odd places for RT.pm. Typically RT's perl modules are NOT installed > under the general-use perl directory tree, but in a distinct directory such > as /opt/rt3/. The specific layout is defined as part of the build/install > process, and results in the various paths being defined in the RT.pm that > gets installed. If you start moving parts of RT around after installation, > you will break it. After extracting the file and following the instructions to complete the installation, there were no errors. I also found the documentation for setting the ExternalAuth variables in RT_SiteConfig.PM as well. Examples: [r...@clehbrtsrv01 RT-Auth]# ls RT-Authen-ExternalAuth-0.05 RT-Authen-ExternalAuth-0.05.tar.gz [r...@clehbrtsrv01 RT-Auth]# cd RT-Authen-ExternalAuth-0.05 [r...@clehbrtsrv01 RT-Authen-ExternalAuth-0.05]# ls ChangeLog etc html inc lib LICENSE Makefile.PL MANIFEST META.yml README [r...@clehbrtsrv01 RT-Authen-ExternalAuth-0.05]# Makefile.PL -bash: Makefile.PL: command not found [r...@clehbrtsrv01 RT-Authen-ExternalAuth-0.05]# perl Makefile.PL Cannot determine perl version info from lib/RT/Authen/ExternalAuth.pm Cannot determine author info from lib/RT/Authen/ExternalAuth.pm Cannot determine license info from lib/RT/Authen/ExternalAuth.pm Using RT configuration from /usr/lib/perl5/vendor_perl/5.8.8/RT.pm: ./etc => /usr/local/rt3/etc/Authen-ExternalAuth ./html => /usr/share/rt3/html ./lib => /usr/local/rt3/lib Cannot determine perl version info from lib/RT/Authen/ExternalAuth.pm Checking if your kit is complete... Looks good Writing Makefile for RT::Authen::ExternalAuth [r...@clehbrtsrv01 RT-Authen-ExternalAuth-0.05]# make cp lib/RT/Authen/ExternalAuth.pm blib/lib/RT/Authen/ExternalAuth.pm cp lib/RT/User_Vendor.pm blib/lib/RT/User_Vendor.pm Manifying blib/man3/RT::Authen::ExternalAuth.3pm [r...@clehbrtsrv01 RT-Authen-ExternalAuth-0.05]# make install Installing /usr/local/rt3/lib/RT/User_Vendor.pm Installing /usr/local/rt3/lib/RT/Authen/ExternalAuth.pm Installing /usr/local/rt3/man/man3/RT::Authen::ExternalAuth.3pm Writing /usr/local/rt3/man/auto/RT/Authen/ExternalAuth/.packlist Appending installation info to /usr/local/rt3/lib/perllocal.pod Installing /usr/local/rt3/etc/Authen-ExternalAuth/RT_SiteConfig.pm Installing /usr/share/rt3/html/Callbacks/ExternalAuth/autohandler/Auth [r...@clehbrtsrv01 RT-Authen-ExternalAuth-0.05]# > 3 possibilities: > > 1. This is because of the version mismatch. > 2. That RT.pm is not the RT.pm you are looking for, i.e. it is not the > top-level module for Request Tracker. > 3. That RT.pm is not readable by the install process. (one might achieve > such an oddity with something like SELinux) Speaking of SELinux, the instructions I followed say to "disable" this. Does it matter if I chose the "permissive" level? Also, I saw a question asked earlier on the mailing list. Is there a way to integrate both LDAP and non-LDAP? > -Original Message- > From: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Ken Crocker > Sent: Monday, May 11, 2009 18:58 > To: rt Users > Subject: [rt-users] Add User question > > To any and all, > > > I want to set my RT Configuration to allow non-LDAP Users and LDAP > Users alike to be added as "Unprivileged" users when they are CC's on a > ticket during correspondance. Can anyone help me with this? Thanks. > > Kenn > LBNL > -- Thank you once again. :) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipi
Re: [rt-users] Installing and Using ExternalAuth
Eric Chatham wrote, On 5/13/09 12:14 PM: > Hello All, > > I am trying to install the current PM for RT::Authen::ExternalAuth PM > from CPAN. I am using the wiki.bestpractical guide for the > installation. > > http://wiki.bestpractical.com/view/ExternalAuth See the "Versions" note on that page. In another post, you say you are installing RT 3.6.6, but below it looks like you are trying to install RT::Authen::ExternalAuth 0.08. That won't work. I'm not sure that it is the source of your current issue, but you should get compatible versions before proceeding. > > I am stuck at the point where it is asking me to enter the path to the RT > PM. I tried looking up RT.pm in the system and using the path to it in > the Makefile.PL portion, but it is not taking. I also tried copying the > RT.pm to one of the selections in the Makefile.PL answer prompt to no > avail. Please assist in any way possible. I tried both the cpan install > and manual installation. I am stuck at both places with the Makefile.PL > script. Thank you greatly. :) > > Examples: > > [root@ ~ RT-Authen-ExternalAuth-0.08]# find / -name RT.pm > /usr/lib/perl5/vendor_perl/5.8.8/RT/RT.pm > /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi/Net/DNS/RR/RT.pm > /usr/lib/perl5/vendor_perl/5.8.8/RT.pm Obviously the second one is not the right RT.pm It, but the others are also in very odd places for RT.pm. Typically RT's perl modules are NOT installed under the general-use perl directory tree, but in a distinct directory such as /opt/rt3/. The specific layout is defined as part of the build/install process, and results in the various paths being defined in the RT.pm that gets installed. If you start moving parts of RT around after installation, you will break it. > [root@ ~ RT-Authen-ExternalAuth-0.08]# cp > /usr/lib/perl5/vendor_perl/5.8.8/RT.pm /usr/lib/perl5/vendor_perl/5.8.8/RT > [root@ ~ RT-Authen-ExternalAuth-0.08]# perl Makefile.PL > Cannot determine perl version info from lib/RT/Authen/ExternalAuth.pm > Cannot determine author info from lib/RT/Authen/ExternalAuth.pm > Cannot determine license info from lib/RT/Authen/ExternalAuth.pm > Cannot find the location of RT.pm that defines $RT::LocalPath in: inc > /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi > /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi > /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi > /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi > /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 > /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 > /usr/lib/perl5/site_perl > /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi > /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi > /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi > /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi > /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 > /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 > /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi > /usr/lib/perl5/5.8.8 . /opt/rt3/lib /opt/lib/rt3 /opt/lib /usr/local/rt3/lib > /usr/local/lib/rt3 /usr/local/lib /home/ rt3/lib /home/lib/rt3 /home/lib /usr/rt3/lib /usr/lib/rt3 /usr/lib /sw/rt3/lib /sw/lib/rt3 /sw/lib > Path to your RT.pm: /usr/lib/perl5/vendor_perl/5.8.8/ > Cannot find the location of RT.pm that defines $RT::LocalPath in: inc > /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi > /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi > /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi > /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi > /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 > /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 > /usr/lib/perl5/site_perl > /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi > /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi > /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi > /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi > /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 > /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 > /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi > /usr/lib/perl5/5.8.8 . /opt/rt3/lib /opt/lib/rt3 /opt/lib /usr/local/rt3/lib > /usr/local/lib/rt3 /usr/local/lib /home/ rt3/lib /home/lib/rt3 /home/lib /usr/rt3/lib /usr/lib/rt3 /usr/lib /sw/rt3/lib /sw/lib/rt3 /sw/lib /usr/lib/perl5/vendor_perl/5.8.8/ /usr/lib/perl5/vendor_perl/5.8.8//rt3/lib /usr/lib/perl5/vendor_perl/5.8.8//lib/rt3 /usr/lib/perl5/vendor_perl/5.8.8//lib > Path to your RT.pm: 3 possibilities: 1. This is because of the version mismatch. 2. That RT.pm is not the RT.pm you are looking for, i.e. it is not the top-level module for Request Tracker. 3. That RT.pm is not readable by the install process. (one might achieve such an oddity with something like SELinux) ___
[rt-users] Installing and Using ExternalAuth
Hello All, I am trying to install the current PM for RT::Authen::ExternalAuth PM from CPAN. I am using the wiki.bestpractical guide for the installation. http://wiki.bestpractical.com/view/ExternalAuth I am stuck at the point where it is asking me to enter the path to the RT PM. I tried looking up RT.pm in the system and using the path to it in the Makefile.PL portion, but it is not taking. I also tried copying the RT.pm to one of the selections in the Makefile.PL answer prompt to no avail. Please assist in any way possible. I tried both the cpan install and manual installation. I am stuck at both places with the Makefile.PL script. Thank you greatly. :) Examples: [root@ ~ RT-Authen-ExternalAuth-0.08]# find / -name RT.pm /usr/lib/perl5/vendor_perl/5.8.8/RT/RT.pm /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi/Net/DNS/RR/RT.pm /usr/lib/perl5/vendor_perl/5.8.8/RT.pm [root@ ~ RT-Authen-ExternalAuth-0.08]# cp /usr/lib/perl5/vendor_perl/5.8.8/RT.pm /usr/lib/perl5/vendor_perl/5.8.8/RT [root@ ~ RT-Authen-ExternalAuth-0.08]# perl Makefile.PL Cannot determine perl version info from lib/RT/Authen/ExternalAuth.pm Cannot determine author info from lib/RT/Authen/ExternalAuth.pm Cannot determine license info from lib/RT/Authen/ExternalAuth.pm Cannot find the location of RT.pm that defines $RT::LocalPath in: inc /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . /opt/rt3/lib /opt/lib/rt3 /opt/lib /usr/local/rt3/lib /usr/local/lib/rt3 /usr/local/lib /home/rt3/lib /home/lib/rt3 /home/lib /usr/rt3/lib /usr/lib/rt3 /usr/lib /sw/rt3/lib /sw/lib/rt3 /sw/lib Path to your RT.pm: /usr/lib/perl5/vendor_perl/5.8.8/ Cannot find the location of RT.pm that defines $RT::LocalPath in: inc /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . /opt/rt3/lib /opt/lib/rt3 /opt/lib /usr/local/rt3/lib /usr/local/lib/rt3 /usr/local/lib /home/rt3/lib /home/lib/rt3 /home/lib /usr/rt3/lib /usr/lib/rt3 /usr/lib /sw/rt3/lib /sw/lib/rt3 /sw/lib /usr/lib/perl5/vendor_perl/5.8.8/ /usr/lib/perl5/vendor_perl/5.8.8//rt3/lib /usr/lib/perl5/vendor_perl/5.8.8//lib/rt3 /usr/lib/perl5/vendor_perl/5.8.8//lib Path to your RT.pm: CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
