Re: [rt-users] Migrating RT3.8 database to RT4.2

[Lee Wiscovitch]

Thanks, that looks like it could be an option too.

Digging through the docs more, I see that there are two utilities that 
could be more useful:


rt-serializer
rt-importer

If I'm reading it correctly, I can use rt-serializer to export the 
contents of the RT3.8 database and then take that and feed it into the 
rt-importer on the RT4.2 instance.


But, it doesn't look like they existed in RT3.8...So maybe not really an 
option? I wonder if I could still point the RT4.2 rt-serializer to the 
RT3.8 mysql database and still use it?


On 02/08/2016 04:44 PM, Matt Zagrabelny wrote:

On Mon, Feb 8, 2016 at 3:35 PM, Lee Wiscovitch  wrote:


There is no import/export feature that I can use right?

https://www.bestpractical.com/docs/rt/4.2/backups.html

-m



-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany  March 14 & 15, 2016

Re: [rt-users] Migrating RT3.8 database to RT4.2

[Jim Brandt]

Hi Lee,

The typical upgrade path is to take a backup of your database (I think 
that's what Matt was pointing out), restore it on the new machine, then 
follow the steps in 6b in the README:


https://bestpractical.com/docs/rt/4.2/README.html

(It's good to read the whole README, but those are the key bits that are 
different for upgrading an existing instance.)


The upgrade scripts will then upgrade your database to be compatible 
with the new version of RT.


The serializer and importer tools are typically used in special cases 
where a DB upgrade won't work, like moving from one brand of DB to 
another or doing other things like joining two RT's together.


Jim


On 2/10/16 10:48 AM, Lee Wiscovitch wrote:

Thanks, that looks like it could be an option too.

Digging through the docs more, I see that there are two utilities that 
could be more useful:


rt-serializer
rt-importer

If I'm reading it correctly, I can use rt-serializer to export the 
contents of the RT3.8 database and then take that and feed it into the 
rt-importer on the RT4.2 instance.


But, it doesn't look like they existed in RT3.8...So maybe not really 
an option? I wonder if I could still point the RT4.2 rt-serializer to 
the RT3.8 mysql database and still use it?


On 02/08/2016 04:44 PM, Matt Zagrabelny wrote:
On Mon, Feb 8, 2016 at 3:35 PM, Lee Wiscovitch 
 wrote:



There is no import/export feature that I can use right?

https://www.bestpractical.com/docs/rt/4.2/backups.html

-m



-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)

* Hamburg Germany  March 14 & 15, 2016



-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany  March 14 & 15, 2016

Re: [rt-users] Migrating RT3.8 database to RT4.2

[Matt Zagrabelny]

On Mon, Feb 8, 2016 at 3:35 PM, Lee Wiscovitch  wrote:

> There is no import/export feature that I can use right?

https://www.bestpractical.com/docs/rt/4.2/backups.html

-m

-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany  March 14 & 15, 2016

[rt-users] Migrating RT3.8 database to RT4.2

[Lee Wiscovitch]

So first off, somehow never used a mailing list before so if I'm doing 
this wrong many apologies ;)


We're currently running RT3.8.11 on Ubuntu and it's functioning about as 
best as we can expect.


I'm currently documenting/testing installing RT4.2 via aptitude on 
Debian Jessie. We're trying to avoid installing from source for several 
reasons.


I'm getting to the point that I need to figure out how to handle 
migrating the tickets/attachments from the RT3.8 instance to this new 
RT4.2 instance.


I found this page:

http://www.math.ias.edu/~tarzadon/pages/posts/migrating-rt-3.6.4-to-rt-4.0-88.php

And while the versions are off, seems simple enough.

My concern is that is all I've found so far, so don't want to just 
blindly assume that is the best way to approach this.


We're not going to upgrade the existing RT3.8 instance, we want a new 
fresh RT4.2 instance but with the existing tickets/attachments.


There is no import/export feature that I can use right?

Any comments/suggestions would be appreciated!

-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany  March 14 & 15, 2016