Re: [rt-users] On Comment resolved ticket set back to new status
Hi Dave, in my test-rt (3.6.1, which still has all the defaults configured) is a global scrip that says: On Correspond Open Tickets with template Blank are you sure you haven't got it? Regards Violetta On all of our queues when a ticket is in a resolved state and a user makes a comment on the ticket the status of the ticket is set back to new. We have no defined scrips for the Queues or in Global configuration that are set to do this. Is this a default action in RT if so is it possible to change this? Thanks Dave -- Vorstand/Board of Management: Dr. Bernd Finkbeiner, Dr. Florian Geyer, Dr. Roland Niemeier, Dr. Arno Steitz, Dr. Ingrid Zech Vorsitzender des Aufsichtsrats/ Chairman of the Supervisory Board: Prof. Dr. Hanns Ruder Sitz/Registered Office: Tuebingen Registergericht/Registration Court: Stuttgart Registernummer/Commercial Register No.: HRB 382196 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] On Comment resolved ticket set back to new status
Hi Violetta, We have removed all global scripts on our queues a while ago. Thanks Dave -Original Message- From: Violetta Wawryk [mailto:[EMAIL PROTECTED] Sent: 10 October 2008 12:15 To: Dave Wells Cc: RT users Subject: Re: [rt-users] On Comment resolved ticket set back to new status Hi Dave, in my test-rt (3.6.1, which still has all the defaults configured) is a global scrip that says: On Correspond Open Tickets with template Blank are you sure you haven't got it? Regards Violetta On all of our queues when a ticket is in a resolved state and a user makes a comment on the ticket the status of the ticket is set back to new. We have no defined scrips for the Queues or in Global configuration that are set to do this. Is this a default action in RT if so is it possible to change this? Thanks Dave -- Vorstand/Board of Management: Dr. Bernd Finkbeiner, Dr. Florian Geyer, Dr. Roland Niemeier, Dr. Arno Steitz, Dr. Ingrid Zech Vorsitzender des Aufsichtsrats/ Chairman of the Supervisory Board: Prof. Dr. Hanns Ruder Sitz/Registered Office: Tuebingen Registergericht/Registration Court: Stuttgart Registernummer/Commercial Register No.: HRB 382196 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] On Comment resolved ticket set back to new status
Its ok found the problem. I was using the ReplyToResolved contribution on the RT wiki and it seems to fire on a comment as well as a correspond. I shall investigate. Thx Dave -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Wells Sent: 10 October 2008 14:21 To: Violetta Wawryk; RT users Subject: Re: [rt-users] On Comment resolved ticket set back to new status Hi Violetta, We have removed all global scripts on our queues a while ago. Thanks Dave -Original Message- From: Violetta Wawryk [mailto:[EMAIL PROTECTED] Sent: 10 October 2008 12:15 To: Dave Wells Cc: RT users Subject: Re: [rt-users] On Comment resolved ticket set back to new status Hi Dave, in my test-rt (3.6.1, which still has all the defaults configured) is a global scrip that says: On Correspond Open Tickets with template Blank are you sure you haven't got it? Regards Violetta On all of our queues when a ticket is in a resolved state and a user makes a comment on the ticket the status of the ticket is set back to new. We have no defined scrips for the Queues or in Global configuration that are set to do this. Is this a default action in RT if so is it possible to change this? Thanks Dave -- Vorstand/Board of Management: Dr. Bernd Finkbeiner, Dr. Florian Geyer, Dr. Roland Niemeier, Dr. Arno Steitz, Dr. Ingrid Zech Vorsitzender des Aufsichtsrats/ Chairman of the Supervisory Board: Prof. Dr. Hanns Ruder Sitz/Registered Office: Tuebingen Registergericht/Registration Court: Stuttgart Registernummer/Commercial Register No.: HRB 382196 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] On Comment resolved ticket set back to new status
Hi Guys, On all of our queues when a ticket is in a resolved state and a user makes a comment on the ticket the status of the ticket is set back to new. We have no defined scrips for the Queues or in Global configuration that are set to do this. Is this a default action in RT if so is it possible to change this? Thanks Dave ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
