Re: [rt-users] Problem with PDF attachments
On Wed, Jan 21, 2009 at 07:55:42PM -0500, System Administrator wrote: Hi, I recently upgraded from version 3.4.6 to 3.8.1. Since then, pdf attachments downloaded from RT or sent by RT are corrupted, Acrobat Reader displays the error Insufficient data for an image. This occurs even for pdf attachments saved before the upgrade. I saw no errors in the database upgrade script running. Have anyone had this issue before and encountered a solution? I think you missed upgrade process in UPGRADING.mysql. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problem with PDF attachments
System Administrator wrote: Hi, I recently upgraded from version 3.4.6 to 3.8.1. Since then, pdf attachments downloaded from RT or sent by RT are corrupted, Acrobat Reader displays the error Insufficient data for an image. This occurs even for pdf attachments saved before the upgrade. I saw no errors in the database upgrade script running. Have anyone had this issue before and encountered a solution? Did you apply the MySQL 4.0-4.1 schema changes as described in UPGRADING.mysql? Regards Racke -- LinuXia Systems = http://www.linuxia.de/ Expert Interchange Consulting and System Administration ICDEVGROUP = http://www.icdevgroup.org/ Interchange Development Team ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Problem with PDF attachments
Yes, I missed the schema changes. I have to admit that I no longer have the backup made before the upgrade. So, I applied the schema changes on current database. Everything is working correctly now. The only side effects are that pdf attached between the upgrade and the schema patch still cannot be seen, and that non-English characters of messages from the same period are not being display correctly. But these are minor issues. Thank you very much Emmanuel and Racke -- --- Guido Gabriel Gómez Medina NEO TEC, S.A. Gerente de Desarrollo Teléfono +507 2614401 Fax +507 2610741 www.neotec.com.pa --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problem with PDF attachments
On Thu, Jan 22, 2009 at 03:52:17PM -0500, Guido Gómez wrote: Yes, I missed the schema changes. I have to admit that I no longer have the backup made before the upgrade. So, I applied the schema changes on current database. Everything is working correctly now. The only side effects are that pdf attached between the upgrade and the schema patch still cannot be seen, and that non-English characters of messages from the same period are not being display correctly. But these are minor issues. yes and there is no easy way to recover those corrupted datas. THought in some days everyone would forgot those datas ;) Thank you very much Emmanuel and Racke You're welcome :) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Problem with PDF attachments
Hi, I recently upgraded from version 3.4.6 to 3.8.1. Since then, pdf attachments downloaded from RT or sent by RT are corrupted, Acrobat Reader displays the error Insufficient data for an image. This occurs even for pdf attachments saved before the upgrade. I saw no errors in the database upgrade script running. Have anyone had this issue before and encountered a solution? Thanks in advance. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
