[rt-users] Question about 4.2 and setting the owner
Hello all, I have somewhat of an aesthetics question about RT 4.2. Back in 4.0, when my helpdesk people went to create a ticket, etc, they would sometimes need to change the owner in the basics field. In 4.0 it was a dropdown. In 4.2, it's now a typed auto-completing field. Is there a way to revert to the dropdown easily?
Re: [rt-users] Question about 4.2 and setting the owner
Add this line into RT_SiteConfig.pm: Set($AutocompleteOwners, 0); From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Chris Hall Sent: Tuesday, November 05, 2013 9:37 AM To: rt-users Subject: [rt-users] Question about 4.2 and setting the owner Hello all, I have somewhat of an aesthetics question about RT 4.2. Back in 4.0, when my helpdesk people went to create a ticket, etc, they would sometimes need to change the owner in the basics field. In 4.0 it was a dropdown. In 4.2, it's now a typed auto-completing field. Is there a way to revert to the dropdown easily?
Re: [rt-users] Question about 4.2 and setting the owner
On Tue, 2013-11-05 at 11:35 -0500, Parish, Brent wrote: Add this line into RT_SiteConfig.pm: Set($AutocompleteOwners, 0); RT 4.2 did not change this default; if $AutocompleteOwners was not set in your 4.0 installation, it will not be set in your 4.2 upgrade. You are likely running into a performance optimization in RT 4.2; namely, configurations with large numbers of possible Owners (generally due to configuration errors) can cause extremely long load times on Update pages. RT 4.2 switches to the autocompleter when it finds more than 50 possible owners, rather than attempting to render a very large drop-down. This is irrespective of the value of $AutocompleteOwners. How many potential owners exist in this queue? - Alex
Re: [rt-users] Question about 4.2 and setting the owner
That's the answer Alex. I found it a few minutes after I'd emailed the mailing list. There's ~60 users. Thanks for the reply. On Tue, Nov 5, 2013 at 12:03 PM, Alex Vandiver ale...@bestpractical.comwrote: On Tue, 2013-11-05 at 11:35 -0500, Parish, Brent wrote: Add this line into RT_SiteConfig.pm: Set($AutocompleteOwners, 0); RT 4.2 did not change this default; if $AutocompleteOwners was not set in your 4.0 installation, it will not be set in your 4.2 upgrade. You are likely running into a performance optimization in RT 4.2; namely, configurations with large numbers of possible Owners (generally due to configuration errors) can cause extremely long load times on Update pages. RT 4.2 switches to the autocompleter when it finds more than 50 possible owners, rather than attempting to render a very large drop-down. This is irrespective of the value of $AutocompleteOwners. How many potential owners exist in this queue? - Alex
