Re: [rt-users] Queue specific templates
Thanks Kenn I implemented these changes yesterday and it worked great. On Sep 29, 2010 5:00 PM, Dustin Berube dustin.ber...@gmail.com wrote: Dustin, Just name the template the same name as the Global template and RT will use the Queue-... Thanks for the info Kenn. I will give this a try tomorrow morning. RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] Queue specific templates
I am looking for some suggestions on the best way to have queue specific templates. I certain departments that have a queue setup with different needs for auto-responses and ticket resolutions. Is there is a way to over ride the global templates on a per queue basis? IT is the primary users of RT and we have a few departments that want to have a queue to handle their customer service needs. How are you handling the differences between each queue as far as scrips and templates are concerned? Did you delete the global scrips and templates and create them on a per queue basis? Thanks, Dustin RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Queue specific templates
Dustin, Just name the template the same name as the Global template and RT will use the Queue-specified version of the same named template. For Queue-level scrips, you can select either the Global template or the ones you have for just the Queue. Kenn LBNL On Wed, Sep 29, 2010 at 12:05 PM, Dustin Berube dustin.ber...@gmail.comwrote: I am looking for some suggestions on the best way to have queue specific templates. I certain departments that have a queue setup with different needs for auto-responses and ticket resolutions. Is there is a way to over ride the global templates on a per queue basis? IT is the primary users of RT and we have a few departments that want to have a queue to handle their customer service needs. How are you handling the differences between each queue as far as scrips and templates are concerned? Did you delete the global scrips and templates and create them on a per queue basis? Thanks, Dustin RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Queue specific templates
Dustin, Just name the template the same name as the Global template and RT will use the Queue-specified version of the same named template. For Queue-level scrips, you can select either the Global template or the ones you have for just the Queue. Thanks for the info Kenn. I will give this a try tomorrow morning. RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
