Re: [rt-users] Quick Ticket Creatation

2012-02-23 Thread Kevin Falcone
On Thu, Feb 23, 2012 at 11:05:24AM +, Martin Petersson wrote:
>About the Quick Ticket Creatation, is it possible to have all users in the 
> dropdown list so
>that I can assign a ticket to a certain owner?
> 
>How can I do that?

You'll need to cleanly override Elements/QuickCreate and replace the
Me/Nobody code with a call to SelectOwner.

You can read more about cleanly customizing RT at 
http://requesttracker.wikia.com/wiki/Customizing

-kevin


pgpgGoiC853Pq.pgp
Description: PGP signature

RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston — March 5 & 6, 2012

[rt-users] Quick Ticket Creatation

2012-02-23 Thread Martin Petersson
Hello,

About the Quick Ticket Creatation, is it possible to have all users in the 
dropdown list so that I can assign a ticket to a certain owner?
How can I do that?

Med Vänliga Hälsningar/Best Regards

Martin Petersson
*: Office +46 (0)522 98028
*: Fax +46 (0)70 25 79 453
*: www.uanet.se


Gustaf Mattssons Väg 2
451 50 Uddevalla
Orgnr: 556702-4095
Styrelsens säte: Uddevalla
P Please consider the environment before printing this e-mail.


RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston — March 5 & 6, 2012