Re: [rt-users] RT: To and Cc emails separate
On Fri, Feb 12, 2010 at 06:23:58AM -0800, david_st...@mcafee.com wrote: Our Requestors and Cc people receive separate emails when Correspondence is added to a Ticket. This leads to confusion, where the Cc person thinks the original requestor was not included so they Reply again and Cc the requestor. Is there some way, when Correspondence is added to a ticket, everyone receives the same email with all recipients listed? This sounds like you have separate On Correspond Notify Foo scrips and need to combine them. If you look at the Message-IDs of the two separate emails, you can tell which scrip generated them and work backwards to see what two scrips need to be combined. -kevin pgpaUF2S71Be2.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT: To and Cc emails separate
Our Requestors and Cc people receive separate emails when Correspondence is added to a Ticket. This leads to confusion, where the Cc person thinks the original requestor was not included so they Reply again and Cc the requestor. Is there some way, when Correspondence is added to a ticket, everyone receives the same email with all recipients listed? Thanks, David Stiff Release Engineer McAfee, Inc. 565 Kumpf Drive Waterloo, Ontario N2V 1K3 (519) 880-2045 direct (519) 747-4731 fax david_st...@mcafee.com Safe online? Avoid dangerous web sites using McAfee SiteAdvisor(tm) - a FREE download from http://www.siteadvisor.com?cid=27092. Don't search or surf without it! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT: To and Cc emails separate
Our RT system does this too... I chalked it up to our old version though(3.2.1) I've messed with the scrip setup multiple times trying all sorts of combinations, and I can't get the system to send 1 email with to, cc all in 1 email. I would love to hear how to do this... Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@normed.ca Technology assistance: email nosmhelpd...@normed.ca Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays: Off campus toll free 1 (800) 461-8777, option 8, or locally either (705) 662-7120 or (807) 766-7500 david_st...@mcafee.com 2/12/2010 9:23 AM Our Requestors and Cc people receive separate emails when Correspondence is added to a Ticket. This leads to confusion, where the Cc person thinks the original requestor was not included so they Reply again and Cc the requestor. Is there some way, when Correspondence is added to a ticket, everyone receives the same email with all recipients listed? Thanks, David Stiff Release Engineer McAfee, Inc. 565 Kumpf Drive Waterloo, Ontario N2V 1K3 (519) 880-2045 direct (519) 747-4731 fax david_st...@mcafee.com Safe online? Avoid dangerous web sites using McAfee SiteAdvisor(tm) - a FREE download from http://www.siteadvisor.com?cid=27092. Don't search or surf without it! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
