Re: [rt-users] RT Book : does it worth?
Jesse Vincent ha scritto: > It's just not very high on the priority list...and I'd rather see a new > book covering RT4 than RT 3.8. (http://wiki.bestpractical.com/view/RT4) Yes definitely I'd love to see a "RT 4.0 - the definitive guide" published. Could be fun too being a proofreader for that manual :) @all Thank you for you answers, it's glad to receive so many feedback from the RT community cheers -- Andrea Perotti Cutaway S.r.l. www.cutaway.it c/o Seat PagineGialle smime.p7s Description: S/MIME Cryptographic Signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Book : does it worth?
Hello Andrea! We bought the book, it is not the ultimative guide to set up a working ticket infrastructure. But it gives you some ideas how RT works, some nice examples. And it costs 30 bucks, and if it saves you 1 hour it is a good buy. The difference between 3.6 and 3.8 are marginal It is more or less only on the WebInterface (and you can still configure 3.8 to look like 3.6). But I think a really good book which gives you an idea about how to set up ticket infrastructures in complex and/or large environments would be helpful It should not only handle the technical part but also how to organize your queues. For this kind of information I think I would spend more than 30 bucks. regards sven On Do, 2009-02-05 at 17:43 +0100, Rainer Duffner wrote: > Ham MI-ID, Torsten Brumm schrieb: > > Hi Andrea, > > > > i remember a threat like this some months ago and again: Yes, the book is > > still actual! There are many changes since 2005 but the core and most of > > the main features are working the same way. > > > > Torsten > > > > > > > That said, maybe "somebody" finds the time to do a follow-up that > O'Reilly can sell in the form of their PDF-only "short-cuts" for 10 USD. > > But I guess Bestpractical makes more money by hosting trainings than > through the sales of the book... > > > > Rainer > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Book : does it worth?
> Well, it wasn't meant to sound negative. Just realistic ;-) No worries. I just want to be clear that we're not intentionally holding back on docs to sell training :) > > > I'd love to see it happen - > > It's just not very high on the priority list...and I'd rather see a new > > book covering RT4 than RT 3.8. (http://wiki.bestpractical.com/view/RT4) > > > Can you make an announcement, once you have a version that can be built > and run to get an idea of what it looks like? > The first alphas will really be "look! It compiles! don't use it." We've started by gutting the internals and leaving the featureset alone. After 5+ years, it's something RT really needs. As we get toward beta, it will be more worth playing with. -j pgpeFrZhSKSDP.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Book : does it worth?
Jesse Vincent schrieb: >> That said, maybe "somebody" finds the time to do a follow-up that >> O'Reilly can sell in the form of their PDF-only "short-cuts" for 10 USD. >> >> But I guess Bestpractical makes more money by hosting trainings than >> through the sales of the book... >> >> > > That may be true, Well, it wasn't meant to sound negative. Just realistic ;-) > but has nothing to do with why I haven't been > pressuring O'Reilly to do a new RT book. Hm. I thought you wrote the book ;-) (With some others) > I'd love to see it happen - > It's just not very high on the priority list...and I'd rather see a new > book covering RT4 than RT 3.8. (http://wiki.bestpractical.com/view/RT4) > Ah, interesting read. I wish you good progress ;-) But realistically, somebody would need to start writing that book now. Like all those "Missing manual" books that are released shortly after the software hits the street. Can you make an announcement, once you have a version that can be built and run to get an idea of what it looks like? I always want to make a VM-image of RT3.8 on FreeBSD with Postgres, but I never get around doing that, either... Best Regards, Rainer ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Book : does it worth?
> > That said, maybe "somebody" finds the time to do a follow-up that > O'Reilly can sell in the form of their PDF-only "short-cuts" for 10 USD. > > But I guess Bestpractical makes more money by hosting trainings than > through the sales of the book... > That may be true, but has nothing to do with why I haven't been pressuring O'Reilly to do a new RT book. I'd love to see it happen - It's just not very high on the priority list...and I'd rather see a new book covering RT4 than RT 3.8. (http://wiki.bestpractical.com/view/RT4) pgpymlEKYYroN.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Book : does it worth?
Ham MI-ID, Torsten Brumm schrieb: > Hi Andrea, > > i remember a threat like this some months ago and again: Yes, the book is > still actual! There are many changes since 2005 but the core and most of the > main features are working the same way. > > Torsten > > That said, maybe "somebody" finds the time to do a follow-up that O'Reilly can sell in the form of their PDF-only "short-cuts" for 10 USD. But I guess Bestpractical makes more money by hosting trainings than through the sales of the book... Rainer ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Book : does it worth?
Hi Andrea, i remember a threat like this some months ago and again: Yes, the book is still actual! There are many changes since 2005 but the core and most of the main features are working the same way. Torsten Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne -Urspruengliche Nachricht- Von: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Andrea Perotti Gesendet: Donnerstag, 5. Februar 2009 10:11 An: rt-users@lists.bestpractical.com Betreff: [rt-users] RT Book : does it worth? Hi guys is the book published by O'Reilly still actual or too much time has passed since 2005 and the info written there are no more updated? I've seen in changelog from 3.6 to 3.8 a big step head and reading about the idea of release 4.0 during 2009 make me even more in doubt about buying it... Have you read it? Did you find it useful, or the way RT is intended to be documented nowadays is via wiki and this ML ? Thank you for your answers and opinions. cheers -- Andrea Perotti Cutaway S.r.l. c/o Seat PagineGialle email : apero...@cutaway.it www : http://www.cutaway.it ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT Book : does it worth?
Hi guys is the book published by O'Reilly still actual or too much time has passed since 2005 and the info written there are no more updated? I've seen in changelog from 3.6 to 3.8 a big step head and reading about the idea of release 4.0 during 2009 make me even more in doubt about buying it... Have you read it? Did you find it useful, or the way RT is intended to be documented nowadays is via wiki and this ML ? Thank you for your answers and opinions. cheers -- Andrea Perotti Cutaway S.r.l. c/o Seat PagineGialle email : apero...@cutaway.it www : http://www.cutaway.it smime.p7s Description: S/MIME Cryptographic Signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
