[rt-users] RT applications
Hi all! Can anyone tell me some examples where RT can be applied for ? 1. project management 2. help desk, 3. NOC ticketing. Basically, this is what it is made for. 4. CRM and software development Thanks in advance Best Regards Teresa ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT applications
On Mon, 2007-05-14 at 18:00 +0200, Teresa Carcelén Fernández wrote: Can anyone tell me some examples where RT can be applied for ? 1. project management We use RT extensively for project management. Parent/child and dependency functionality makes this very nice. Also, when using extensions like TimeLine, you can make snazzy Ganttesque charts. 2. help desk, Our Helpdesk has migrated to use RT exclusively for trouble tickets, and escalation of issues outside of the Helpdesk. 3. NOC ticketing. Basically, this is what it is made for. I don't think RT was made for this, but in concert with AssetTracker works very good for NOC incident management. 4. CRM and CRM = Customer Relationship Management? If so, when combined with something like RT-Billing (*cough* shameless plug to be released soon /plug) makes automation of quotes/estimates and billing trivial. RT's intrinsic ability to track items based on requestor makes it very easy to figure out who your noisy customers are as well :) software development We have custom fields in development queues for things like Revision Version and Code Status, and tie this in with SVN (Subversion) to allow for very fluid tracking of development items. You'd need to put in some custom legwork to make this really snap, but it works well once it's fleshed out. -- Matthew Keller Information Security Officer Network Administrator Computing Technology Services State University of New York @ Potsdam Potsdam, NY, USA http://mattwork.potsdam.edu/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT applications
software development We have custom fields in development queues for things like Revision Version and Code Status, and tie this in with SVN (Subversion) to allow for very fluid tracking of development items. You'd need to put in some custom legwork to make this really snap, but it works well once it's fleshed out. http://search.cpan.org/dist/RT-Integration-SVN/ may be some of that custom legwork ;) PGP.sig Description: This is a digitally signed message part ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT applications
I REALLY wish these things were listed in the RT wiki. Wow. That looks great. On Mon, 2007-05-14 at 13:19 -0400, Jesse Vincent wrote: software development We have custom fields in development queues for things like Revision Version and Code Status, and tie this in with SVN (Subversion) to allow for very fluid tracking of development items. You'd need to put in some custom legwork to make this really snap, but it works well once it's fleshed out. http://search.cpan.org/dist/RT-Integration-SVN/ may be some of that custom legwork ;) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT applications
On May 14, 2007, at 2:15 PM, Teresa Carcelén Fernández wrote: Thanks a lot, specially to Mark and Jesse. Yes, It´d be a good idea to include this advantages in the RT wiki Wikis are designed to allow the community to add content. I'd be indebted if you could add what you've learned there. I´m amazing how cool is RT. And now AT, wow. Please, I have the last question, RT is not made for Bug Tracking System, isn´t it? We use RT for a bug tracking system here at best practical, as well as for cpan (rt.cpan.org) and perl (rt.perl.org). We're pretty happy with it. Jesse PGP.sig Description: This is a digitally signed message part ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT applications
We use it for: Customer Support (product issues) IT Helpdesk (internal) Service Requests Projects Software Issue Tracking (internal) Corrective and Preventative Actions (QMS) Document Changes (QMS, basic integration with SVN) Nonconforming Products (QMS) Taan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
