Re: [rt-users] Re: Cannot add members to groups...
Dummy cerberus, What are you trying to do? By and large, privileges are reserved for privileged users, therefore an un-privileged user cannot be granted rights nor added to a group that has rights. They are already in a group called "Unprivileged Users" and some rights can be granted to them globally or on a queue basis, like creating tickets, seeing tickets in a queue, etc. as far as configuration is concerned, try granting that right to a select few "privileged users", perhaps a group of specific users on a global basis. Hope this helps. Kenn LBNL On 9/24/2007 3:48 AM, Dummy cerberus wrote: Sorry, I found out that only privileged users can be made members of my custom groups... but I don't want privileged users to be able to Configure the system... can I disable access to "Configure" menu? Best regards, M.A. On 9/24/07, Dummy cerberus <[EMAIL PROTECTED]> wrote: Hello, I-m using RT 3.6.4 with LDAP authentication and information against Active Directory... the problem I found is that, when I go to Config->Groups->Members, I cannot select users to add to the group... I can only select two users: "root" (from DB) and "user1" (from LDAP)... "user1" was marked as "privileged"... but the other users from LDAP which are not privileged cannot be selected... Best regards, M.A. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Re: Cannot add members to groups...
http://wiki.bestpractical.com/view/ShowConfigTab Dummy cerberus schrieb: Sorry, I found out that only privileged users can be made members of my custom groups... but I don't want privileged users to be able to Configure the system... can I disable access to "Configure" menu? Best regards, M.A. On 9/24/07, Dummy cerberus <[EMAIL PROTECTED]> wrote: Hello, I-m using RT 3.6.4 with LDAP authentication and information against Active Directory... the problem I found is that, when I go to Config->Groups->Members, I cannot select users to add to the group... I can only select two users: "root" (from DB) and "user1" (from LDAP)... "user1" was marked as "privileged"... but the other users from LDAP which are not privileged cannot be selected... Best regards, M.A. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Re: Cannot add members to groups...
Sorry, I found out that only privileged users can be made members of my custom groups... but I don't want privileged users to be able to Configure the system... can I disable access to "Configure" menu? Best regards, M.A. On 9/24/07, Dummy cerberus <[EMAIL PROTECTED]> wrote: > Hello, > > I-m using RT 3.6.4 with LDAP authentication and information against > Active Directory... the problem I found is that, when I go to > Config->Groups->Members, I cannot select users to add to the group... > I can only select two users: "root" (from DB) and "user1" (from > LDAP)... "user1" was marked as "privileged"... but the other users > from LDAP which are not privileged cannot be selected... > > Best regards, > > M.A. > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
