Re: [rt-users] Remove Message
On Thu, Dec 19, 2013 at 06:28:24PM +, Bryon Baker wrote: I would like to get rid of the following message User could not be created: Must specify 'Name' attribute This happens when trying to create users and on some emails when the auto create is enabled. Can someone give me a little direction to get rid of this? This is an error, RT users must have a username (a unique username). I don't know how you're autocreating users, but you may wish to emulate what RT does with users created via email and set Name equal to the email address as well as EmailAddress equal to the email. -kevin pgpymegGXtmgb.pgp Description: PGP signature
Re: [rt-users] Remove Message
Thanks for the response Kevin. This is happening when RT creates users from incoming emails. I am also using the external auth plugin. Where in the config would I equate name to email address? Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 . 262-783-6261 ext. 2296 bba...@copesan.com www.copesan.com Servicing North America with Local Care -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, December 20, 2013 9:49 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Remove Message On Thu, Dec 19, 2013 at 06:28:24PM +, Bryon Baker wrote: I would like to get rid of the following message User could not be created: Must specify 'Name' attribute This happens when trying to create users and on some emails when the auto create is enabled. Can someone give me a little direction to get rid of this? This is an error, RT users must have a username (a unique username). I don't know how you're autocreating users, but you may wish to emulate what RT does with users created via email and set Name equal to the email address as well as EmailAddress equal to the email. -kevin
Re: [rt-users] Remove Message
Don't send me personal email, I read the list, obey my Reply-To header and send your mail to the list. On Fri, Dec 20, 2013 at 04:22:08PM +, Bryon Baker wrote: Thanks for the response Kevin. This is happening when RT creates users from incoming emails. I am also using the external auth plugin. Where in the config would I equate name to email address? The default config shipped with RT::Authen::ExternalAuth sets the Name parameter, you must have removed that, but since you've not shown actual errors or a config, all anyone can do is guess. https://metacpan.org/pod/RT::Authen::ExternalAuth::LDAP -kevin pgpUxzhDeXkv_.pgp Description: PGP signature
Re: [rt-users] Remove Message
This is the message when RT tries to create a user with incoming email
User could not be created: User creation failed in mailgateway: Must
specify 'Name' attribute (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:245)
This is the message when I try and create a user manually using Admin User
Create
User could not be created: Must specify 'Name' attribute
You sent me information related to external auth. Does RT use the parameters
in that area?
External Auth Config
{
'Connect_LDAP' = {
'base' = 'DC=copesan,DC=local',
'pass' = 'Password not printed',
'net_ldap_args' = [
'version',
3
],
'filter' =
'((ObjectCategory=User)(ObjectClass=Person))',
'attr_match_list' = [
'Name',
'EmailAddress'
],
'tls' = 0,
'd_filter' =
'(userAccountControl:1.2.840.113556.1.4.803:=2)',
'user' = 'CN=RQ
Tracker,OU=Users_Special,OU=Copesan,DC=Copesan,DC=local',
'type' = 'ldap',
'server' = '192.168.250.49',
'attr_map' = {
'City' = 'l',
'RealName' = 'cn',
'State' = 'st',
'EmailAddress' = 'mail',
'Gecos' = 'sAMAccountName',
'Country' = 'co',
'Address1' = 'streetAddress',
'Zip' = 'postalCode',
'WorkPhone' = 'telephoneNumber',
'Name' = 'sAMAccountName',
'Organization' =
'physicalDeliveryOfficeName',
'ExternalAuthId' = 'sAMAccountName'
}
},
'Connect_MSSQL' = {
'pass' = 'Password not printed',
'table' = 'ReqTracker_HelpDesk',
'attr_match_list' = [
'Name',
'Gecos'
],
'p_field' = 'password',
'port' = '1433',
'p_check' = sub { DUMMY },
'u_field' = 'Email',
'database' =
'RapidTrax6a;Driver=SQLServer;DSN=SQLServer',
'dbi_driver' = 'ODBC',
'user' = 'HelpDeskOTRS',
'type' = 'db',
'server' = '192.168.250.29',
'attr_map' = {
'City' = 'City',
'RealName' = 'Realname',
'State' = 'State',
'EmailAddress' = 'Email',
'Gecos' = 'Email',
'Address1' = 'Address',
'Zip' = 'Zip',
'Name' = 'Email',
'Organization' = 'Organization',
'ExternalAuthId' = 'Email'
}
}
}
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
Servicing North America with Local Care
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Friday, December 20, 2013 3:59 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Remove Message
Don't send me personal email, I read the list, obey my Reply-To header and send
your mail to the list.
On Fri, Dec 20, 2013 at 04:22:08PM +, Bryon Baker wrote:
Thanks for the response Kevin.
This is happening when RT creates users from incoming emails.
I am also using the external auth plugin. Where in the config would I equate
name to email address?
The default config shipped with RT::Authen::ExternalAuth sets the Name
parameter, you must have removed that, but since you've not shown actual errors
or a config, all anyone can do is guess.
https://metacpan.org/pod/RT::Authen::ExternalAuth::LDAP
-kevin
Re: [rt-users] Remove Message
By the way for the Emails it does not happen all the time. It is very sporadic
and I cannot figure out the pattern.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
Servicing North America with Local Care
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bryon Baker
Sent: Friday, December 20, 2013 4:23 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Remove Message
This is the message when RT tries to create a user with incoming email
User could not be created: User creation failed in mailgateway: Must
specify 'Name' attribute (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:245)
This is the message when I try and create a user manually using Admin User
Create
User could not be created: Must specify 'Name' attribute
You sent me information related to external auth. Does RT use the parameters
in that area?
External Auth Config
{
'Connect_LDAP' = {
'base' = 'DC=copesan,DC=local',
'pass' = 'Password not printed',
'net_ldap_args' = [
'version',
3
],
'filter' =
'((ObjectCategory=User)(ObjectClass=Person))',
'attr_match_list' = [
'Name',
'EmailAddress'
],
'tls' = 0,
'd_filter' =
'(userAccountControl:1.2.840.113556.1.4.803:=2)',
'user' = 'CN=RQ
Tracker,OU=Users_Special,OU=Copesan,DC=Copesan,DC=local',
'type' = 'ldap',
'server' = '192.168.250.49',
'attr_map' = {
'City' = 'l',
'RealName' = 'cn',
'State' = 'st',
'EmailAddress' = 'mail',
'Gecos' = 'sAMAccountName',
'Country' = 'co',
'Address1' = 'streetAddress',
'Zip' = 'postalCode',
'WorkPhone' = 'telephoneNumber',
'Name' = 'sAMAccountName',
'Organization' =
'physicalDeliveryOfficeName',
'ExternalAuthId' = 'sAMAccountName'
}
},
'Connect_MSSQL' = {
'pass' = 'Password not printed',
'table' = 'ReqTracker_HelpDesk',
'attr_match_list' = [
'Name',
'Gecos'
],
'p_field' = 'password',
'port' = '1433',
'p_check' = sub { DUMMY },
'u_field' = 'Email',
'database' =
'RapidTrax6a;Driver=SQLServer;DSN=SQLServer',
'dbi_driver' = 'ODBC',
'user' = 'HelpDeskOTRS',
'type' = 'db',
'server' = '192.168.250.29',
'attr_map' = {
'City' = 'City',
'RealName' = 'Realname',
'State' = 'State',
'EmailAddress' = 'Email',
'Gecos' = 'Email',
'Address1' = 'Address',
'Zip' = 'Zip',
'Name' = 'Email',
'Organization' = 'Organization',
'ExternalAuthId' = 'Email'
}
}
}
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 2296
bba...@copesan.com
www.copesan.com
Servicing North America with Local Care
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Friday, December 20, 2013 3:59 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Remove Message
Don't send me personal email, I read the list, obey my Reply-To header and send
your mail to the list.
On Fri, Dec 20, 2013 at 04:22:08PM +, Bryon Baker wrote:
Thanks
[rt-users] Remove Message
I would like to get rid of the following message User could not be created: Must specify 'Name' attribute This happens when trying to create users and on some emails when the auto create is enabled. Can someone give me a little direction to get rid of this? Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 bba...@copesan.commailto:cstep...@copesan.com www.copesan.comhttp://www.copesan.com/ Servicing North America with Local Care
