Hi Gene,
There probably is a better way... But heres the way that one of my
guys solved it many moons ago in a previous version. I'm not sure if its
the right way, if this even exists in the version you run, etc.
In the config.pm there is a section called :
LookupExternalUserInfo
At the time it allowed you to sync incoming users with an
external data source.
We put the following into it :
sub LookupExternalUserInfo {
my ($EmailAddress, $RealName) = @_;
my $FoundInExternalDatabase = undef;
my %params;
#Name is the RT username you want to use for this user.
$params{'Name'} = $EmailAddress;
$params{'EmailAddress'} = $EmailAddress;
$params{'RealName'} = $RealName;
$RT::Logger-debug(LookupExternalUserInfo: Entered with:\n,
\tName = $params{'Name'}\n,
lAddress = $params{'EmailAddress'}\n,
\tRealName = $params{'RealName'}\n,
\tFound= $FoundInExternalDatabase\n);
# See RT's contributed code for examples.
# http://www.fsck.com/pub/rt/contrib/
$findkey= lc($EmailAddress);
tie (%fdbi,'NDBM_File',/usr/local/rt2/etc/keyedfile,O_RDWR,0777) or die $!;
if ($fdbi{$findkey}) {
$params{'Orig'} = $EmailAddress;
chomp($params{'Orig'});
($params{'Name'},$params{'EmailAddress'})=split(/\|/,$fdbi{$findkey});
chomp($params{'Name'});
$params{'RealName'} = $params{'Name'};
chomp($params{'RealName'});
chomp($params{'EmailAddress'});
$FoundInExternalDatabase = 1;
}else {
$FoundInExternalDatabase = undef;
}
untie %fdbi;
$RT::Logger-debug(LookupExternalUserInfo: Leaving local file ,
examination with:\n,
\tName = \$params{'Name'}\\n,
\tEmailAddress = $params{'EmailAddress'}\n,
\tRealName = $params{'RealName'}\n,
\tOrig = $params{'Orig'}\n,
\tFound= $FoundInExternalDatabase\n);
return ($FoundInExternalDatabase, %params);
}
We then created a file formatted like :
#Format is ALTERNATE_EMAIL_ADDRESS:RT_LOGIN_ID|PRIMARY_EMAIL_ADDRESS
#Cust1
[EMAIL PROTECTED]:cust1|[EMAIL PROTECTED]
[EMAIL PROTECTED]:cust1|[EMAIL PROTECTED]
[EMAIL PROTECTED]:cust1|[EMAIL PROTECTED]
[EMAIL PROTECTED]:cust1|[EMAIL PROTECTED]
[EMAIL PROTECTED]:cust1|[EMAIL PROTECTED]
[EMAIL PROTECTED]:cust1|[EMAIL PROTECTED]
#Cust2
[EMAIL PROTECTED]:cust2|[EMAIL PROTECTED]
[EMAIL PROTECTED]:cust2|[EMAIL PROTECTED]
[EMAIL PROTECTED]:cust2|[EMAIL PROTECTED]
#Cust3
[EMAIL PROTECTED]:cust3|[EMAIL PROTECTED]
[EMAIL PROTECTED]:cust3|[EMAIL PROTECTED]
[EMAIL PROTECTED]:cust3|[EMAIL PROTECTED]
[EMAIL PROTECTED]:cust3|[EMAIL PROTECTED]
[EMAIL PROTECTED]:cust3|[EMAIL PROTECTED]
And then loaded them into the file like :
#!/usr/local/bin/perl
use Fcntl;
use NDBM_File;
$flatfile=user.data;
tie (%fdbi,'NDBM_File',keyedfile,O_CREAT|O_RDWR,0777) or die $!;
open(IN,$flatfile);
while (IN) {
if($_ =~ /^\#/) {
next;
}
if($_ =~ /^\s+/) {
next;
}
($key,$data)=split(/\:/,$_);
$fdbi{$key}=$data;
}
close (IN);
untie %fdbi;
close(IN);
There was also some rt-mailgate, lib/RT/Action/Notify.pm
lib/RT/Interface/Email.pm changes needed, nothing big. Email me
directly for those.
Like I said, maybe with the newer version this is
obsolete.
Tuc
Hi All,
I think I saw this issue brought up in the list or on the wiki a couple (or
few) months ago, but I haven't been able to find the posts. One of my
users is using an address (not seen before by RT) other than his
requestor address to reply to tickets, and his reply is going to the bit
bucker rather than being added to the ticket because RT won't create a new
acct for him. Since this user will be a pretty regular ticket creator, I'd
like to associate both e-mail addresses to the same acct. I'd appreciate
it if someone could point me to where this was already discussed.
Thanks,
Gene
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