[rt-users] Setting Time Worked as Mandatory Field
Hi Guys,
I know this has been brought up a couple of times on the lists, but
can't find anything that seems to work for me.
What I am looking for is a way to stop tickets being resolved if there
is no time worked set.
I have seen a post where Richard Ellis stated that adding this to your
/path/to/rt3/local/html/Ticket/Update.html this would work exactly as I
would wish, however I am not entirely sure of how this file should be
formatted, I understand that the files in /local/ should append to those
in /share/:
if ($DefaultStatus eq 'resolved') {
# if we are resolving a ticket and there has been no time
submitted,
# do not allow the ticket to resolve. must check that SubmitTicket
is
# set, or we prevent the close page from loading and thus NO ticket
can
# be resolved.
if ((! defined($TicketObj-TimeWorked) or $TicketObj-TimeWorked ==
0) and
$ARGS{'UpdateTimeWorked'} = 0 and
exists $ARGS{'SubmitTicket'} ) {
Abort(You cannot resolve a ticket with zero time worked.
Please reselect the ticket and try again);
}
When I add this file and insert the above text by itself, when I try and
update a ticket it mearly prints the above code out on the webpage,
obviously I am missing some tags or code.
If someone could enlighten me that would be great.
Many Thanks.
Dave
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Re: [rt-users] Setting Time Worked as Mandatory Field
On Thu, Sep 24, 2009 at 02:00:20PM +0100, Dave Wells wrote: Hi Guys, I know this has been brought up a couple of times on the lists, but can't find anything that seems to work for me. When I add this file and insert the above text by itself, when I try and update a ticket it mearly prints the above code out on the webpage, obviously I am missing some tags or code. If someone could enlighten me that would be great. You have to first copy the file from share to local, then modify it (RT is going to use the file in local/ and will not use the corresponding one in share). In your case, it would be cleaner to use callbacks: http://wiki.bestpractical.com/view/CustomizingWithCallbacks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
