Re: [rt-users] Strange bug in Update.html -- maybe cookie related
On Thu, Mar 3, 2011 at 1:57 PM, Raed El-Hames wrote: > OK Thanks Ruz. > Ist possible you give me some pointers where to look for so I can patch my > 3.8.7, the next upgrade for me is in ~ 6 months time, so anything that can > help me avoid this from happening for now will be useful, just knowing which > modules/pages to start with will be good. It's not going to be easy, but you do something like that: git clone rt cd rt git co 4.2/web-attachs-processing git co -b tmp git rebase -i rt-3.8.7 pick all commits from the branch and may be some earlier in addition to lower number of conflicts. Then you resolve conflicts, I'm pretty sure there will be conflicts. Run tests. git diff rt-3.8.7 > RT-3.8.7-isolate_attachments_from_different_actions.patch Something like that. > > Thanks; > Roy >> -Original Message- >> From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- >> boun...@lists.bestpractical.com] On Behalf Of Ruslan Zakirov >> Sent: 03 March 2011 09:53 >> To: rt-users@lists.bestpractical.com >> Subject: Re: [rt-users] Strange bug in Update.html -- maybe cookie related >> >> On Thu, Mar 3, 2011 at 1:27 AM, Kevin Falcone >> wrote: >> > On Wed, Mar 02, 2011 at 12:10:41PM +, Raed El-Hames wrote: >> >> Hi: >> >> >> >> RT-3.8.7 >> >> Mysql,Apache2, mod_perl v2.04; HTML::Mason v1.39; >> >> >> >> >> >> When updating 2 tickets (tickets 1,2 as an example) at the same time, >> using 1 browser and 2 tabs: >> >> If I upload files A and B into ticket 1, and while waiting for the file >> upload to complete I decide to update ticket 2, the second file (file B) >> is attached to the second ticket (ticket 2), and when I then go back to >> ticket 1 and click on Update Ticket, only file A is attached ... >> >> >> >> This is strange one and I have always struggled in how to debug the >> cookie and session handling within RT, so I am hoping someone out there >> can help me with this problem, where to start looking? >> > >> > Attachments are tied to your session >> > I believe ruz pushed a branch with a proposed fix, but nothing has >> > been merged and is likely to be a 4.2 fix since it is a large change. >> > It may be 4.2/web-attachs-processing >> >> Yep, that's right. Working on tests right now. >> >> > -kevin >> >> >> >> >> -- >> Best regards, Ruslan. > -- Best regards, Ruslan.
Re: [rt-users] Strange bug in Update.html -- maybe cookie related
OK Thanks Ruz. Ist possible you give me some pointers where to look for so I can patch my 3.8.7, the next upgrade for me is in ~ 6 months time, so anything that can help me avoid this from happening for now will be useful, just knowing which modules/pages to start with will be good. Thanks; Roy > -Original Message- > From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- > boun...@lists.bestpractical.com] On Behalf Of Ruslan Zakirov > Sent: 03 March 2011 09:53 > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Strange bug in Update.html -- maybe cookie related > > On Thu, Mar 3, 2011 at 1:27 AM, Kevin Falcone > wrote: > > On Wed, Mar 02, 2011 at 12:10:41PM +, Raed El-Hames wrote: > >> Hi: > >> > >> RT-3.8.7 > >> Mysql,Apache2, mod_perl v2.04; HTML::Mason v1.39; > >> > >> > >> When updating 2 tickets (tickets 1,2 as an example) at the same time, > using 1 browser and 2 tabs: > >> If I upload files A and B into ticket 1, and while waiting for the file > upload to complete I decide to update ticket 2, the second file (file B) > is attached to the second ticket (ticket 2), and when I then go back to > ticket 1 and click on Update Ticket, only file A is attached ... > >> > >> This is strange one and I have always struggled in how to debug the > cookie and session handling within RT, so I am hoping someone out there > can help me with this problem, where to start looking? > > > > Attachments are tied to your session > > I believe ruz pushed a branch with a proposed fix, but nothing has > > been merged and is likely to be a 4.2 fix since it is a large change. > > It may be 4.2/web-attachs-processing > > Yep, that's right. Working on tests right now. > > > -kevin > > > > > -- > Best regards, Ruslan.
Re: [rt-users] Strange bug in Update.html -- maybe cookie related
On Thu, Mar 3, 2011 at 1:27 AM, Kevin Falcone wrote: > On Wed, Mar 02, 2011 at 12:10:41PM +, Raed El-Hames wrote: >> Hi: >> >> RT-3.8.7 >> Mysql,Apache2, mod_perl v2.04; HTML::Mason v1.39; >> >> >> When updating 2 tickets (tickets 1,2 as an example) at the same time, using >> 1 browser and 2 tabs: >> If I upload files A and B into ticket 1, and while waiting for the file >> upload to complete I decide to update ticket 2, the second file (file B) is >> attached to the second ticket (ticket 2), and when I then go back to ticket >> 1 and click on Update Ticket, only file A is attached ... >> >> This is strange one and I have always struggled in how to debug the cookie >> and session handling within RT, so I am hoping someone out there can help me >> with this problem, where to start looking? > > Attachments are tied to your session > I believe ruz pushed a branch with a proposed fix, but nothing has > been merged and is likely to be a 4.2 fix since it is a large change. > It may be 4.2/web-attachs-processing Yep, that's right. Working on tests right now. > -kevin -- Best regards, Ruslan.
Re: [rt-users] Strange bug in Update.html -- maybe cookie related
On Wed, Mar 02, 2011 at 12:10:41PM +, Raed El-Hames wrote: > Hi: > > RT-3.8.7 > Mysql,Apache2, mod_perl v2.04; HTML::Mason v1.39; > > > When updating 2 tickets (tickets 1,2 as an example) at the same time, using 1 > browser and 2 tabs: > If I upload files A and B into ticket 1, and while waiting for the file > upload to complete I decide to update ticket 2, the second file (file B) is > attached to the second ticket (ticket 2), and when I then go back to ticket 1 > and click on Update Ticket, only file A is attached ... > > This is strange one and I have always struggled in how to debug the cookie > and session handling within RT, so I am hoping someone out there can help me > with this problem, where to start looking? Attachments are tied to your session I believe ruz pushed a branch with a proposed fix, but nothing has been merged and is likely to be a 4.2 fix since it is a large change. It may be 4.2/web-attachs-processing -kevin pgpQwvtcedVJ7.pgp Description: PGP signature
Re: [rt-users] Strange bug in Update.html -- maybe cookie related
Raed, Maybe it's cache related and you can set the RT_SiteConfig.pm to reload cache for each session/ticket? Just a shot in the dark here. Kenn LBNL On Wed, Mar 2, 2011 at 4:10 AM, Raed El-Hames < raed.el-ha...@daisygroupplc.com> wrote: > Hi: > > RT-3.8.7 > Mysql,Apache2, mod_perl v2.04; HTML::Mason v1.39; > > > When updating 2 tickets (tickets 1,2 as an example) at the same time, using > 1 browser and 2 tabs: > If I upload files A and B into ticket 1, and while waiting for the file > upload to complete I decide to update ticket 2, the second file (file B) is > attached to the second ticket (ticket 2), and when I then go back to ticket > 1 and click on Update Ticket, only file A is attached ... > > This is strange one and I have always struggled in how to debug the cookie > and session handling within RT, so I am hoping someone out there can help me > with this problem, where to start looking? > > I have tested this on firefox (from windows xp and a linux desktops) and > also in Internet explorer 8 > > Any help will truly be appreciated, the consequences of this bug can be > very embarrassing. > > Regards; > Roy >
[rt-users] Strange bug in Update.html -- maybe cookie related
Hi: RT-3.8.7 Mysql,Apache2, mod_perl v2.04; HTML::Mason v1.39; When updating 2 tickets (tickets 1,2 as an example) at the same time, using 1 browser and 2 tabs: If I upload files A and B into ticket 1, and while waiting for the file upload to complete I decide to update ticket 2, the second file (file B) is attached to the second ticket (ticket 2), and when I then go back to ticket 1 and click on Update Ticket, only file A is attached ... This is strange one and I have always struggled in how to debug the cookie and session handling within RT, so I am hoping someone out there can help me with this problem, where to start looking? I have tested this on firefox (from windows xp and a linux desktops) and also in Internet explorer 8 Any help will truly be appreciated, the consequences of this bug can be very embarrassing. Regards; Roy
