Re: [rt-users] Subject Tag Usage
That's what I thought you were talking about.
Thank you very much.
Also, thank you very much for that link, it has other useful bits of info
too.
I appreciate all the help the folks from Best Practical provide on this
listserv. People don't say it enough, but you guys run a great company.
Mike.
On Tue, Aug 14, 2012 at 5:21 PM, Kevin Falcone wrote:
> On Tue, Aug 14, 2012 at 02:48:09PM -0400, Mike Johnson wrote:
> >Is this what you are referring to Kevin?
> >This is from the Global Autoreply template
> >"There is no need to reply to this message right now. Your ticket has
> been
> >assigned an ID of [{$rtname} #{$Ticket->id()}]."
> >I'm assuming you would want that to be something else?
> >Do you have a {$Ticket->Tag} or something like that?
>
> This is the 4.0 version of the Autoreply template, which has the
> relevant SubjectTag method in use that you can crib off
>
> https://github.com/bestpractical/rt/blob/stable/etc/initialdata#L218
>
> >On Tue, Aug 14, 2012 at 1:00 PM, Kevin Falcone <[1]
> falc...@bestpractical.com> wrote:
> >
> > On Tue, Aug 14, 2012 at 10:19:33AM -0400, Mike Johnson wrote:
> > > I just want to be sure I'm understanding the use of "Subject Tag"
> for a queue.
> > > I can put whatever I want in this, and it'll change the tag in
> the subject line of
> > outgoing
> > > messages.
> > > By default rt puts the RT instance name [[1][2]rt.here.com#12345]
> > > If I put FOO in the subject tag for a queue, the tag would be
> [FOO #12345]
> > > If I change that tag to BAR, I have to put FOO in the regular
> expression in the Site
> > config to
> > > ensure it recognizes the old tag.
> > > Is there any other things I should be aware of? I've tested a
> bunch, but I just want to
> > make
> > > sure I'm not missing anything.
> >
> > This sounds like a good summary.
> >
> > If you've upgraded RT, ensure your templates are in sync with what
> we
> > ship in the current version, otherwise it won't pull the subject
> tag.
>
--
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.john...@nosm.ca
Re: [rt-users] Subject Tag Usage
On Tue, Aug 14, 2012 at 02:48:09PM -0400, Mike Johnson wrote:
>Is this what you are referring to Kevin?
>This is from the Global Autoreply template
>"There is no need to reply to this message right now. Your ticket has been
>assigned an ID of [{$rtname} #{$Ticket->id()}]."
>I'm assuming you would want that to be something else?
>Do you have a {$Ticket->Tag} or something like that?
This is the 4.0 version of the Autoreply template, which has the
relevant SubjectTag method in use that you can crib off
https://github.com/bestpractical/rt/blob/stable/etc/initialdata#L218
>On Tue, Aug 14, 2012 at 1:00 PM, Kevin Falcone
> <[1]falc...@bestpractical.com> wrote:
>
> On Tue, Aug 14, 2012 at 10:19:33AM -0400, Mike Johnson wrote:
> > I just want to be sure I'm understanding the use of "Subject Tag" for
> a queue.
> > I can put whatever I want in this, and it'll change the tag in the
> subject line of
> outgoing
> > messages.
> > By default rt puts the RT instance name [[1][2]rt.here.com #12345]
> > If I put FOO in the subject tag for a queue, the tag would be [FOO
> #12345]
> > If I change that tag to BAR, I have to put FOO in the regular
> expression in the Site
> config to
> > ensure it recognizes the old tag.
> > Is there any other things I should be aware of? I've tested a bunch,
> but I just want to
> make
> > sure I'm not missing anything.
>
> This sounds like a good summary.
>
> If you've upgraded RT, ensure your templates are in sync with what we
> ship in the current version, otherwise it won't pull the subject tag.
pgpObfRiPP6Tn.pgp
Description: PGP signature
Re: [rt-users] Subject Tag Usage
Is this what you are referring to Kevin?
This is from the Global Autoreply template
"There is no need to reply to this message right now. Your ticket has been
assigned an ID of [{$rtname} #{$Ticket->id()}]."
I'm assuming you would want that to be something else?
Do you have a {$Ticket->Tag} or something like that?
Thanks!
Mike.
On Tue, Aug 14, 2012 at 1:00 PM, Kevin Falcone wrote:
> On Tue, Aug 14, 2012 at 10:19:33AM -0400, Mike Johnson wrote:
> >I just want to be sure I'm understanding the use of "Subject Tag" for
> a queue.
> >I can put whatever I want in this, and it'll change the tag in the
> subject line of outgoing
> >messages.
> >By default rt puts the RT instance name [[1]rt.here.com #12345]
> >If I put FOO in the subject tag for a queue, the tag would be [FOO
> #12345]
> >If I change that tag to BAR, I have to put FOO in the regular
> expression in the Site config to
> >ensure it recognizes the old tag.
> >Is there any other things I should be aware of? I've tested a bunch,
> but I just want to make
> >sure I'm not missing anything.
>
> This sounds like a good summary.
>
> If you've upgraded RT, ensure your templates are in sync with what we
> ship in the current version, otherwise it won't pull the subject tag.
>
> -kevin
>
--
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.john...@nosm.ca
Re: [rt-users] Subject Tag Usage
On Tue, Aug 14, 2012 at 10:19:33AM -0400, Mike Johnson wrote: >I just want to be sure I'm understanding the use of "Subject Tag" for a > queue. >I can put whatever I want in this, and it'll change the tag in the subject > line of outgoing >messages. >By default rt puts the RT instance name [[1]rt.here.com #12345] >If I put FOO in the subject tag for a queue, the tag would be [FOO #12345] >If I change that tag to BAR, I have to put FOO in the regular expression > in the Site config to >ensure it recognizes the old tag. >Is there any other things I should be aware of? I've tested a bunch, but I > just want to make >sure I'm not missing anything. This sounds like a good summary. If you've upgraded RT, ensure your templates are in sync with what we ship in the current version, otherwise it won't pull the subject tag. -kevin pgpcvpAFFt6OI.pgp Description: PGP signature
[rt-users] Subject Tag Usage
Hi all, I just want to be sure I'm understanding the use of "Subject Tag" for a queue. I can put whatever I want in this, and it'll change the tag in the subject line of outgoing messages. By default rt puts the RT instance name [rt.here.com #12345] If I put FOO in the subject tag for a queue, the tag would be [FOO #12345] If I change that tag to BAR, I have to put FOO in the regular expression in the Site config to ensure it recognizes the old tag. Is there any other things I should be aware of? I've tested a bunch, but I just want to make sure I'm not missing anything. Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca
