Re: [rt-users] Subject required
I insert this code and it seems to work
# aggiunto
if (($ARGS{'id'} eq 'new') ($ARGS{'Subject'} eq ''))
{
my $msg = 'Ticket creation error: Subject required.';
my $QueueObj = new RT::Queue($session{'CurrentUser'});
$QueueObj-Load($ARGS{'Queue'}) || Abort(loc(Queue could not be loaded.));
my $key = Digest::MD5::md5_hex( rand(1024) );
push @{ $session{Actions}-{$key} ||= [] }, $msg;
$session{'i'}++;
RT::Interface::Web::Redirect( RT-Config-Get('WebURL') .
Ticket/Create.html?Queue= . $QueueObj-id . results= . $key );
}
#fine
thank for suggestions
Marco
- Original Message -
From: David Chandek-Stark
To: Emmanuel Lacour
Cc: rt-users@lists.bestpractical.com ; [EMAIL PROTECTED]
Sent: Monday, September 29, 2008 9:56 PM
Subject: Re: [rt-users] Subject required
I happened to be working on this at the moment b/c the addition of the
WYSIWYG editor in RT 3.8 broke my previous client-side method of requiring a
description in a new ticket. After concluding that the client side methods were
not very sustainable, I decided to try my hand at a server-side validation
method. What I came up with uses the Initial callback of /Ticket/Display.html
(haven't yet looked at the SelfService UI) and appears to work:
%INIT
if ( defined($ARGSRef-{'id'}) ($ARGSRef-{'id'} eq 'new')
defined($ARGSRef-{'Subject'}) ($ARGSRef-{'Subject'} eq '')
) {
my $msg = 'Ticket creation error: Subject required.';
my $QueueObj = new RT::Queue($session{'CurrentUser'});
$QueueObj-Load($ARGSRef-{'Queue'}) || Abort(loc(Queue could not be
loaded.));
my $key = Digest::MD5::md5_hex( rand(1024) );
push @{ $session{Actions}-{$key} ||= [] }, $msg;
$session{'i'}++;
RT::Interface::Web::Redirect( RT-Config-Get('WebURL') .
Ticket/Create.html?Queue= . $QueueObj-id . results= . $key );
}
/%INIT
%ARGS
$ARGSRef
$TicketObj
/%ARGS
Some of this code I copied from /Ticket/Display.html w/o completely
understanding how it works ...
Cheers,
David
[EMAIL PROTECTED] wrote on 09/29/2008 08:43:50 AM:
On Mon, Sep 29, 2008 at 02:38:43PM +0200, Emmanuel Lacour wrote:
On Mon, Sep 29, 2008 at 02:18:09PM +0200, Marco Avvisano wrote:
It's possible in 3.8.1 configure a way to ensure that a ticket
will always
have a Subject?
No, you have to modify RT. I think there is an example at
http://wiki.bestpractical.com/.
http://wiki.bestpractical.com/view/MandatorySubject
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--
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Commercial support: [EMAIL PROTECTED]
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Re: [rt-users] Subject required
On Mon, Sep 29, 2008 at 02:18:09PM +0200, Marco Avvisano wrote: It's possible in 3.8.1 configure a way to ensure that a ticket will always have a Subject? No, you have to modify RT. I think there is an example at http://wiki.bestpractical.com/. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Subject required
On Mon, Sep 29, 2008 at 02:38:43PM +0200, Emmanuel Lacour wrote: On Mon, Sep 29, 2008 at 02:18:09PM +0200, Marco Avvisano wrote: It's possible in 3.8.1 configure a way to ensure that a ticket will always have a Subject? No, you have to modify RT. I think there is an example at http://wiki.bestpractical.com/. http://wiki.bestpractical.com/view/MandatorySubject ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Subject required
I happened to be working on this at the moment b/c the addition of the
WYSIWYG editor in RT 3.8 broke my previous client-side method of requiring
a description in a new ticket. After concluding that the client side
methods were not very sustainable, I decided to try my hand at a
server-side validation method. What I came up with uses the Initial
callback of /Ticket/Display.html (haven't yet looked at the SelfService
UI) and appears to work:
%INIT
if ( defined($ARGSRef-{'id'}) ($ARGSRef-{'id'} eq 'new')
defined($ARGSRef-{'Subject'}) ($ARGSRef-{'Subject'} eq '')
) {
my $msg = 'Ticket creation error: Subject required.';
my $QueueObj = new RT::Queue($session{'CurrentUser'});
$QueueObj-Load($ARGSRef-{'Queue'}) || Abort(loc(Queue could not be
loaded.));
my $key = Digest::MD5::md5_hex( rand(1024) );
push @{ $session{Actions}-{$key} ||= [] }, $msg;
$session{'i'}++;
RT::Interface::Web::Redirect( RT-Config-Get('WebURL') .
Ticket/Create.html?Queue= . $QueueObj-id . results= . $key );
}
/%INIT
%ARGS
$ARGSRef
$TicketObj
/%ARGS
Some of this code I copied from /Ticket/Display.html w/o completely
understanding how it works ...
Cheers,
David
[EMAIL PROTECTED] wrote on 09/29/2008 08:43:50 AM:
On Mon, Sep 29, 2008 at 02:38:43PM +0200, Emmanuel Lacour wrote:
On Mon, Sep 29, 2008 at 02:18:09PM +0200, Marco Avvisano wrote:
It's possible in 3.8.1 configure a way to ensure that a ticket
will always
have a Subject?
No, you have to modify RT. I think there is an example at
http://wiki.bestpractical.com/.
http://wiki.bestpractical.com/view/MandatorySubject
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
