Re: [rt-users] Ticket 'Take' field in custom query

2010-10-26 Thread Kevin Falcone 
On Thu, Oct 14, 2010 at 10:15:33AM -0700, Kurt Engle wrote:
>I am looking to add the 'Take' ticket option in a custom query that 
> filters new tickets based
>on building location. Creating the query is the easy part but I have not 
> been able to figure
>out how to add the 'Take' option to the query output.
>Anyone have any suggestions or instructions on how to do this?

Edit the Format of your saved search in Advanced, stealing from the
Format for one of the searches that already involves having a Take
link.

-kevin


pgppprj2sYJZR.pgp
Description: PGP signature

Re: [rt-users] Ticket 'Take' field in custom query

2010-10-14 Thread Payam Poursaied 
>I am looking to add the 'Take' ticket option in a custom query that filters
new tickets based on building location. Creating the query is the easy part
but I have not been able to figure out how to add the 'Take' option to the
query output.

You can add the following in the Format  and you will have the "Take it"
link in your results:

'Take
it!/TITLE:Take'


smime.p7s
Description: S/MIME cryptographic signature

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!

[rt-users] Ticket 'Take' field in custom query

2010-10-14 Thread Kurt Engle 
I am looking to add the 'Take' ticket option in a custom query that filters new 
tickets based on building location. Creating the query is the easy part but I 
have not been able to figure out how to add the 'Take' option to the query 
output. 


Anyone have any suggestions or instructions on how to do this? 


Thanks 

Kurt Engle 
Network Engineer 
Eugene 4J Schools 


RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!