Well I've found out a bit more about my problem but still no idea how to solve
it. What appears to be happening is that in the X newest unowned tickets it's
counting tickets that the user does not have permission to see. Is there anyway
to limit the search to tickets only in queues that the user has permissions on?
Thanks
--
Liam MacInnes Network Support Specialist
[EMAIL PROTECTED] Stargate Connections, Inc.
http://www.stargate.ca Ph. +1 (604) 606-8987
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Liam R. MacInnes
Sent: Monday, August 20, 2007 11:04 AM
To: 'rt-users@lists.bestpractical.com'
Subject: [rt-users] Unowned tickets on at a glance page not updating
We're having an issue in which the X newest unowned tickets section on the at
a glance page does not update. But if you click on the heading it shows them
all and it's doing this for all users except the root user. Anyone have a fix
for this? Anyone ever even seen this problem before?
--
Liam MacInnes Network Support Specialist
[EMAIL PROTECTED] Stargate Connections, Inc.
http://www.stargate.ca Ph. +1 (604) 606-8987
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