Re: [rt-users] Warning in the articles overview page

[Guadagnino Cristiano]

Alex,
thank you very much!! This is great news.

So the solution, presently, is to patch the 
/opt/rt4/share/html/Articles/Elements/MaybeNeedsSetup file by copying it 
to the "local" tree, right?
Do I understand it correctly that this is a bug in RT that will be fixed 
in future releases?

Cris

On 26/01/2015 17:31, Alex Vandiver wrote:
> On Mon, 26 Jan 2015 11:46:09 + Guadagnino Cristiano
>  wrote:
>> I have found this code, that tests if the warning needs to be shown:
>>
>> my $Classes = RT::Classes->new( $session{'CurrentUser'} );
>> $Classes->LimitToEnabled();
>> $Classes->RowsPerPage(1);
>> return if $Classes->First;
>>
>> If I understand correctly, if there is at least one class for which
>> the CurrentUser is enabled, the warning is *not* shown. However, I
>> see the warning even though I am enabled to see two classes, and I
>> can correctly see/edit/create articles in those classes.
>>
>> I do not have this problem is my test environment, where I did do the
>> upgrade but I did NOT reconfigure groups and queues like I did in
>> production. So I beleieve the problem is related to some missing
>> permission, but I cannot find any.
> Ah -- I believe I know.  While tickets do their ACL at the database
> level by default in 4.2, the same is not true of Articles and Classes.
> As such, your user likey does not have permission to see the _first_
> enabled class that is returned, which results in the warning message
> being shown.
>
> Pushing Class ACLs down into SQL would be one fix (though quite
> complex).  The simpler fix is likely to remove the ->RowsPerPage, as
> doing a query for all enabled Classes is not, by any means, a large
> query for most instances.
>   - Alex

Re: [rt-users] Warning in the articles overview page

[Alex Vandiver]

On Mon, 26 Jan 2015 11:46:09 + Guadagnino Cristiano
 wrote:
> I have found this code, that tests if the warning needs to be shown:
> 
> my $Classes = RT::Classes->new( $session{'CurrentUser'} );
> $Classes->LimitToEnabled();
> $Classes->RowsPerPage(1);
> return if $Classes->First;
> 
> If I understand correctly, if there is at least one class for which
> the CurrentUser is enabled, the warning is *not* shown. However, I
> see the warning even though I am enabled to see two classes, and I
> can correctly see/edit/create articles in those classes.
> 
> I do not have this problem is my test environment, where I did do the
> upgrade but I did NOT reconfigure groups and queues like I did in
> production. So I beleieve the problem is related to some missing
> permission, but I cannot find any.

Ah -- I believe I know.  While tickets do their ACL at the database
level by default in 4.2, the same is not true of Articles and Classes.
As such, your user likey does not have permission to see the _first_
enabled class that is returned, which results in the warning message
being shown.

Pushing Class ACLs down into SQL would be one fix (though quite
complex).  The simpler fix is likely to remove the ->RowsPerPage, as
doing a query for all enabled Classes is not, by any means, a large
query for most instances.
 - Alex

Re: [rt-users] Warning in the articles overview page

[Guadagnino Cristiano]

I have found this code, that tests if the warning needs to be shown:

my $Classes = RT::Classes->new( $session{'CurrentUser'} );
$Classes->LimitToEnabled();
$Classes->RowsPerPage(1);
return if $Classes->First;

If I understand correctly, if there is at least one class for which the 
CurrentUser is enabled, the warning is *not* shown.
However, I see the warning even though I am enabled to see two classes, and I 
can correctly see/edit/create articles in those classes.

I do not have this problem is my test environment, where I did do the upgrade 
but I did NOT reconfigure groups and queues like I did in production. So I 
beleieve the problem is related to some missing permission, but I cannot find 
any.

Any help?

T.I.A.
Cris



On 26/01/2015 08:42, Guadagnino Cristiano wrote:
Hi Aaron.
I upgraded (IIRC) from 4.2.3. And yes, I have a few classes and topics too. We 
are not new to articles in RT.

Cris



Cristiano Guadagnino

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On 23/01/2015 21:06, Aaron McCormack wrote:
Cris,

Which version did you upgrade from?

Have you created classes?  It sounds like that might be the underlying problem.

Classes are similar to queues for Tickets to organize the articles -- 
http://bestpractical.com/docs/rt/4.2/customizing/articles_introduction.html#Classes

Aaron


--

Re: [rt-users] Warning in the articles overview page

[Guadagnino Cristiano]

Hi Aaron.
I upgraded (IIRC) from 4.2.3. And yes, I have a few classes and topics too. We 
are not new to articles in RT.

Cris


On 23/01/2015 21:06, Aaron McCormack wrote:
Cris,

Which version did you upgrade from?

Have you created classes?  It sounds like that might be the underlying problem.

Classes are similar to queues for Tickets to organize the articles -- 
http://bestpractical.com/docs/rt/4.2/customizing/articles_introduction.html#Classes

Aaron

Re: [rt-users] Warning in the articles overview page

[Aaron McCormack]

Cris, 

Which version did you upgrade from?

Have you created classes?  It sounds like that might be the underlying problem.

Classes are similar to queues for Tickets to organize the articles -- 
http://bestpractical.com/docs/rt/4.2/customizing/articles_introduction.html#Classes

Aaron







  

[rt-users] Warning in the articles overview page

[Guadagnino Cristiano]

After upgrading to 4.2.9 *and* a subsequent deep reconfiguration of our groups, 
queues and group rights, we have this warning whenever we access the article 
overview page:



Setup needed



Before Articles can be used, your RT administrator must create 
Classes, apply Article custom fields to 
them, and grant users rights on the classes and CFs.


An introduction to getting started with 
articles
 is available from Best Practical's online 
documentation.


I have lost days looking for the problem in our configuration, without finding 
anyhting wrong. Actually, I can see and edit articles without problems.

What exactly is that triggers this warning?

Thank you in advance
Cris