Re: [rt-users] Web reply form show status dropdown for non-privileged users
This is perfect. Just what I needed. Thanks, ski On 04/09/2010 09:20 AM, Jerrad Pierce wrote: tr td class=label |/lStatus/ /td td class=value /Elements/SelectStatus, Name=Status, DefaultLabel = loc([_1] (Unchanged), loc($Ticket-Status)), Default = $ARGS{'Status'} || ($Ticket-Status eq $DefaultStatus ? undef : $DefaultStatus) /td /tr Probably better to change /Elements/SelectStatus, Name=Status, DefaultLabel = loc([_1] (Unchanged), loc($Ticket-Status)), Default = $ARGS{'Status'} || ($Ticket-Status eq $DefaultStatus ? undef : $DefaultStatus) To %perl print $Ticket-Status/%perl -- When we try to pick out anything by itself, we find it connected to the entire universeJohn Muir Chris Ski Kacoroski, ckacoro...@nsd.org, 206-501-9803 or ski98033 on most IM services Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Web reply form show status dropdown for non-privileged users
Ski; You best option is to edit html/SelfService/Update.html and remove tr td class=label |/lStatus/ /td td class=value /Elements/SelectStatus, Name=Status, DefaultLabel = loc([_1] (Unchanged), loc($Ticket-Status)), Default = $ARGS{'Status'} || ($Ticket-Status eq $DefaultStatus ? undef : $DefaultStatus) /td /tr Regards; Roy Ski Kacoroski wrote: Hi, When my non-privileged users use the web to add content to a ticket they see a drop down box to change the ticket status. If they choose this they get a permission error when saving the ticket (good because they should not be able to change the status). What can I do to stop this box from showing up. The rights are: For their queue: CreateTicket, SeeQueue, ShowTicket Globally: Everyone: ModifySelf, ReplyToTicket Requestor: ShowTicket cheers, ski Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Web reply form show status dropdown for non-privileged users
tr td class=label |/lStatus/ /td td class=value /Elements/SelectStatus, Name=Status, DefaultLabel = loc([_1] (Unchanged), loc($Ticket-Status)), Default = $ARGS{'Status'} || ($Ticket-Status eq $DefaultStatus ? undef : $DefaultStatus) /td /tr Probably better to change /Elements/SelectStatus, Name=Status, DefaultLabel = loc([_1] (Unchanged), loc($Ticket-Status)), Default = $ARGS{'Status'} || ($Ticket-Status eq $DefaultStatus ? undef : $DefaultStatus) To %perl print $Ticket-Status/%perl -- Cambridge Energy Alliance: Save money. Save the planet. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Web reply form show status dropdown for non-privileged users
Hi, When my non-privileged users use the web to add content to a ticket they see a drop down box to change the ticket status. If they choose this they get a permission error when saving the ticket (good because they should not be able to change the status). What can I do to stop this box from showing up. The rights are: For their queue: CreateTicket, SeeQueue, ShowTicket Globally: Everyone: ModifySelf, ReplyToTicket Requestor: ShowTicket cheers, ski -- When we try to pick out anything by itself, we find it connected to the entire universeJohn Muir Chris Ski Kacoroski, ckacoro...@nsd.org, 206-501-9803 or ski98033 on most IM services Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com