Re: [rt-users] Custom fields default values on mail gateway
Someone in private pointed me to his book, and mentioned permissions. Then I figured it out, dummy me. Of course, rights. rt-mailgate "authenticates" as an user created out of the mails's FROM address [1]. And that's an unprivileged user. I tried several ways, and it only worked giving ModifyCustomField e SeeCustomField rights to unprivileged users (I did this only for one particular customfield I need the default to be set on arrival). This seems like an excellent use case for the new SetInitialCustomField right that came in 4.4.1, that would be more restricted, but setting or unsetting it does not make any difference for my case. Can someone tip me if this is a bug, feature request, or maybe still some wrong config of my part? [1] https://docs.bestpractical.com/rt/4.4.1/RT/Interface/Email/Auth/MailFrom.html Diego Morales Fones: +55 51 3024-3568 | +55 11 4063-8864 Propus - TI alinhada a negócios Service | Telecom | Tech | Data Science www.propus.com.br On Mon, Aug 29, 2016 at 7:15 PM, Diego Morales wrote: > Hello, > > I am using RT 4.4.1, setting a default value for a Custom Field, and that > seems to be ignored when the ticket is created via email (rt-mailgate). > > It does work when I create a ticket using the API, for example (via > python-rt). I have logs on debug level and see no errors about it. > > Does anybody there confirm that? Or is it something in my setup? I tried > disabling all plugins, and made no difference. > > Thanks in advance. > > Diego Morales > Fones: +55 51 3024-3568 | +55 11 4063-8864 > Propus - TI alinhada a negócios > Service | Telecom | Tech | Data Science > www.propus.com.br > > - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
[rt-users] Custom fields default values on mail gateway
Hello, I am using RT 4.4.1, setting a default value for a Custom Field, and that seems to be ignored when the ticket is created via email (rt-mailgate). It does work when I create a ticket using the API, for example (via python-rt). I have logs on debug level and see no errors about it. Does anybody there confirm that? Or is it something in my setup? I tried disabling all plugins, and made no difference. Thanks in advance. Diego Morales Fones: +55 51 3024-3568 | +55 11 4063-8864 Propus - TI alinhada a negócios Service | Telecom | Tech | Data Science www.propus.com.br - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
Re: [rt-users] custom fields default values
Thanks, pointed me to the right direction. Am 24.02.2012 13:07, schrieb Ruslan Zakirov: > http://requesttracker.wikia.com/wiki/CustomConditionSnippets#On_Create_and_variants > > http://requesttracker.wikia.com/wiki/OnWebCorrespond > > > >> >> TIA >> MH >> >> >> -- >> >> MHC SoftWare GmbH >> Fichtera 17 >> 96274 Itzgrund/Germany >> >> voice: +49-(0)9533-92006-0 >> fax: +49-(0)9533-92006-6 >> e-mail: i...@mhcsoftware.de >> >> HR Coburg: B2242 >> Geschäftsführer: Matthias Henze >> >> >> >> >> RT Training Sessions (http://bestpractical.com/services/training.html) >> * Boston March 5 & 6, 2012 > > > -- MHC SoftWare GmbH Fichtera 17 96274 Itzgrund/Germany voice: +49-(0)9533-92006-0 fax: +49-(0)9533-92006-6 e-mail: i...@mhcsoftware.de HR Coburg: B2242 Geschäftsführer: Matthias Henze RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] custom fields default values
On Thu, Feb 23, 2012 at 22:30, Matthias Henze wrote: > Hi, > > I've created a custom field with two possible values which could by set > using a drop down. No I want a default value to be set when a ticket is > created by a mail sent in. > > I found this: http://requesttracker.wikia.com/wiki/DefaultCustomFieldValue > > And tried to put it in a scrip. No I'm unable to find a combination of > conditions to set, so the scrip is triggered when a ticket is created by > an incoming mail. > > What do I have to set for: > > Condition: > Action: > Template: > Stage: > > And where to put the code: > > Custom condition: > Custom action preparation code: > Custom action cleanup code: > > Any hints? http://requesttracker.wikia.com/wiki/CustomConditionSnippets#On_Create_and_variants http://requesttracker.wikia.com/wiki/OnWebCorrespond > > TIA > MH > > > -- > > MHC SoftWare GmbH > Fichtera 17 > 96274 Itzgrund/Germany > > voice: +49-(0)9533-92006-0 > fax: +49-(0)9533-92006-6 > e-mail: i...@mhcsoftware.de > > HR Coburg: B2242 > Geschäftsführer: Matthias Henze > > > > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
[rt-users] custom fields default values
Hi, I've created a custom field with two possible values which could by set using a drop down. No I want a default value to be set when a ticket is created by a mail sent in. I found this: http://requesttracker.wikia.com/wiki/DefaultCustomFieldValue And tried to put it in a scrip. No I'm unable to find a combination of conditions to set, so the scrip is triggered when a ticket is created by an incoming mail. What do I have to set for: Condition: Action: Template: Stage: And where to put the code: Custom condition: Custom action preparation code: Custom action cleanup code: Any hints? TIA MH -- MHC SoftWare GmbH Fichtera 17 96274 Itzgrund/Germany voice: +49-(0)9533-92006-0 fax: +49-(0)9533-92006-6 e-mail: i...@mhcsoftware.de HR Coburg: B2242 Geschäftsführer: Matthias Henze RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012