Re: [rt-users] difference between user Comments and FreeformContactInfo

2014-09-16 Thread Kevin Falcone
On Mon, Sep 08, 2014 at 11:51:52AM +0200, Christian Loos wrote:
 what is the difference between the user Comments field and the
 FreeformContactInfo field, from a user or admin view.
 
 The difference I noticed is that FreeformContactInfo have a column_map
 entry and Comments doesn't (in branch 4.0/column-map-validation
 explicitly is blacklisted from validation [1]).
 
 Are Comments meant for admin only viewable comments and
 FreeformContactInfo for comments viewable for non admin users?

Comments are shown by default in More About Requestors and contain
automated notes (Autocreated when added as watcher, etc) and notes
added from /Admin/Users/ while FreeformContactInfo is editable by the
user.

That branch is probably not definitive (it's still in review and being
worked on) but it sounds like it wants some clarification in what gets
column mapped.

It does appear looking at the code though that those two fields are
not well defined and that can be improved.

-kevin


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[rt-users] difference between user Comments and FreeformContactInfo

2014-09-08 Thread Christian Loos
Hi,

what is the difference between the user Comments field and the
FreeformContactInfo field, from a user or admin view.

The difference I noticed is that FreeformContactInfo have a column_map
entry and Comments doesn't (in branch 4.0/column-map-validation
explicitly is blacklisted from validation [1]).

Are Comments meant for admin only viewable comments and
FreeformContactInfo for comments viewable for non admin users?

Chris

[1]
https://github.com/bestpractical/rt/commit/8921e1d26d215064f2533d9b38818d7b1a460868#diff-89c97dafa9b3acf921539f6545207c7bR72
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RT Training - Boston, September 9-10
http://bestpractical.com/training