Hi Bertel,
It sounds like you want to use the Transaction Creator instead of the
Ticket Owner. Try using
$Transaction->CreatorObj->EmailAddress()
Gene
At 02:05 AM 9/16/2008, Alro Group wrote:
>Hi all,
>
>At this moment i have this template:
>RT-Attach-Message: yes
>Helpdesk Correspondent: {$Ticket->OwnerObj->EmailAddress} (Tel.:
>{$Ticket->OwnerObj->WorkPhone})
>{$Transaction->Content()}
>--
>{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
>
>
>{$Ticket->OwnerObj->EmailAddress} gives me the email address of the
>ticket owner, but I want to use the email address of the person who is
>actually entering an answer.
>
>Can someone help me with this?
>Is there a list available online of variables I can use in the template
>changer?
>
>Best regards,
>
>Bertel
--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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