Re: [rt-users] how to unset a ticket's Due date?
Just for the mailing list records, a fix for this regression has been merged to 4.2-trunk and will be in 4.2.6 -kevin pgpghlyiQvevP.pgp Description: PGP signature -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] how to unset a ticket's Due date?
Given no answers yet, it seems that either no one can replicate this (in which case a works for me would prompt me to debug further) or no one has attempted to remove due dates from tickets in v4.2.5. I'll assume the latter and file a bug report. On 24 June 2014 21:40, Alex Peters a...@peters.net wrote: I'm trying to remove a Due date from a ticket. Historically, entering - or 0 into the field worked fine for me. When I try this now however (RT v4.2.5), the page just reloads and the date doesn't get removed. Neither not set nor just whitespace have any effect when entered either. Nothing amazing is showing up in the logs: [...] [warning]: Couldn't parse date '-' by Time::ParseDate (.../RT/Date.pm:231) [...] [warning]: Couldn't parse date 'not set' by Time::ParseDate (.../RT/Date.pm:231) What's the official way to remove a Due date from a ticket now? -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] how to unset a ticket's Due date?
Am 30.06.2014 08:04, schrieb Alex Peters: Given no answers yet, it seems that either no one can replicate this (in which case a works for me would prompt me to debug further) or no one has attempted to remove due dates from tickets in v4.2.5. I'll assume the latter and file a bug report. On 24 June 2014 21:40, Alex Peters a...@peters.net mailto:a...@peters.net wrote: I'm trying to remove a Due date from a ticket. Historically, entering - or 0 into the field worked fine for me. When I try this now however (RT v4.2.5), the page just reloads and the date doesn't get removed. Neither not set nor just whitespace have any effect when entered either. Nothing amazing is showing up in the logs: [...] [warning]: Couldn't parse date '-' by Time::ParseDate (.../RT/Date.pm:231) [...] [warning]: Couldn't parse date 'not set' by Time::ParseDate (.../RT/Date.pm:231) What's the official way to remove a Due date from a ticket now? Just set the date to 0. Chris -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] how to unset a ticket's Due date?
Thank you, but entering 0 does not work for me. On 30/06/2014 5:30 pm, Christian Loos cl...@netcologne.de wrote: Am 30.06.2014 08:04, schrieb Alex Peters: Given no answers yet, it seems that either no one can replicate this (in which case a works for me would prompt me to debug further) or no one has attempted to remove due dates from tickets in v4.2.5. I'll assume the latter and file a bug report. On 24 June 2014 21:40, Alex Peters a...@peters.net mailto:a...@peters.net wrote: I'm trying to remove a Due date from a ticket. Historically, entering - or 0 into the field worked fine for me. When I try this now however (RT v4.2.5), the page just reloads and the date doesn't get removed. Neither not set nor just whitespace have any effect when entered either. Nothing amazing is showing up in the logs: [...] [warning]: Couldn't parse date '-' by Time::ParseDate (.../RT/Date.pm:231) [...] [warning]: Couldn't parse date 'not set' by Time::ParseDate (.../RT/Date.pm:231) What's the official way to remove a Due date from a ticket now? Just set the date to 0. Chris -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] how to unset a ticket's Due date?
I just couldn't believe that something like this could be broken but indeed this works in 4.2.4 and is broken in 4.2.5. I think this is related to this commit: https://github.com/bestpractical/rt/commit/c4f7c8f Especially the change to RT::Date-Unix as I see this the logs if I enter 0: Passed a unix time less than 0, forcing to 0: [-3600] Chris Am 30.06.2014 10:04, schrieb Alex Peters: Thank you, but entering 0 does not work for me. On 30/06/2014 5:30 pm, Christian Loos cl...@netcologne.de mailto:cl...@netcologne.de wrote: Am 30.06.2014 08:04, schrieb Alex Peters: Given no answers yet, it seems that either no one can replicate this (in which case a works for me would prompt me to debug further) or no one has attempted to remove due dates from tickets in v4.2.5. I'll assume the latter and file a bug report. On 24 June 2014 21:40, Alex Peters a...@peters.net mailto:a...@peters.net mailto:a...@peters.net mailto:a...@peters.net wrote: I'm trying to remove a Due date from a ticket. Historically, entering - or 0 into the field worked fine for me. When I try this now however (RT v4.2.5), the page just reloads and the date doesn't get removed. Neither not set nor just whitespace have any effect when entered either. Nothing amazing is showing up in the logs: [...] [warning]: Couldn't parse date '-' by Time::ParseDate (.../RT/Date.pm:231) [...] [warning]: Couldn't parse date 'not set' by Time::ParseDate (.../RT/Date.pm:231) What's the official way to remove a Due date from a ticket now? Just set the date to 0. Chris -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] how to unset a ticket's Due date?
I agree that the misbehaviour is caused by the commit you reference here. I believe however that the problem is caused by the change to the ProcessTicketDates method in RT::Interface::Web. The method now erroneously skips adjusting the date if the date is not set—even if explicitly not set by the user. On 30/06/2014 6:31 pm, Christian Loos cl...@netcologne.de wrote: I just couldn't believe that something like this could be broken but indeed this works in 4.2.4 and is broken in 4.2.5. I think this is related to this commit: https://github.com/bestpractical/rt/commit/c4f7c8f Especially the change to RT::Date-Unix as I see this the logs if I enter 0: Passed a unix time less than 0, forcing to 0: [-3600] Chris Am 30.06.2014 10:04, schrieb Alex Peters: Thank you, but entering 0 does not work for me. On 30/06/2014 5:30 pm, Christian Loos cl...@netcologne.de mailto:cl...@netcologne.de wrote: Am 30.06.2014 08:04, schrieb Alex Peters: Given no answers yet, it seems that either no one can replicate this (in which case a works for me would prompt me to debug further) or no one has attempted to remove due dates from tickets in v4.2.5. I'll assume the latter and file a bug report. On 24 June 2014 21:40, Alex Peters a...@peters.net mailto:a...@peters.net mailto:a...@peters.net mailto:a...@peters.net wrote: I'm trying to remove a Due date from a ticket. Historically, entering - or 0 into the field worked fine for me. When I try this now however (RT v4.2.5), the page just reloads and the date doesn't get removed. Neither not set nor just whitespace have any effect when entered either. Nothing amazing is showing up in the logs: [...] [warning]: Couldn't parse date '-' by Time::ParseDate (.../RT/Date.pm:231) [...] [warning]: Couldn't parse date 'not set' by Time::ParseDate (.../RT/Date.pm:231) What's the official way to remove a Due date from a ticket now? Just set the date to 0. Chris -- RT Training - Boston, September 9-10 http://bestpractical.com/training
[rt-users] how to unset a ticket's Due date?
I'm trying to remove a Due date from a ticket. Historically, entering - or 0 into the field worked fine for me. When I try this now however (RT v4.2.5), the page just reloads and the date doesn't get removed. Neither not set nor just whitespace have any effect when entered either. Nothing amazing is showing up in the logs: [...] [warning]: Couldn't parse date '-' by Time::ParseDate (.../RT/Date.pm:231) [...] [warning]: Couldn't parse date 'not set' by Time::ParseDate (.../RT/Date.pm:231) What's the official way to remove a Due date from a ticket now? -- RT Training - Boston, September 9-10 http://bestpractical.com/training
