You don't mention your version of RT, but you might be running into this:
http://issues.bestpractical.com/Ticket/Display.html?id=21411
Setting PreferRichText = 1 is a partial workaround.
On 12/11/12 5:48 AM, Marko Cupać wrote:
Requester has submitted ticket by e-mail from MS Outlook client. Ticket
has been created, but in web interface I do not see message body.
Automatic e-mail that informs tech support workers contains message
body of the original request, as inserted with $Transaction-Content()
in the template.
When i click on download/untitled in message history i see text of
original e-mail:
--
body lang=EN-US link=blue vlink=purple
div class=WordSection1
p class=MsoNormalDear Sir or Madam,o:p/o:p/p
p class=MsoNormalo:pnbsp;/o:p/p
p class=MsoNormalBlahblahblahblaho:p/o:p/p p
class=MsoNormalo:pnbsp;/o:p/p p class=MsoNormalS
Poštovanjem,o:p/o:p/p p class=MsoNormalo:pnbsp;/o:p/p
--
So far I noticed this for one request only. Any ideas why is this
happening, and how to prevent it?
Thank youn in advance,
Marko
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--
We're hiring! http://bestpractical.com/jobs
