[rt-users] no root/password - first login problem
I have Ubuntu 8.10 with Request Tracker 3.6. I have installed it with no errors. When I login with root and the password set in the RT-Site_Config.pm. I receive the error Your username or password is incorrect. I have verified that I am typing it correctly and that it is correct in the config file. Thanks in advance for any help. -Thanks Tom Swart Christa Construction, LLC. O- 585-545-6562 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] no root/password - first login problem
That is the database password, not RT's. IIRC the root password for the WebUI is password by default. Swart, Tom wrote: I have Ubuntu 8.10 with Request Tracker 3.6. I have installed it with no errors. When I login with root and the password set in the RT-Site_Config.pm. I receive the error “Your username or password is incorrect.” I have verified that I am typing it correctly and that it is correct in the config file. Thanks in advance for any help. -Thanks Tom Swart Christa Construction, LLC. O- 585-545-6562 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] no root/password - first login problem
Hello again. I updated my system, now it's Fedora Core 10, Apache 2 and RT 3.8.2. I tried the root/password in the login page and I still get wrong user name or password. Here is some issues in the ini command for the database: [r...@jjj ~]# /usr/sbin/rt-setup-database --action init --dba root --prompt-for-dba-password In order to create or update your RT database, this script needs to connect to your mysql instance on localhost as root Please specify that user's database password below. If the user has no database password, just press return. Password: Working with: Type: mysql Host: localhost Name: rt3 User: rt3 DBA:root Now creating a mysql database rt3 for RT. Done. Now populating database schema. Done. Now inserting database ACLs Granting access to rt3@'localhost' on rt3. Done. Now inserting RT core system objects Done. Now inserting data [Thu Mar 19 11:19:39 2009] [error]: Password needs to be at least 66 characters long (/usr/lib/perl5/vendor_perl/5.10.0/RT/Handle.pm:796) [Thu Mar 19 11:19:39 2009] [error]: Couldn't get principal for not loaded object (/usr/lib/perl5/vendor_perl/5.10.0/RT/User_Overlay.pm:1154) [Thu Mar 19 11:19:39 2009] [crit]: Can't call method GrantRight on an undefined value at /usr/lib/perl5/vendor_perl/5.10.0/RT/Handle.pm line 910. (/usr/lib/perl5/vendor_perl/5.10.0/RT.pm:377) Can't call method GrantRight on an undefined value at /usr/lib/perl5/vendor_perl/5.10.0/RT/Handle.pm line 910. Regards, Juliano begin:vcard fn:Juliano Medeiros Coimbra n:Medeiros Coimbra;Juliano org;quoted-printable:Faculdade de Engenharia Qu=C3=ADmica - Universidade Estadual de Campinas;SIFEQ adr:;;Av. Albert Einstein, 500;Campinas;SP;13.083-852 ;Brasil title:Analista de Desenvolvimento de Sistemas tel;work:19 3521-3972 tel;fax:19 3521-3910 x-mozilla-html:FALSE url:www.feq.unicamp.br version:2.1 end:vcard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] no root/password - first login problem
Juliano Medeiros Coimbra wrote: [Thu Mar 19 11:19:39 2009] [error]: Password needs to be at least 66 characters long (/usr/lib/perl5/vendor_perl/5.10.0/RT/Handle.pm:796) Password needs to be HOW long?! Have you checked your MinPasswordLength in RT_SiteConfig.pm and/or SiteConfig.pm (if you've been silly enough to edit that)? -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] no root/password - first login problem
Hello. I have a Fedora 7, Apache 2 and MySQL and RT3-3.6.3. I installed RT via yum and followed http://wiki.bestpractical.com/view/FedoraCore7InstallGuide. Then I configured /etc/rt3/RT_SiteConfig.pm. When I try http://myWebSite/rt3 and the browser shows my login page and I can't do the first login with root/password. I did the init-drop-init database command lots of times, but still with this problem. This is the last try with database comand before I write to this list: [r...@xxx rt3]# /usr/sbin/rt-setup-database --action init --dba root --prompt-for-dba-password In order to create or update your RT database,this script needs to connect to your mysql instance on localhost as root. Please specify that user's database password below. If the user has no database password, just press return. Password: Now creating a database for RT. Creating mysql database rt3. Now populating database schema. Creating database schema. readline() on closed filehandle SCHEMA_LOCAL at /usr/sbin/rt-setup-database line 192. Done setting up database schema. Now inserting database ACLs Done setting up database ACLs. Now inserting RT core system objects Checking for existing system user...not found. This appears to be a new installation. Creating system user...done. Now inserting RT data Creating Superuser ACL...done. Creating groups...3.4.5.6.7.8.9.done. Creating users...10.(Error: Password needs to be at least 66 characters long)0.done. Creating queues...1.2.done. Creating ACL...2.[Tue Mar 10 16:11:49 2009] [crit]: 1 (/usr/lib/perl5/vendor_perl/5.8.8/RT/ACE_Overlay.pm:907) [Tue Mar 10 16:11:49 2009] [crit]: Can't load a principal for id (/usr/lib/perl5/vendor_perl/5.8.8/RT/ACE_Overlay.pm:908) Principal not found..done. Creating ScripActions...1.2.3.4.5.6.7.8.9.10.11.12.13.14.15.16.17.done. Creating ScripConditions...1.2.3.4.5.6.7.8.9.10.done. Creating templates...1.2.3.4.5.6.7.8.9.10.11.12.done. Creating scrips...1.2.3.4.5.6.7.8.9.10.11.12.13.14.done. Creating predefined searches...1.2.3.done. Done setting up database content. I already tried the MySQL's root user and password in RT_SiteConfig.pm, but nothing new happened. Thanks in advance for any help! begin:vcard fn:Juliano Medeiros Coimbra n:Medeiros Coimbra;Juliano org;quoted-printable:Faculdade de Engenharia Qu=C3=ADmica - Universidade Estadual de Campinas;SIFEQ adr:;;Av. Albert Einstein, 500;Campinas;SP;13.083-852 ;Brasil title:Analista de Desenvolvimento de Sistemas tel;work:19 3521-3972 tel;fax:19 3521-3910 x-mozilla-html:FALSE url:www.feq.unicamp.br version:2.1 end:vcard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
