Re: [rt-users] rt-mailgate 302 Error. No, not Plack.
Using 3.8 since there are no RT4 packages for Ubuntu 10.4 LTS. Attempts to manually install RT4 on Lucid would result in a whole 'nother ticket. Plan was to run 3.8 for now, then migrate to 4 on 12 this winter once things had settled down here. No https redirects going on. I am using CAS Authentication (via mod_auth_cas) for the main site. Apache httpd.conf LoadFile /usr/lib/libcurl.so LoadModule auth_cas_module /usr/lib/apache2/modules/mod_auth_cas.so IfModule mod_auth_cas.c CASLoginURL https://cas.myserver.com/cas/login CASValidateURL https://cas.myserver.com/cas/serviceValidate CASCertificatePath /etc/ssl/certs/my_cas_bundle.pem CASCookiePath /var/cache/apache2/mod_auth_cas/ CASSSOEnabled On CASValidateServer On CASDebug Off /IfModule Directory /usr/share/request-tracker3.8/html/ IfModule mod_auth_cas.c AuthType CAS AuthName CAS /IfModule Require valid-user /Directory Directory /usr/share/request-tracker3.8/html/NoAuth/* AllowOverRide None Satisfy Any /Directory Directory /usr/share/request-tracker3.8/html/REST/1.0/NoAuth/* AllowOverRide None Allow from all Satisfy Any /Directory Location /NoAuth/* Order allow,deny Allow from all Satisfy Any /Location Location /REST/1.0/NoAuth/* Order allow,deny Allow from all Satisfy Any /Location LocationMatch /NoAuth Satisfy Any Allow from all /LocationMatch -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, March 14, 2012 4:49 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] rt-mailgate 302 Error. No, not Plack. On Wed, Mar 14, 2012 at 09:43:47PM +, Jourdan Perla wrote: An Error Occurred = 302 Found /usr/bin/rt-mailgate: undefined server error This is Apache issuing a 302 before it gets to RT Grep all my logs for what happens at the same time and apache2/access.log: rt.myserver.com - - [14/Mar/2012:14:05:33 -0700] POST /rt/REST/1.0/NoAuth/mail-gateway HTTP/1.1 302 715 - libwww-perl/6.04 I've got the following in my httpd.conf Directory /usr/share/request-tracker3.8/html/NoAuth/* AllowOverRide None Satisfy Any /Directory Directory /usr/share/request-tracker3.8/html/REST/1.0/NoAuth/* AllowOverRide None Allow from all Satisfy Any /Directory Location /rt/NoAuth/ Order allow,deny Allow from all Satisfy Any /Location Location /rt/REST/1.0/NoAuth/ Order allow,deny Allow from all Satisfy Any /Location What else do you have in apache. Are you redirecting from http to https? Since you're using the debian packages, what else is going on there. Also, this is where I feel compelled to ask why you're using 3.8 rather than 4.0 for a new install. -kevin
Re: [rt-users] rt-mailgate 302 Error. No, not Plack.
On 15 Mar 2012, at 17:44, Jourdan Perla wrote: Using 3.8 since there are no RT4 packages for Ubuntu 10.4 LTS. Attempts to manually install RT4 on Lucid would result in a whole 'nother ticket. I'm running 4.0.5 on Lucid. Wasn't really a problem; I just don't use the packaged version and let 'make fixdeps' do its thing. As you say though, waiting for 12.04 to come out is probably sensible, since Dominic *has* packaged rt4 more recently. At one point I went to the effort of using dh-make-perl to update perl module packages to versions that RT needed, but for my 4.0.5 deployment I just thought sod it and took the fixdeps route. The really hard bit actually was getting SphinxSE to work with the lucid-supplied MySQL server. *that* was painful, and I think if I were doing it again, I wouldn't use the packaged MySQL server either. Actually, if I were really starting again I wouldn't use MySQL at all. It's the Siren of databases, seducing you in with its lovely songs and apparent ease of use, and then smashing you to pieces on the rocks. :-/ Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE.
Re: [rt-users] rt-mailgate 302 Error. No, not Plack.
Please - keep list replies on the list. Sorry, will do. Thought I had this licked, but now as I build a *clean* production image, I'm running into the same error again.. $ cat mbox | /usr/bin/rt-mailgate --queue general --action correspond --url http://rt.myserver.com /rt -debug /usr/bin/rt-mailgate: temp file is '/tmp/Dm_pceG62x' /usr/bin/rt-mailgate: connecting to http://rt.myserver.com/rt/REST/1.0/NoAuth/mail-gateway An Error Occurred = 302 Found /usr/bin/rt-mailgate: undefined server error Grep all my logs for what happens at the same time and apache2/access.log: rt.myserver.com - - [14/Mar/2012:14:05:33 -0700] POST /rt/REST/1.0/NoAuth/mail-gateway HTTP/1.1 302 715 - libwww-perl/6.04 mail.info: Mar 14 14:05:33 RT-PROD-SVR postfix/qmgr[4393]: 17286120B94: from=mym...@mycompany.com, size=7604, nrcpt=1 (queue active) mail.info: Mar 14 14:05:33 RT-PROD-SVR postfix/local[29538]: 88DCB1207CF: to=qu...@rt.myserver.com, relay=local, delay=81689, delays=81689/0.01/0/0.31, dsn=4.3.0, status=deferred (temporary failure. Command output: /usr/bin/rt-mailgate: temp file is '/tmp/3JQL31W2oY' /usr/bin/rt-mailgate: connecting to http://rt.myserver.com/REST/1.0/NoAuth/mail-gateway An Error Occurred = 302 Found /usr/bin/rt-mailgate: undefined server error ) rt3.log shows nothing but: [Wed Mar 14 15:56:08 2012] [error]: gpg: error reading key: secret key not available (/usr/share/request-tracker3.8/lib/RT/Crypt/GnuPG.pm:2078) Which is from earlier. /etc/aliases: # See man 5 aliases for format postmaster:myroot help: |/usr/bin/rt-mailgate --queue general --action correspond --url http://rt.myserver.com/rt -debug comment: |/usr/bin/rt-mailgate --queue general --action comment --url http://rt.myserver.com/rt -debug I've got the following in my httpd.conf Directory /usr/share/request-tracker3.8/html/NoAuth/* AllowOverRide None Satisfy Any /Directory Directory /usr/share/request-tracker3.8/html/REST/1.0/NoAuth/* AllowOverRide None Allow from all Satisfy Any /Directory Location /rt/NoAuth/ Order allow,deny Allow from all Satisfy Any /Location Location /rt/REST/1.0/NoAuth/ Order allow,deny Allow from all Satisfy Any /Location Logging options in RT_SiteConfig.d ## Logging Options # From lowest to highest priority, the levels are: # debug info notice warning error critical alert emergency Set($LogToSyslog, 'info'); Set($LogToScreen, 'warning'); # log to /var/log/rt3.log Set($LogToFile, 'debug'); Set($LogDir, '/var/log'); Set($LogToFileNamed , rt3.log); On Fri, Feb 24, 2012 at 10:24:52PM +, Jourdan Perla wrote: Fixed it. I was missing an Auth exclusion for the /REST/1.0/NoAuth directory As for the RT logs, can't find them. And can't find out where they're configured. Search in RT_Config.pm for the various Log config options and check their documentation. Then see what you have in your RT_SiteConfig.pm -kevin On 2/24/12 2:15 PM, Kevin Falcone falc...@bestpractical.com wrote: On Fri, Feb 24, 2012 at 08:54:00PM +, Jourdan Perla wrote: Install of RT3.8 on Ubuntu 10.4 LTS. I'm getting that pesky 302 Found error as I'm trying to push mail into my queues using rt-mailqueue. I've done the usual Googling and wiki hunts, and I've run out of options. - Aliases are working fine, it's a rt-mailgate error. - Plack is up to date (0.9985). - There's no extra '/'. It's finding rt-mailgate fine. - Not configured for SSL. That's on my to-do list, and if I need to bump that up, I will. Command : /usr/bin/rt-mailgate --queue myqueue --action correspond --url http://myserver.com/rt -debug test.msg Output: /usr/bin/rt-mailgate: temp file is '/tmp/TykSIIvN17' /usr/bin/rt-mailgate: connecting to http://myserver.com/rt/REST/1.0/NoAuth/mail-gateway An Error Occurred = 302 Found /usr/bin/rt-mailgate: undefined server error Thoughts? What's in the RT logs. What's your test.msg. Also, Plack is only used in RT4 -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 6, 2012
Re: [rt-users] rt-mailgate 302 Error. No, not Plack.
On Wed, Mar 14, 2012 at 09:43:47PM +, Jourdan Perla wrote: An Error Occurred = 302 Found /usr/bin/rt-mailgate: undefined server error This is Apache issuing a 302 before it gets to RT Grep all my logs for what happens at the same time and apache2/access.log: rt.myserver.com - - [14/Mar/2012:14:05:33 -0700] POST /rt/REST/1.0/NoAuth/mail-gateway HTTP/1.1 302 715 - libwww-perl/6.04 I've got the following in my httpd.conf Directory /usr/share/request-tracker3.8/html/NoAuth/* AllowOverRide None Satisfy Any /Directory Directory /usr/share/request-tracker3.8/html/REST/1.0/NoAuth/* AllowOverRide None Allow from all Satisfy Any /Directory Location /rt/NoAuth/ Order allow,deny Allow from all Satisfy Any /Location Location /rt/REST/1.0/NoAuth/ Order allow,deny Allow from all Satisfy Any /Location What else do you have in apache. Are you redirecting from http to https? Since you're using the debian packages, what else is going on there. Also, this is where I feel compelled to ask why you're using 3.8 rather than 4.0 for a new install. -kevin pgp3svR3MHFCf.pgp Description: PGP signature
Re: [rt-users] rt-mailgate 302 Error. No, not Plack.
Please - keep list replies on the list. On Fri, Feb 24, 2012 at 10:24:52PM +, Jourdan Perla wrote: Fixed it. I was missing an Auth exclusion for the /REST/1.0/NoAuth directory As for the RT logs, can't find them. And can't find out where they're configured. Search in RT_Config.pm for the various Log config options and check their documentation. Then see what you have in your RT_SiteConfig.pm -kevin On 2/24/12 2:15 PM, Kevin Falcone falc...@bestpractical.com wrote: On Fri, Feb 24, 2012 at 08:54:00PM +, Jourdan Perla wrote: Install of RT3.8 on Ubuntu 10.4 LTS. I'm getting that pesky 302 Found error as I'm trying to push mail into my queues using rt-mailqueue. I've done the usual Googling and wiki hunts, and I've run out of options. - Aliases are working fine, it's a rt-mailgate error. - Plack is up to date (0.9985). - There's no extra '/'. It's finding rt-mailgate fine. - Not configured for SSL. That's on my to-do list, and if I need to bump that up, I will. Command : /usr/bin/rt-mailgate --queue myqueue --action correspond --url http://myserver.com/rt -debug test.msg Output: /usr/bin/rt-mailgate: temp file is '/tmp/TykSIIvN17' /usr/bin/rt-mailgate: connecting to http://myserver.com/rt/REST/1.0/NoAuth/mail-gateway An Error Occurred = 302 Found /usr/bin/rt-mailgate: undefined server error Thoughts? What's in the RT logs. What's your test.msg. Also, Plack is only used in RT4 -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 6, 2012 pgp6lmZa2VEc3.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] rt-mailgate 302 Error. No, not Plack.
Install of RT3.8 on Ubuntu 10.4 LTS. I'm getting that pesky 302 Found error as I'm trying to push mail into my queues using rt-mailqueue. I've done the usual Googling and wiki hunts, and I've run out of options. - Aliases are working fine, it's a rt-mailgate error. - Plack is up to date (0.9985). - There's no extra '/'. It's finding rt-mailgate fine. - Not configured for SSL. That's on my to-do list, and if I need to bump that up, I will. Command : /usr/bin/rt-mailgate --queue myqueue --action correspond --url http://myserver.com/rt -debug test.msg Output: /usr/bin/rt-mailgate: temp file is '/tmp/TykSIIvN17' /usr/bin/rt-mailgate: connecting to http://myserver.com/rt/REST/1.0/NoAuth/mail-gateway An Error Occurred = 302 Found /usr/bin/rt-mailgate: undefined server error Thoughts? RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] rt-mailgate 302 Error. No, not Plack.
On Fri, Feb 24, 2012 at 08:54:00PM +, Jourdan Perla wrote: Install of RT3.8 on Ubuntu 10.4 LTS. I'm getting that pesky 302 Found error as I'm trying to push mail into my queues using rt-mailqueue. I've done the usual Googling and wiki hunts, and I've run out of options. - Aliases are working fine, it's a rt-mailgate error. - Plack is up to date (0.9985). - There's no extra '/'. It's finding rt-mailgate fine. - Not configured for SSL. That's on my to-do list, and if I need to bump that up, I will. Command : /usr/bin/rt-mailgate --queue myqueue --action correspond --url http://myserver.com/rt -debug test.msg Output: /usr/bin/rt-mailgate: temp file is '/tmp/TykSIIvN17' /usr/bin/rt-mailgate: connecting to http://myserver.com/rt/REST/1.0/NoAuth/mail-gateway An Error Occurred = 302 Found /usr/bin/rt-mailgate: undefined server error Thoughts? What's in the RT logs. What's your test.msg. Also, Plack is only used in RT4 -kevin pgpSqpmOCG7a2.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
