Re: [rt-users] rt-mailgate issues with 4.2.12 (Use of uninitialized value $NewSubject)

2016-02-10 Thread Poulter, Dale 
All,

It appears that the problem is even more widespread.  The system will not 
accept any email.  The errors appear to point to missing subjects and from 
addresses but the process worked before the upgrade.  ANY help will be 
appreciated.  I am out of ideas.


-Dale

From: Poulter, Dale
Sent: Tuesday, February 09, 2016 12:41 PM
To: rt-users@lists.bestpractical.com
Subject: rt-mailgate issues with 4.2.12 (Use of uninitialized value $NewSubject)

We upgraded to 4.2.12 and everything looked ok.  However,  we are now unable to 
submit tickets via email using rt-mailgate. I have seen many posts but none of 
the proposed solutions seem to work.  We are using the same command as we did 
in 3.8.7 for sendmail .  Here is our setup.

Perl: 5.16.3
Rt-mailgate is using sendmail

testemail: "|/apps/rt4/bin/rt-mailgate  \
  --queue 'General' --action correspond \
  --url https://requesttracker.edu/ --no-verify-ssl"

In RT_SiteConfig.pm
Set($WebFallbackToRTLogin, "true");
Set($WebRemoteUserAutocreate, 1);


Error:
Command line  : not ok - Could not load a valid user

RT debug log; [20557] [Tue Feb  9 18:36:23 2016] [warning]: Use of 
uninitialized value $NewSubject in scalar chomp at 
/apps/rt4/sbin/../lib/RT/Interface/Email.pm line 1374. 
(/apps/rt4/sbin/../lib/RT/Interface/Email.pm:1374)
[20557] [Tue Feb  9 18:36:23 2016] [error]: Couldn't parse or find sender's 
address (/apps/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:74)
[20557] [Tue Feb  9 18:36:23 2016] [error]: Could not record email: Could not 
load a valid user (/apps/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)







--Dale

---
Dale Poulter
Coordinator, Search and Core Services
Library Digital Services
Vanderbilt University
419 21st Avenue South, Room 812
Nashville, TN  37203-2427
(615)343-5388
(615)207-9705 (cell)
dale.poul...@vanderbilt.edu


-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany — March 14 & 15, 2016

[rt-users] rt-mailgate issues with 4.2.12 (Use of uninitialized value $NewSubject)

2016-02-09 Thread Poulter, Dale 
We upgraded to 4.2.12 and everything looked ok.  However,  we are now unable to 
submit tickets via email using rt-mailgate. I have seen many posts but none of 
the proposed solutions seem to work.  We are using the same command as we did 
in 3.8.7 for sendmail .  Here is our setup.

Perl: 5.16.3
Rt-mailgate is using sendmail

testemail: "|/apps/rt4/bin/rt-mailgate  \
  --queue 'General' --action correspond \
  --url https://requesttracker.edu/ --no-verify-ssl"

In RT_SiteConfig.pm
Set($WebFallbackToRTLogin, "true");
Set($WebRemoteUserAutocreate, 1);


Error:
Command line  : not ok - Could not load a valid user

RT debug log; [20557] [Tue Feb  9 18:36:23 2016] [warning]: Use of 
uninitialized value $NewSubject in scalar chomp at 
/apps/rt4/sbin/../lib/RT/Interface/Email.pm line 1374. 
(/apps/rt4/sbin/../lib/RT/Interface/Email.pm:1374)
[20557] [Tue Feb  9 18:36:23 2016] [error]: Couldn't parse or find sender's 
address (/apps/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:74)
[20557] [Tue Feb  9 18:36:23 2016] [error]: Could not record email: Could not 
load a valid user (/apps/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)







--Dale

---
Dale Poulter
Coordinator, Search and Core Services
Library Digital Services
Vanderbilt University
419 21st Avenue South, Room 812
Nashville, TN  37203-2427
(615)343-5388
(615)207-9705 (cell)
dale.poul...@vanderbilt.edu


-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany — March 14 & 15, 2016